Chooz Score Insights
Hands-On Leadership
Crews like Tom Sr., Tom Jr., and Todd get called out by name in review after review, and that's because this is a true family operation where the owners do the work. The Chooz Score's owner engagement indicators are strong: the father-son team is personally mentioned in the majority of reviews, and the owner responds to virtually every piece of feedback with specific, personalized replies:
- Tom Jr. handles estimates and ongoing communication while Tom Sr. and Todd execute the work alongside him - customers deal with the same people from first call to final walkthrough
- Multiple reviewers describe the father-son dynamic as a standout quality, noting the pride and mutual respect they bring to every project
"The 'two Toms', a father-son team, were very professional, friendly and respectful of our space. It was obvious they take pride in their work. I actually miss having the two Toms around now that the job is done." - Kathleen F., Facebook Review
Years of Consistent Results
The last time we conducted our Chooz Score analysis, Painting by Robertson had over 75 Google reviews with a 4.9-star rating. This company earned a Chooz Score of 86.4%. With over 30 years in business serving Western New York, they've built a reputation that spans generations:
- 96% recommended on Facebook with over 20 reviews, confirming consistent satisfaction across platforms
- The Chooz Score's review authenticity indicators are strong: reviewers mention specific project details, crew members by name, and realistic timelines across both residential and commercial work
"The entire experience from initial quote to finishing the project was painless and extremely transparent. The painting work came out great, they communicated clearly and honestly. Wish all contractors operated like this." - Cory M., Google Review
Customers Keep Coming Back
If you're looking for a painter you can call for years to come, this company has built serious loyalty. High marks on the Chooz Score's customer retention indicators: multiple reviewers mention returning for second, third, and even fourth projects:
- John Wischerath describes his fourth project with the company, a commercial exterior job, with the same enthusiasm as his earlier residential work
- Kathy Hill, Timothy Ziemianski, and Joe Frawley each reference repeat experiences spanning multiple years
- Word-of-mouth referrals are a recurring theme, with customers like Kathleen Fagan Hornung noting they were referred by another local contractor
"I've been dealing with Painting by Robertson for years and have been repeatedly impressed with their expertise and perfection. They have always provided supportive advice every step of the way. They are true gentlemen." - Joe F., Google Review
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Additional Questions Answered
How does the father-and-son dynamic at Painting by Robertson affect the quality of work customers receive?
Multiple homeowners describe a working relationship between Tom Sr. and Tom Jr. that blends decades of hands-on experience with fresh energy and attention to marketing and customer communication. Kathleen Fagan Hornung noted the mutual respect and banter between father and son during her interior project, while Benjamin Fantaske observed Dad bringing old-school wisdom and Jr bringing the energy, vision, and drive to push the business forward. Bonnie Sutter called them truly professionals who answered all my questions after her exterior painting.
What do past customers say about how Painting by Robertson handles surface preparation before painting?
Reviews repeatedly highlight thorough prep as a differentiator. Kathy Hill reported that Robertson was the only painter who recommended preparing the surfaces correctly rather than painting over badly chipped trim, producing a stunning outcome. Kevin May praised the team for patching up imperfections on the walls so that every surface looked flawless. The FAQ page confirms that every interior job includes sanding, filling, and priming before topcoats are applied.
How do customers describe the transparency and honesty of Painting by Robertson's estimates and billing?
Larry Fallon recounted that the crew stopped mid-project to show him areas of his exterior that really weren't necessary to paint, saving him several thousand dollars. Cory Mosgeller described the entire experience from initial quote to finishing the project as painless and extremely transparent. Lindsay Clark called the company honest, timely, fairly priced and efficient.
What types of specialty surface work does Painting by Robertson perform beyond standard painting?
The team handles wallpaper removal, popcorn ceiling scraping, and drywall repair as standalone services, each with a dedicated page on the company website. Kathleen Smith hired them to remove wallpaper and make the rooms look new again. Adriana Polisano had popcorn ceiling removal and painting in two large rooms completed within the proposed time frame. Noelle Colpoys praised an excellent job repairing and painting drywall on a high ceiling that was tricky to work on.
How quickly does Painting by Robertson complete projects, and do they stay on schedule?
Several reviewers note fast turnarounds. Megan Pearce reported wallpaper removal and painting across nearly every room in a new house all within a week. Mark Blachowicz said the crew completed our job in a day and a half. N. Rausch found them ahead of schedule on a whole-home pre-move-in paint job. Kelly described the span from initial contact to completion as just over a month including scheduling.
How has Painting by Robertson responded to negative feedback, and what patterns emerge?
The two negative Google reviews center on scope-of-work communication rather than craftsmanship. Ronald Pughakoff felt unclear about what surfaces would be painted in his garage. The company responded point by point, referencing the original proposal and noting they offered to return to paint the bare wood the very next day. Joe Pierro reported a scheduling cancellation. The owner replied describing multiple attempts to reconnect by email and phone.
What is Painting by Robertson's business entity status, and does New York require a state painting license?
Painting by Robertson, Inc. is registered as a Domestic Business Corporation with the New York Department of State under DOS ID 4645358, incorporated on October 2, 2014. The entity status is Active. New York does not require a state-level painting contractor license. The City of Buffalo does require a local contractor license for work performed within city limits. The company operates from West Seneca, which is outside Buffalo city limits.
-Verification Sources: NY Department of State, Painting Contractor License Lookup
How Painting by Robertson Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Painting by Robertson performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects Painting by Robertson’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.