Painting by Robertson
About Painting by Robertson
A West Seneca-based family business since 1994, Painting by Robertson represents three decades of father-and-son craftsmanship serving Western New York homeowners. Thomas Robertson Sr. founded the company and later brought his son Thomas Jr. into the operation, creating a team that customers describe as "true gentlemen" who provide "supportive advice every step of the way."
The company handles interior and exterior residential painting alongside commercial projects for offices and retail spaces. Their specialty services include popcorn ceiling removal, wallpaper removal, drywall repair, and vinyl and aluminum siding restoration. Working with Sherwin-Williams, Benjamin Moore, and Behr products, the Robertsons deliver results that customers say look "better than we imagined."
Painting by Robertson serves Buffalo, Orchard Park, Cheektowaga, Hamburg, Lancaster, Amherst, Williamsville, Tonawanda, and surrounding Erie County communities within a 35-mile radius. The company maintains a satisfaction guarantee on all workmanship.
Updated: 01-12-2026
Q&A Based On What Customers Are Saying About Painting by Robertson
Q: Does Painting by Robertson show up on time as scheduled?
Punctuality emerges as a consistent theme across customer feedback. One reviewer noted the crew arrived "on time each day, once the weather broke" for a months-long exterior project. Another customer stated simply "they showed up. On time!!" with evident relief. The father-and-son team handles scheduling directly rather than through office staff, which customers credit for reliable communication and accurate arrival windows.
-Review Snippet Sources: Google Reviews
Q: What do customers say about Painting by Robertson's popcorn ceiling removal work?
Popcorn ceiling removal ranks among the company's most-reviewed specialty services. One homeowner shared that they did "a FANTASTIC job scraping the popcorn ceilings and painting my new home" and awarded them a "10/10" rating. Multiple reviewers posted before-and-after photos showing transformed ceilings. The process involves scraping, surface preparation, priming, and fresh paint application with furniture and floor protection throughout.
-Review Snippet Sources: Google Reviews
Q: Why do customers mention Painting by Robertson's honesty about unnecessary work?
A notable Facebook review describes how the Robertsons "chose to recommend that I not have the work done" after assessing a project, saving the homeowner significant expense on unnecessary painting. This straightforward approach appears in other feedback as well. One customer mentioned paying "no deposit" with full payment due only after satisfaction, demonstrating the company's confidence in their work and trust-based customer relationships.
-Review Snippet Sources: Facebook, Google Reviews
Q: How does Painting by Robertson handle cleanup during and after projects?
Cleanup practices receive consistent praise throughout reviews. Customers report the crew "left the house looking clean at the end of each day" and "cleaned up fully when done." One reviewer with an exterior siding project noted no paint drips or debris remained on their property after completion. The team uses drop cloths and protective coverings for interior work, with daily cleanup between work sessions.
-Review Snippet Sources: Google Reviews
Q: Does Painting by Robertson offer alternatives to full siding replacement?
For homeowners facing faded vinyl or aluminum siding, the company provides restoration painting as a cost-effective alternative. Their approach can make exteriors "look brand new for far less than new siding" according to their service description. One customer reported receiving "MANY compliments from neighbors" after their siding and shutters were painted, with results exceeding their initial expectations for the restoration work.
-Review Snippet Sources: Google Reviews, Nextdoor
Q: Do customers hire Painting by Robertson for repeat projects over time?
Long-term customer relationships appear frequently in the review history. One commercial client noted this was their "fourth time using Painting by Roberson" for business projects. Another family shared they have "been doing business with them for around 20 years" and summarized the relationship in one word. "Outstanding." The father-and-son continuity seems to foster these decades-long customer connections that span multiple properties and projects.
-Review Snippet Sources: Google Reviews
Q: How did Painting by Robertson address negative reviews about scheduling issues?
The company received two critical reviews citing scheduling disputes and estimate concerns. Owner Thomas Robertson responded to each with detailed explanations, including documentation of multiple contact attempts in one situation. Rather than becoming defensive, the responses maintained professionalism while presenting context. One response noted "we always follow up" and provided specific dates of attempted communications, showing accountability and transparency.
-Review Snippet Sources: Google Reviews
Q: What distinguishes Painting by Robertson from newer Buffalo-area painting companies?
The 31-year family business history provides stability uncommon among painting contractors. Customers work directly with the owners throughout every project rather than hired estimators or sales staff. One reviewer captured this by noting "SO many positive things" about the company, highlighting how everything from "initial contact, to the quote, the scheduling, and completion" happened within just over a month with consistent personal attention.
-Review Snippet Sources: Google Reviews
Updated: 01-12-2026