Best Painters in Wales, NY - Chooz Score Ranked

Why Customers Choose Painting by Robertson

Hands-On Leadership

Crews like Tom Sr., Tom Jr., and Todd get called out by name in review after review, and that's because this is a true family operation where the owners do the work. The Chooz Score's owner engagement indicators are strong: the father-son team is personally mentioned in the majority of reviews, and the owner responds to virtually every piece of feedback with specific, personalized replies:

• Tom Jr. handles estimates and ongoing communication while Tom Sr. and Todd execute the work alongside him - customers deal with the same people from first call to final walkthrough
• Multiple reviewers describe the father-son dynamic as a standout quality, noting the pride and mutual respect they bring to every project

"The 'two Toms', a father-son team, were very professional, friendly and respectful of our space. It was obvious they take pride in their work. I actually miss having the two Toms around now that the job is done." - Kathleen F., Facebook Review

Years of Consistent Results

The last time we conducted our Chooz Score analysis, Painting by Robertson had over 75 Google reviews with a 4.9-star rating. This company earned a Chooz Score of 86.4%. With over 30 years in business serving Western New York, they've built a reputation that spans generations:

• 96% recommended on Facebook with over 20 reviews, confirming consistent satisfaction across platforms
• The Chooz Score's review authenticity indicators are strong: reviewers mention specific project details, crew members by name, and realistic timelines across both residential and commercial work

"The entire experience from initial quote to finishing the project was painless and extremely transparent. The painting work came out great, they communicated clearly and honestly. Wish all contractors operated like this." - Cory M., Google Review

Customers Keep Coming Back

If you're looking for a painter you can call for years to come, this company has built serious loyalty. High marks on the Chooz Score's customer retention indicators: multiple reviewers mention returning for second, third, and even fourth projects:

• John Wischerath describes his fourth project with the company, a commercial exterior job, with the same enthusiasm as his earlier residential work
• Kathy Hill, Timothy Ziemianski, and Joe Frawley each reference repeat experiences spanning multiple years
• Word-of-mouth referrals are a recurring theme, with customers like Kathleen Fagan Hornung noting they were referred by another local contractor

"I've been dealing with Painting by Robertson for years and have been repeatedly impressed with their expertise and perfection. They have always provided supportive advice every step of the way. They are true gentlemen." - Joe F., Google Review