Question 1

Q: Does Ulta Home Improvements provide picture updates during projects?

Accepted Answer

Multiple customers highlight the photo documentation system. One reviewer notes that Keaton and Bruno provided "picture updates as I was across the country when the project was done" and calls them "the most professional, helpful, and responsive company I've worked with in the industry." This communication approach helps clients stay informed even when away from home during renovations.

Question 2

Q: How does Ulta Home Improvements handle unexpected issues during projects?

Accepted Answer

Reviews demonstrate adaptability and problem-solving. Barbara Pulaski shares that when paint prices increased between contract signing and project start, the company "absorbed the paint cost increase" rather than passing it along. Evelyne Dreyfuss notes that project manager Keaton "took our door handle home over the weekend to modify it" to ensure proper fit.

Question 3

Q: Does Ulta Home Improvements send the same crew members for ongoing work?

Accepted Answer

Joyce D., who painted her large home in sections over multiple months, confirms crew consistency. She writes that they "sent the same painter, Jefferson" for each phase and describes his work quality as "paint is like velvet." She adds she was "not treated poorly or belittled because I did not have the entire house painted at one time."

Question 4

Q: What do customers say about Ulta Home Improvements' attention to detail?

Accepted Answer

Reviews consistently mention thoroughness. One Newton homeowner describes "an extraordinary degree of prep work, followed by meticulous, beautiful painting" on their Victorian home. Larry L. from Arlington praises Bruno and Aldo for being "very clear in their explanations" and "careful in finishing punch lists." The team addresses concerns promptly when raised.

Question 5

Q: Does Ulta Home Improvements handle emergency situations?

Accepted Answer

Michael Robbins shares an emergency response story where the Ulta team "pumped our flooded basement" while he was on vacation. This level of responsiveness extends beyond typical painting services. Multiple reviewers describe the company as "proactive, responsive, thoughtful, careful, and reliable" across various project types.

Question 6

Q: How do other contractors view working with Ulta Home Improvements?

Accepted Answer

The company receives praise from industry peers as well as homeowners. Tharsis Pedroso from Pratt Ltd, a fellow contractor, reviewed their collaboration positively. The company maintains membership in the Builders and Remodelers Association of Greater Boston and holds ratings that place them in the "top 7% of 139,240 Massachusetts licensed contractors" according to BuildZoom.

Question 7

Q: What happens if Ulta Home Improvements notices a problem with their own work?

Accepted Answer

Customers mention proactive quality control. One reviewer notes the painters "came to us commenting that they didn't like the color match" and "wanted to make it right" before the homeowner even noticed an issue. This self-correction approach demonstrates accountability and commitment to delivering results that meet the company's own standards.

Question 8

Q: Does Ulta Home Improvements work with repeat customers?

Accepted Answer

Evidence of customer retention appears throughout reviews. One satisfied client states "I remain a loyal client because I trust their expertise without a doubt." Another mentions planning to "use them for future projects" immediately after their first experience. Joyce D.'s phased painting project demonstrates the company's willingness to accommodate long-term customer relationships.

Question 9

How Ulta Home Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Ulta Home performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects Ulta Home’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 10

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 11

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

Ulta Home

Chooz Score Insights

About Ulta Home Improvements

Q&A Based On What Customers Are Saying About Ulta Home Improvements