Crews like Tom Sr., Tom Jr., and Todd get called out by name in review after review, and that's because this is a true family operation where the owners do the work. The Chooz Score's owner engagement indicators are strong: the father-son team is personally mentioned in the majority of reviews, and the owner responds to virtually every piece of feedback with specific, personalized replies:
"The 'two Toms', a father-son team, were very professional, friendly and respectful of our space. It was obvious they take pride in their work. I actually miss having the two Toms around now that the job is done." - Kathleen F., Facebook Review
The last time we conducted our Chooz Score analysis, Painting by Robertson had over 75 Google reviews with a 4.9-star rating. This company earned a Chooz Score of 86.4%. With over 30 years in business serving Western New York, they've built a reputation that spans generations:
"The entire experience from initial quote to finishing the project was painless and extremely transparent. The painting work came out great, they communicated clearly and honestly. Wish all contractors operated like this." - Cory M., Google Review
If you're looking for a painter you can call for years to come, this company has built serious loyalty. High marks on the Chooz Score's customer retention indicators: multiple reviewers mention returning for second, third, and even fourth projects:
"I've been dealing with Painting by Robertson for years and have been repeatedly impressed with their expertise and perfection. They have always provided supportive advice every step of the way. They are true gentlemen." - Joe F., Google Review
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Get StartedFREE SERVICEProjects consistently come back looking better than customers imagined, especially on complex jobs like whole-house popcorn ceiling removal. The Chooz Score's review authenticity indicators are strong: reviewers mention specific project details, crew members by name, and realistic timelines. What stands out is the level of prep work and finishing detail customers describe:
"This was a BIG job, his team was here for over a week completing the work and did an outstanding job. The home looks so much better and refreshed." - Chris G., Google Review
The last time we conducted our Chooz Score analysis, Advantage Paint Services had over 60 Google reviews with a 5.0-star rating. This company earned a Chooz Score of 87.2%. With 7 years in business serving Western New York, they've built a track record that includes peer endorsements from fellow painting contractors, which is uncommon in residential painter reviews:
"Found Zach to be very responsive and accommodating at review and quote phase. His staff was prompt, professional and focused on a quality finished product." - Edward W., Google Review
Crews like Benjamin and Nate get called out by name for how carefully they handle customers' homes. On large multi-day projects involving dusty work like popcorn ceiling removal, multiple reviewers describe above-standard protection measures:
"They covered and taped every inch of it with heavy rolls of paper. It was also a dusty job, and they laid plastic down on every surface and furniture." - Luke B., Google Review
One earlier review describes a project where communication gaps pushed the timeline back several months after a deposit was placed. While the finished work was acknowledged as quality, the lack of proactive updates was frustrating. If your project has a firm deadline, ask directly: "What's your communication process during the project, and how far out is your current schedule?"
"The communication from the company was terrible: I regularly reached out to try to see when the work would be done, and was told to 'check back in a few weeks' multiple times." - Adam K., Google Review (no owner reply)
Every painter listed on this page has been evaluated using the Chooz multi-step quality process. We combine data analysis with human review to identify companies that consistently deliver strong results for property owners in Collins, NY.
The Chooz Score is a 100-point rating built on platform reviews, review quality and engagement, website and digital presence, and business authority and operations. We use the same scoring framework nationwide while evaluating each contractor's performance specifically within Collins, NY.