High marks on the Chooz Score's customer retention indicators: multiple reviewers mention returning for second, third, and even fourth projects with this company. For a contractor founded in 2019, this return rate indicates work that holds up over time:
"Josh and his crew just completed their third job for us. There's a reason my husband and I keep going back for our professional painting needs. They're always organized, punctual, communicative, and the quality of work is top-notch." - Heather H., Google Review
The last time we conducted our Chooz Score analysis, Innovative Coatings LLC had over 125 Google reviews with a 4.9-star rating. This company earned a Chooz Score of 85%. Insurance companies in the Las Cruces area actively refer clients to this contractor for damage-related work, suggesting reliability that extends beyond typical customer reviews:
"Professional and courtesy top notch. Fair cost and completed with full satisfaction." - El Padre M., Google Review
Owner Josh Santos personally handles estimates and responds to virtually every review with specific details about the project and customer. The Chooz Score's review response quality component reflects how Josh handles feedback, with personalized replies rather than copy-paste responses:
"Great company to work with! Came same day for a quote next day project was fixed! Recommend them for any restoration project!" - Austin V., Google Review
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Get StartedFREE SERVICEEvery painter listed on this page has been evaluated using the Chooz multi-step quality process. We combine data analysis with human review to identify companies that consistently deliver strong results for property owners in Do A Ana, NM.
The Chooz Score is a 100-point rating built on platform reviews, review quality and engagement, website and digital presence, and business authority and operations. We use the same scoring framework nationwide while evaluating each contractor's performance specifically within Do A Ana, NM.