Chooz Score Insights
Long-Term Relationships, Not One-Time Jobs
If you're looking for a painter you can call for years to come, Paint Pro has built serious customer loyalty over three decades. The Chooz Score's customer retention indicators show strong repeat business patterns, with many customers describing Paint Pro as their "go-to" for all painting needs:
- Denise Howard has "used Paint Pro for several projects" and continues returning
- Lou S. describes her "second time using Paint Pro" with equally positive results
- Deanna Consani received warranty work 20 months after her original project "without hesitation"
"Always our go-to for painting needs." - Lindy W., Google Review
A Reputation Built Over Time
The last time we conducted our Chooz Score analysis, Paint Pro had over 140 Google reviews with a perfect 5.0-star rating. This company earned a Chooz Score of 87.5%. With 32 years in business serving the Kansas City metro area, they maintain active licensing and certifications:
- Johnson County contractor license verified active
- KS and MO Lead Renovation Firm certification on file
- CertainTeed Master Remodeler credential
"They were a friendly, trustworthy, honest, hardworking group of guys and did an amazing job. We were 100% comfortable with this team in our home." - Lynn S., Google Review
The Same Crew Every Time
Paint Pro maintains a dedicated in-house team rather than relying on subcontractors. The Chooz Score's in-house crews component shows consistency: the same crew names appear across multiple reviews spanning years. Ricardo, Chester, Jade, Mason, Jose, Adan, and Antonio all receive individual praise:
- Claire Reagan describes the painters as "knowledgeable, friendly and professional"
- Frank Slovick notes "Ricardo and Jose did a very professional job" on multiple projects
- Designer Lauren provides color consultation for customers seeking guidance
"Chester and his crew did wall and ceiling damage repair as well as wallpaper removal and painting. They left the rooms even cleaner than before they started." - Lynn S., Google Review
Questions to Ask Paint Pro, Inc.
Timeline expectations and project oversight
One detailed review describes a project that extended from an estimated 3 days to 9 days, with concerns about code compliance, incomplete repairs, and cleanup issues. The reviewer noted difficulty reaching the owner after the project. Before starting, ask directly: "What is your realistic timeline for my project scope, and what's your process for addressing concerns if they arise during the work?"
"Was told 3 days of work, when scheduling started they said 4 to 5 days. Ended up being nine... called the office to speak to the owner and sent him emails. No call back or response." - Sheri D., Google Review (no owner reply)
Find out more about how we Paint Pro Inc
Worked with this company?
All verified feedback is published, positive or not. Identity and project verified before publication. Direct submissions are unpaid; invited customers may receive a disclosed $50 thank-you that never depends on their answers.
Additional Questions Answered
What makes Paint Pro, Inc.'s cabinet refinishing work stand out from competitors?
Cabinet refinishing generates some of Paint Pro's strongest customer praise. Lynn Scanlon describes the results as "the absolute BEST" after her kitchen project, while Randy Metzler notes the team was "extremely thorough" with preparation and finishing. Virginia Voss calls her cabinet work a "superb job." Customers consistently mention smooth finishes and careful attention to doors, drawers, and trim pieces throughout the process.
Do Paint Pro, Inc. crews protect furniture and floors during projects?
Protection and cleanup receive consistent praise across reviews. Lynn Scanlon mentions crews "left the rooms even cleaner than before they started," while Ashley Becker appreciates how the team "covered and protected" everything. Sarah Cyr notes they were "very careful to cover everything." Painters use plastic sheeting, paper, and drop cloths before starting work, then remove all materials and wipe down surfaces upon completion.
Why do Kansas City homeowners return to Paint Pro, Inc. for additional projects?
Paint Pro has built significant customer loyalty over three decades. Denise Howard has "used Paint Pro for several projects" and continues returning. Lou S. describes this as her "second time using Paint Pro" with equally positive results. Bernie Anwander plans on "having more done in the fall," and Lindy Wilkerson calls them "always our go-to" for painting needs. Consistent crew quality appears to drive repeat business.
How does Paint Pro, Inc. handle warranty work when customers need touch-ups?
Deanna Consani's experience illustrates Paint Pro's warranty commitment. When she needed touch-ups 20 months after her original project, the team "just completed warranty work" without hesitation. She describes the company as having "the highest integrity." Reviews indicate responsive communication throughout projects, with owner Bill and crew leaders addressing questions and concerns promptly during the work process.
Does Paint Pro, Inc. employ in-house painters or use subcontractors?
Paint Pro maintains a dedicated in-house team rather than relying on subcontractors. Reviews consistently mention the same crew members by name, including Ricardo, Chester, Jade, Mason, Jose, Adan, and Antonio. Claire Reagan describes the painters as "knowledgeable, friendly and professional." This consistent staffing allows customers to build familiarity with crews and helps maintain quality control across all projects.
Can Paint Pro, Inc. handle wood rot and window repairs alongside painting?
Paint Pro offers comprehensive repair services beyond painting work. Randy Metzler praises their "extremely thorough" approach to addressing wood rot during his exterior project. Tony Warkoczeski had window installation completed alongside his painting work. The company handles siding repair, door replacement, and structural wood issues, allowing homeowners to coordinate multiple repairs through a single contractor.
What is the color consultation process like with Paint Pro, Inc.?
Designer Lauren provides professional color guidance for customers seeking help with selections. Claire Reagan appreciated receiving "great help in selecting colors" during her interior project. Samantha Gilmore also worked with Lauren on color choices. The consultation process helps homeowners move past indecision and select palettes that complement existing finishes, furniture, and lighting throughout their spaces.
Has Paint Pro, Inc. received negative feedback and how do they respond?
While Paint Pro maintains overwhelmingly positive reviews, one detailed Google review from Sheri Drake describes concerns about an exterior project including timeline delays and cleanup issues. This review currently shows no owner response, which represents an unusual gap given Paint Pro's otherwise strong reply rate. Most other customer concerns appear addressed through their warranty process, as Deanna Consani's experience with "warranty work" demonstrates.
How Paint Pro Inc Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Paint Pro Inc performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects Paint Pro Inc’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.