Chooz Score Insights
The Boss Shows Up
Owner-operated means something here. Fred Madrid personally handles estimates, coming out the same day customers call. The Chooz Score's owner engagement indicators are strong: Fred is mentioned by name in the majority of reviews and actively responds to feedback with personalized messages:
- Fred founded the company in 2017 and still personally supervises projects today
- His wife Débora Madrid manages business development and operations, keeping the business family-run
- Fred provides same-day responses to estimate requests
"Fred came out the same day I called. He went back to his pickup and brought me his price. He was very competitive and very knowledgeable." - d harrell, Google Review
Find out more about how we Madrid Painting
Worked with this company?
All verified feedback is published, positive or not. Identity and project verified before publication. Direct submissions are unpaid; invited customers may receive a disclosed $50 thank-you that never depends on their answers.
Additional Questions Answered
Does Madrid Painting owner Fred Madrid provide personal involvement throughout projects?
Fred's hands-on approach appears consistently across customer feedback. Sarah Jones shares that Fred "came out the same day I called" to provide an estimate. Dan Oneil found him "very responsive and easy to work with" during his exterior project. Customers confirm Fred checks progress during jobs and addresses concerns directly rather than delegating communication to office staff.
How does Madrid Painting approach wood rot repair on Kansas City area homes?
Wood rot expertise surfaces repeatedly in feedback. Jeffrey Waters explains the crew "replaced all of the rotten wood" on his fascia and soffits before any painting began. Kate Maguire appreciated how they "fixed wood rot, replaced boards, and caulked everything" as part of her exterior project. The company treats wood repair as standard preparation work.
What do customers say about Madrid Painting's pricing and value?
Value perception runs positive across feedback. Kaye Caylor found the cabinet refinishing quote "very fair" for the scope of work. JC W considered pricing "reasonable for the amount of work" on a combined exterior painting and deck staining project. Joe S. observed Fred "wasn't the cheapest but wasn't the most expensive" while delivering results worth the investment.
Do Madrid Painting crews protect homes and clean up during projects?
Protection and cleanup receive consistent mention. Martha DelVentura notes the crew "protected everything" during her popcorn ceiling removal project. Sharon describes finding her home "spotless when they were done" after interior work. Barb Lichtenauer mentions how carefully crews covered fixtures and furniture throughout the painting process.
How has Madrid Painting responded to customer complaints or negative reviews?
Response patterns vary across platforms. When d harrell expressed frustration about communication on Google, Fred's reply offered direct contact information to resolve concerns rather than arguing publicly. However, Mike C.'s critical Yelp review about his experience shows no visible owner response. Most criticism involves isolated situations without recurring patterns.
Does Madrid Painting use in-house painters or subcontractors for projects?
The company maintains an in-house crew policy. Sharon's review praises the team, noting "all of our painting crews are professional painters" based on Fred's response to her feedback. Zack R mentions carpenter Carlos by name for wood repair work. Customers report seeing the same crew members return for multi-day projects rather than rotating unfamiliar workers.
How Madrid Painting Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Madrid Painting performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects Madrid Painting’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.