Chooz Score Insights
Customers Keep Coming Back
If you're looking for a painter you can call for years to come, this veteran-owned and woman-owned company has built serious loyalty. High marks on the Chooz Score's customer retention indicators: reviewers mention returning for multiple projects and recommending to family and neighbors:
- Jennifer Hogan has used CertaPro exclusively for over 10 years, noting they handle both large and small jobs
- Karen Willett describes service that is impeccable from quote through follow-up and has never been disappointed across multiple projects
- Skeptical first-timers become repeat customers, with Mike Votypka admitting CertaPro blew his socks off after initial doubts
"Certapro is the only painters I use. I have been using them for over 10 years. I have never had any issues. They are amazing." - Jennifer H., Google Review
Years of Consistent Results
The last time we conducted our Chooz Score analysis, CertaPro Painters of Shawnee Mission had over 420 Google reviews with a 4.8-star rating. This company earned a Chooz Score of 86.0%. With over 30 years in business and nearly 20 years under current ownership, they've built deep roots in the Kansas City metro:
- A+ rating with the Better Business Bureau, accredited since 2006
- Cross-platform presence including 5.0 stars on Facebook and strong BBB reviews
- Serves 20 cities across Johnson, Wyandotte, Leavenworth, and Miami Counties
"CertaPro was amazing to work with and did an impeccable job painting the exterior of my house. I had 3 of the best reviewed painting companies in KC come out and bid my house and CertaPro came in much lower in price and in my opinion were more professional than the rest." - Clinton B., Google Review
Respectful of Your Space
Protection measures and daily cleanup are standard practice with CertaPro crews. Kenneth Bonin's detailed review captures what many customers experience when it comes to protecting homes during work:
- Crews cover furniture, flooring, and items not being painted with extensive protection measures
- Daily cleanup ensures work areas are left organized and neat each evening
- Project managers send confirmation communications before arrivals and maintain contact throughout
"One of the things we were extremely worried about for our paint project was protection of our furniture, flooring, and items that were not being painted. Wow did Carlos and the crew impress." - Kenneth B., Google Review
Find out more about how we CertaPro Painters of Shawnee Mission KS
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Additional Questions Answered
Do CertaPro Painters of Shawnee Mission crews show up when scheduled?
Multiple customers highlight punctuality as a consistent strength. Sheila Dietsch describes her experience simply. "They showed up when they said they would show up. They did the work that we asked them to do. They cleaned up every day. They delivered on their promise." John Donart on Facebook notes "exterior painting started on time and finished fast." Project managers send confirmation communications before arrivals.
What happens when CertaPro Painters of Shawnee Mission has project manager changes?
Jana Strait's three-star review addresses this directly, noting communication challenges when her original PM went out of town due to an emergency. The company acknowledged in their response that "during the transition to your new manager... we dropped the ball in the communication." This transparency about organizational issues, rather than making excuses, appears in owner responses to similar situations.
How do CertaPro Painters of Shawnee Mission crews handle protecting homes during work?
Kenneth Bonin's detailed review describes extensive protection measures. He notes "one of the things we were extremely worried about for our paint project was protection of our furniture, flooring, and items that were not being painted. Wow did Carlos and the crew impress." Beth K. on BBB confirms crews "cleaned up afterwards" and were "very thorough." Larry and Peggy B. describe the crew as "very efficient and professional."
Does CertaPro Painters of Shawnee Mission handle cabinet refinishing and specialty work?
Heather W. describes her cabinet project on BBB. "I am very happy with the Job CertaPro did on our Orange Pine Walls on 3 floors. We went from a cabin to a modern home." Sierra Grube mentions popcorn ceiling work where the team "did an amazing job with removing our popcorn ceilings, transforming our home beautifully." The company offers both painting and refinishing options for high-touch kitchen surfaces.
How does CertaPro Painters of Shawnee Mission pricing compare to competitors?
Clinton Breeze compared multiple companies. "I had 3 of the best reviewed painting companies in KC come out and bid my house and CertaPro came in much lower in price and in my opinion were more professional than the rest." Courtney Burks echoes this, noting "CertaPro was the only company that didn't give us an completely outrageous number." Kim S. on BBB notes the outcome looked good but experienced unexpected cost increases.
Why is CertaPro Painters of Shawnee Mission's Yelp rating different from other platforms?
The company shows 2.0 stars on Yelp with only 2 reviews in the two-year period compared to 98 Google reviews. Haley P. gave five stars on Yelp, calling Ryan "the real MVP" who was "quick to respond and fix our complaints." Lisa M.'s one-star review describes scheduling issues. The platform discrepancy reflects sample size. Thomas Jennison on Facebook summarizes the typical experience as "very pleased."
How does owner Janae Nezerka stay involved at CertaPro Painters of Shawnee Mission?
Janae personally responds to reviews across platforms, addressing both praise and criticism. Her responses reference specific project details rather than generic templates. Jennifer Hogan, a customer for over ten years, describes the operation simply. "Certapro is the only painters I use... I have never had any issues. They are amazing. Professional and courteous." Greg Nezerka handles commercial estimates while Janae oversees residential operations.
What do skeptical customers say after working with CertaPro Painters of Shawnee Mission?
Mike Votypka admits initial doubts. "While I was sceptical of the quality job the CertaPro people could do, they actually blew my socks off with the quality, professionalism, timeliness, cleanliness, and follow-up." Jay Verdict compares them favorably to past experiences. "I've had a lot of painting done inside and out and they were by far the best two painters we've ever had paint for us."
How CertaPro Painters of Shawnee Mission KS Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how CertaPro Painters of Shawnee Mission KS performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects CertaPro Painters of Shawnee Mission KS’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.