Painting by Robertson
About Painting by Robertson
Too many Buffalo-area homeowners have hired painters who show up late, communicate poorly, or send unfamiliar subcontractors to do the work. Tom Robertson Sr. founded Painting by Robertson in 1994 with a different approach, building a family operation where the same crew arrives on time, answers questions openly, and leaves the job site clean at the end of every workday.
Tom Jr. handles estimates and ongoing client communication while the father-son team, along with crew member Todd, executes projects ranging from single-room refreshes to full exterior restorations. The company covers interior and exterior painting, cabinet refinishing, popcorn ceiling removal, drywall repair, pressure washing, and wallpaper removal for both residential and commercial clients. No deposit is required upfront. Payment comes only after the work is complete and the customer is satisfied.
Based in West Seneca, Painting by Robertson serves 37 communities across Erie County, including Buffalo, Amherst, Orchard Park, Hamburg, and Cheektowaga. The business is incorporated in New York State and has operated continuously since 1994.
Updated: 02-25-2026
Q&A Based On What Customers Are Saying About Painting by Robertson
Q: Does Painting by Robertson show up on time like reviews mention?
Punctuality stands as one of the most consistent patterns in Painting by Robertson's reviews. Mike and Martha S. describe the crew as "professional, thorough, on time and polite" across every day of a multi-day project. Another customer documents Tom Sr. and Todd completing "in one day what would normally be a 2 or 3 day job" without cutting corners on cleanup. The pattern holds across interior, exterior, and commercial work spanning more than a decade of documented reviews.
-Review Snippet Sources: Google Reviews
Q: Why do so many Painting by Robertson customers mention popcorn ceiling removal specifically?
Popcorn ceiling removal appears in roughly a quarter of Painting by Robertson's reviews, suggesting a genuine specialty. One customer praises the team for doing "a FANTASTIC job scraping the popcorn ceilings and painting my new home," sharing before-and-after photos to document the results. The service addresses a common concern in the Western New York housing stock, where older homes frequently retain dated textured ceilings. The company handles removal and prepares surfaces for painting in the same visit.
-Review Snippet Sources: Google Reviews
Q: Does Painting by Robertson require a deposit before starting work?
Multiple reviews confirm Painting by Robertson does not require a deposit before starting work. One customer notes directly, "I didn't have to put down a deposit, and only paid them in full once the work was done and I was satisfied with the results." For homeowners cautious about contractors who collect payment before delivering quality work, this policy removes a common point of friction and places accountability on the crew to earn payment through results.
-Review Snippet Sources: Google Reviews
Q: What do Painting by Robertson reviews say about job site cleanliness throughout multi-day projects?
Cleanup at the end of each workday comes up repeatedly in Painting by Robertson's review history. Mike and Martha S. note the crew "left the house looking clean at the end of each day and made sure we were satisfied" before moving to the next phase. The pattern appears across single-day interior jobs and extended multi-day exterior projects, suggesting it reflects a consistent standard rather than an occasional effort to make a good impression.
-Review Snippet Sources: Google Reviews
Q: How does Painting by Robertson handle the lower-rated reviews in their recent history?
Two reviews in the past year reveal how Painting by Robertson responds when things go wrong. One describes a scheduling breakdown following a crew injury that left a job unfinished. A second involves a scope dispute over work not included in the original quote. In both cases, the owner responded publicly and professionally. Reviewers across the broader record note the company is "VERY HAPPY to answer all the questions you may ask," suggesting direct communication is the established default.
-Review Snippet Sources: Google Reviews
Q: Do Painting by Robertson customers return for additional projects?
Documented repeat business sets Painting by Robertson apart in a category where one-time transactions are common. John Wischerath states plainly, "This is my fourth time using Painting by Robertson," describing a recent commercial exterior project with the same enthusiasm as his earlier work. Timothy Ziemianski and Kathy Hill also reference prior experience with the company. The return rate suggests customers trust the team enough to call back rather than restart the contractor search.
-Review Snippet Sources: Google Reviews
Q: Does Painting by Robertson take on commercial painting projects alongside residential work?
Commercial work appears in Painting by Robertson's review history alongside residential projects, with the same crew handling both. John Wischerath, a documented repeat customer, praises the team for painting "the outside of my business building," describing them as "polite, professional, on time, fast, great attention to detail, flexible and easy to work with." The company's exterior service page confirms commercial capabilities, and Western New York business owners appear to be a consistent part of the client base.
-Review Snippet Sources: Google Reviews
Q: Is Painting by Robertson licensed and registered in New York State?
New York State does not require a state-level contractor license for painting work, so Painting by Robertson operates fully within legal requirements. The company is registered as a corporation in New York State, incorporated October 2, 2014, under the name Painting by Robertson, Inc., at 11 Centerview Lane, West Seneca, NY 14224. The Town of West Seneca imposes no municipal painting contractor license requirement.
-Verification Sources: BBB Business Profile, NY DOS Entity Search
Updated: 02-25-2026