Our Chooz Score evaluates 44 factors across reviews, digital presence, and business credentials. Here's what stands out for Painting by Robertson
Too many Buffalo-area homeowners have hired painters who show up late, communicate poorly, or send unfamiliar faces to complete the work. Tom Robertson Sr. founded Painting by Robertson in 1994 with a different approach, building a family operation where the same crew arrives on time, answers questions openly, and leaves the job site clean at the end of every workday.
Tom Jr. handles estimates and ongoing client communication while the father-son team, along with crew member Todd, executes projects ranging from single-room refreshes to full exterior restorations. The company covers interior and exterior painting, cabinet refinishing, popcorn ceiling removal, drywall repair, pressure washing, and wallpaper removal for both residential and commercial clients. No deposit is required upfront. Payment comes only after the work is complete and the customer is satisfied.
Based in West Seneca, Painting by Robertson serves 37 communities across Erie County, including Buffalo, Amherst, Orchard Park, Hamburg, and Cheektowaga. The business is incorporated in New York State and has operated continuously since 1994.
Punctuality stands as one of the most consistent patterns in Painting by Robertson's reviews. Mike and Martha S. describe the crew as "professional, thorough, on time and polite" across every day of a multi-day project. Another customer documents Tom Sr. and Todd completing "in one day what would normally be a 2 or 3 day job" without cutting corners on cleanup. The pattern holds across interior, exterior, and commercial projects spanning multiple years of documented reviews.
-Review Snippet Sources: Google Reviews
Popcorn ceiling removal appears in roughly a quarter of Painting by Robertson's reviews, suggesting a genuine specialty. One customer praises the team for doing "a FANTASTIC job scraping the popcorn ceilings and painting my new home," sharing before-and-after photos to document the results. The service addresses a widespread concern in Western New York housing stock, where older homes frequently retain dated textured ceilings. Removal and surface preparation for painting happen in the same visit.
-Review Snippet Sources: Google Reviews
Multiple reviews confirm Painting by Robertson does not require a deposit before starting work. One customer notes directly, "I didn't have to put down a deposit, and only paid them in full once the work was done and I was satisfied with the results." For homeowners cautious about contractors who collect payment before delivering results, this policy removes a common point of friction and places accountability squarely on the crew to earn payment through completed work.
-Review Snippet Sources: Google Reviews
Cleanup at the end of each workday comes up repeatedly across Painting by Robertson's review history. Mike and Martha S. note the crew "left the house looking clean at the end of each day and made sure we were satisfied" before moving to the next phase. The pattern holds across single-day interior jobs and extended multi-day exterior projects, suggesting a consistent standard rather than an occasional effort to impress.
-Review Snippet Sources: Google Reviews
Two reviews in the past year reveal how Painting by Robertson responds when things go wrong. One describes a scheduling breakdown following a crew injury that left a job unfinished. A second involves a scope dispute over work not included in the original quote. In both cases, the owner responded publicly and professionally. Across the broader review record, customers note the company is "VERY HAPPY to answer all the questions you may ask," suggesting direct communication is the established default.
-Review Snippet Sources: Google Reviews
Documented repeat business sets Painting by Robertson apart in a category where one-time transactions are common. John Wischerath states plainly, "This is my fourth time using Painting by Robertson," describing a recent commercial exterior project with the same enthusiasm as his earlier work. Timothy Ziemianski and Kathy Hill also reference prior experience with the company. The return pattern suggests customers trust the team enough to call back rather than restart their contractor search.
-Review Snippet Sources: Google Reviews
Commercial work appears throughout Painting by Robertson's review history alongside residential projects, with the same crew handling both. John Wischerath, a documented repeat customer, praises the team for painting "the outside of my business building," describing them as "polite, professional, on time, fast, great attention to detail, flexible and easy to work with." The company's exterior services page confirms commercial capabilities, and Western New York business owners represent a consistent part of the client base.
-Review Snippet Sources: Google Reviews
New York State does not require a state-level contractor license for painting work, so Painting by Robertson operates fully within applicable legal requirements. The company is registered as a domestic business corporation with the New York Department of State under DOS ID 4645358, filed October 2, 2014, with entity status listed as Active. The registered agent is Thomas P. Robertson at 11 Centerview Lane, West Seneca, NY 14224. Note that the biennial statement shows past due as of 10/31/2016; the entity status remains Active. The Town of West Seneca and Erie County impose no painting contractor license requirement. Search confirmation at https://apps.dos.ny.gov/publicInquiry/#search.
-Verification Sources: NY Department of State Division of Corporations — https://apps.dos.ny.gov/publicInquiry/#search