CertaPro Painters of Shawnee Mission KS
About CertaPro Painters of Shawnee Mission
When Karen Willett needed painting work done again, she returned to the same company she had used multiple times before. Her review describes service that is "impeccable all the way from the quote through the project and follow up" and notes she has "never disappointed." This pattern of repeat customers reveals something about the operation Janae Nezerka runs from the Pflumm Road office in Lenexa.
Janae and her husband Greg purchased the local franchise in 2005, building a team that now includes project managers, estimators, and dedicated painting crews. The company handles residential interior and exterior painting, cabinet refinishing, deck staining, popcorn ceiling removal, and commercial projects. Crew leaders including Jonathan, Rafael, Carlos, Ryan, and Victor appear across reviews managing job sites throughout Johnson County.
The veteran-owned and woman-owned business is BBB accredited with zero complaints over seven consecutive years. The team is fully licensed and insured with general liability and workers compensation coverage. CertaPro offers workmanship warranties on completed projects. They serve 20 cities across Johnson, Wyandotte, Leavenworth, and Miami Counties.
Updated: 01-14-2026
Q&A Based On What Customers Are Saying About CertaPro Painters of Shawnee Mission
Q: Do CertaPro Painters of Shawnee Mission crews show up when scheduled?
Multiple customers highlight punctuality as a consistent strength. Sheila Dietsch describes her experience simply. "They showed up when they said they would show up. They did the work that we asked them to do. They cleaned up every day. They delivered on their promise." John Donart on Facebook notes "exterior painting started on time and finished fast." Project managers send confirmation communications before arrivals.
-Review Snippet Sources: Google Reviews, Facebook
Q: What happens when CertaPro Painters of Shawnee Mission has project manager changes?
Jana Strait's three-star review addresses this directly, noting communication challenges when her original PM went out of town due to an emergency. The company acknowledged in their response that "during the transition to your new manager... we dropped the ball in the communication." This transparency about organizational issues, rather than making excuses, appears in owner responses to similar situations.
-Review Snippet Sources: Google Reviews
Q: How do CertaPro Painters of Shawnee Mission crews handle protecting homes during work?
Kenneth Bonin's detailed review describes extensive protection measures. He notes "one of the things we were extremely worried about for our paint project was protection of our furniture, flooring, and items that were not being painted. Wow did Carlos and the crew impress." Beth K. on BBB confirms crews "cleaned up afterwards" and were "very thorough." Larry and Peggy B. describe the crew as "very efficient and professional."
-Review Snippet Sources: Google Reviews, BBB
Q: Does CertaPro Painters of Shawnee Mission handle cabinet refinishing and specialty work?
Heather W. describes her cabinet project on BBB. "I am very happy with the Job CertaPro did on our Orange Pine Walls on 3 floors. We went from a cabin to a modern home." Sierra Grube mentions popcorn ceiling work where the team "did an amazing job with removing our popcorn ceilings, transforming our home beautifully." The company offers both painting and refinishing options for high-touch kitchen surfaces.
-Review Snippet Sources: BBB, Google Reviews
Q: How does CertaPro Painters of Shawnee Mission pricing compare to competitors?
Clinton Breeze compared multiple companies. "I had 3 of the best reviewed painting companies in KC come out and bid my house and CertaPro came in much lower in price and in my opinion were more professional than the rest." Courtney Burks echoes this, noting "CertaPro was the only company that didn't give us an completely outrageous number." Kim S. on BBB notes the outcome looked good but experienced unexpected cost increases.
-Review Snippet Sources: Google Reviews, BBB
Q: Why is CertaPro Painters of Shawnee Mission's Yelp rating different from other platforms?
The company shows 2.0 stars on Yelp with only 2 reviews in the two-year period compared to 98 Google reviews. Haley P. gave five stars on Yelp, calling Ryan "the real MVP" who was "quick to respond and fix our complaints." Lisa M.'s one-star review describes scheduling issues. The platform discrepancy reflects sample size. Thomas Jennison on Facebook summarizes the typical experience as "very pleased."
-Review Snippet Sources: Yelp, Facebook
Q: How does owner Janae Nezerka stay involved at CertaPro Painters of Shawnee Mission?
Janae personally responds to reviews across platforms, addressing both praise and criticism. Her responses reference specific project details rather than generic templates. Jennifer Hogan, a customer for over ten years, describes the operation simply. "Certapro is the only painters I use... I have never had any issues. They are amazing. Professional and courteous." Greg Nezerka handles commercial estimates while Janae oversees residential operations.
-Review Snippet Sources: Google Reviews
Q: What do skeptical customers say after working with CertaPro Painters of Shawnee Mission?
Mike Votypka admits initial doubts. "While I was sceptical of the quality job the CertaPro people could do, they actually blew my socks off with the quality, professionalism, timeliness, cleanliness, and follow-up." Jay Verdict compares them favorably to past experiences. "I've had a lot of painting done inside and out and they were by far the best two painters we've ever had paint for us."
-Review Snippet Sources: Google Reviews
Updated: 01-14-2026