Chooz Score Insights
Customers Keep Coming Back
High marks on the Chooz Score's customer retention indicators: multiple reviewers mention returning for second, third, and even fourth projects with this company. For a contractor founded in 2019, this return rate indicates work that holds up over time:
- Heather Hume describes Josh and his crew completing their "third job" for her household
- Multiple customers mention planning future projects before current ones finish
"Josh and his crew just completed their third job for us. There's a reason my husband and I keep going back for our professional painting needs. They're always organized, punctual, communicative, and the quality of work is top-notch." - Heather H., Google Review
Find out more about how we Innovative Coatings LLC
Worked with this company?
All verified feedback is published, positive or not. Identity and project verified before publication. Direct submissions are unpaid; invited customers may receive a disclosed $50 thank-you that never depends on their answers.
Additional Questions Answered
Why do insurance companies refer clients to Innovative Coatings LLC for damage repairs?
Multiple Nextdoor discussions reveal that insurance companies actively recommend this contractor. One homeowner stated they were "referred by our insurance company and others on Nextdoor" for stucco repair work. Reviews from Adam Villegas, Rene Munoz, and Susan Rexroth confirm successful water damage projects. This pattern of institutional referrals suggests reliability that extends beyond typical customer reviews.
Do reviews show Innovative Coatings LLC completing projects faster than expected?
Speed appears consistently without sacrificing quality. Austin Vega's experience captures this well. He received a "same day quote" and the repair was "next day fixed." Other customers describe turnaround as "quick" with the overall process being "smooth." The pattern suggests efficient scheduling rather than rushed work, as quality ratings remain perfect despite fast completion times.
How did Innovative Coatings LLC build a base of repeat customers in just six years?
The company's repeat business rate reveals something about long-term satisfaction. Heather Hume explicitly states Josh has now completed "3 jobs" for her household, praising his "attention to detail and kind and respectful customer service." mary sessions mentions "several jobs" with the company. For a contractor founded in 2019, this return rate indicates work that holds up over time.
What do Innovative Coatings LLC customers say about how the crew treats their homes during projects?
Protection and cleanliness emerge as consistent themes beyond just the final result. One reviewer described the team as "super clean within the whole process" while another noted they "carefully cleaned up" and remained "consistently responsive to requests." The attention extends to protecting "many beloved older personal items" during interior work, suggesting awareness that homes contain irreplaceable belongings.
Is Innovative Coatings LLC's crew the same team across different projects?
Reviews suggest consistent staffing rather than rotating subcontractors. Customers regularly reference "Josh and his team" or "Josh and his crew" by name across different project types. One reviewer specifically noted working with a "very happy group of guys" whose "knowledge and attention to detail is unmatched." Another described an "energetic team" that handled the entire interior painting efficiently.
What happened when customers needed estimates from Innovative Coatings LLC?
The estimate process reveals accessibility that larger contractors often lack. Susan Rexroth noted Josh responded to her inquiry "within 24 hours." Austin Vega received his quote the "same day." The website offers free estimates through phone or email, and reviews indicate Josh handles these personally rather than delegating to sales staff. This direct owner involvement continues through project completion.
How does Innovative Coatings LLC's pricing compare according to customers who hired them?
Value perception runs through reviews without prompting. One roof coating customer called the pricing a "great price" and described the entire experience as "very easy" to navigate. Multiple reviewers mention reasonable pricing relative to the quality delivered. Notably absent are complaints about unexpected charges, change orders, or upselling during projects.
How Innovative Coatings LLC Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Innovative Coatings LLC performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects Innovative Coatings LLC’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.