Question 1

Q: What preparation steps does the LuX LLC crew take before beginning an interior residential paint job?

Accepted Answer

Reviewers describe a crew that treats surface preparation as a non-negotiable first step. Allison Stevens noted that Juan and his painters completed a full interior in three days and then thoroughly cleaned everything up . Tania Gomez highlighted how Juan checked in throughout the bathroom remodel to confirm each detail met her expectations before moving forward. The team handles drywall repair in-house, which lets them address wall damage and painting in a single mobilization rather than bringing in a separate trade.

Question 2

Q: How does LuX LLC approach exterior brick painting and lime-wash projects?

Accepted Answer

Brick and masonry work is a recurring theme in customer feedback. Garry E described being very pleased with the lime wash done to our brick fireplace and the accompanying family room painting, noting that the project was completed on time. Mihaela Gherghel praised the outdoor brick crew for working hard to finish almost everything on the front of her house in a single day. Both reviewers emphasized the importance of clear communication with Juan about expectations before the project starts.

Question 3

Q: What do customers say about LuX LLC's communication and scheduling during active projects?

Accepted Answer

Communication is both a strength and a growth area. On the positive side, Tania Gomez described Juan as meticulous with every detail who checked in regularly during her bathroom project. However, K M reported that the crew arrived late or early every single day without advance notice, sometimes leaving the customer waiting for hours. This mixed feedback suggests the experience can vary, and setting a clear daily schedule before the project begins is worth discussing during the estimate.

Question 4

Q: Why do repeat customers continue hiring LuX LLC for multiple projects?

Accepted Answer

Customer retention stands out in the review record. Rowena Barrett has hired the company for three different projects since 2022 , citing Juan's responsiveness to phone calls and emails as a rare trait among contractors. She specifically mentioned that reliability and follow-through earned her repeat business. The pattern of return customers suggests that when the working relationship is established, homeowners feel confident coming back for additional rooms, exteriors, and specialty finishes.

Question 5

Q: What types of specialty services does LuX LLC offer beyond standard painting?

Accepted Answer

The company's service list extends well beyond brushwork. Faux finishes and textured wall treatments are available for homeowners looking to move past flat color. Cabinet refinishing lets kitchen owners refresh the look without a full renovation. Wallpaper installation is offered as a complementary service. Garry E noted that Juan included a complimentary color consultation with a J C Licht Benjamin Moore decorator as part of his project, giving clients professional palette guidance at no extra charge.

Question 6

Q: How does LuX LLC handle negative feedback or unresolved project issues?

Accepted Answer

The review record includes two unresolved complaints (Billie Blair and K M) that received no owner response, alongside one disputed exchange with U SA. Prospective clients should ask Juan directly about the post-project follow-up process, cleanup timelines, and what happens if a punch list item is missed. The company does offer free touch-up visits, which K M acknowledged, but consistent follow-through on cleanup and scheduling remains an area for improvement.

Question 7

Q: What is the current licensing and business entity status of LuX LLC?

Accepted Answer

Illinois does not require a state-level painting contractor license, so the absence of one is standard for the market. The business is registered with the Illinois Secretary of State as LUX LLC, File Number 15178345, with an ACTIVE entity status and an effective date of September 4, 2024. The registered agent is Aida Nusubalieva.

Question 8

How LuX LLC Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how LuX LLC performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects LuX LLC’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 9

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 10

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

LuX LLC

About LuX LLC

Q&A Based On What Customers Are Saying About LuX LLC