Question 1

Q: How does CertaPro Painters of Newton handle unexpected issues during projects?

Accepted Answer

Jeff Chin and his team demonstrate exceptional flexibility when problems arise. JJ Li shared that when "the paint color was not to the liking of the LL, Jeff got his team back out and resprayed the area with a new color" even though he could have left it as is. David Phillips mentioned that when deck staining didn't meet expectations, Jeff committed to returning in spring to get it right. This willingness to address issues without additional charges shows their commitment to customer satisfaction over quick profits.

Question 2

Q: What makes CertaPro Painters of Newton's preparation work stand out?

Accepted Answer

Their preparation approach goes beyond standard practices, particularly with challenging surfaces. Carroll Eastman described how they handled lead paint: rather than "scraping and making a mess, sheetrock was applied to the entire closet interior, then sealed and primed." Multiple customers specifically mention the team's careful patching work, with Vicky Liu noting they were "especially appreciative of the effort put into patching the various holes on the walls." This thorough preparation ensures lasting results.

Question 3

Q: How reliable is CertaPro Painters of Newton with scheduling and timing?

Accepted Answer

Punctuality and schedule adherence are consistent strengths according to customers. Andrew Yee emphasized that "the team was consistently on time each day" making the experience "smooth and hassle-free." Christine Horak noted they "very quickly fit me into their schedule" and completed everything "within a day and within the proposed estimate." Jessica Carneiro mentioned that even when they lost a day, the team worked hard to finish on time as promised.

Question 4

Q: What is Jeff Chin's level of involvement with CertaPro Painters of Newton projects?

Accepted Answer

Jeff Chin maintains hands-on involvement throughout projects, from initial estimates to completion. Calvin Ng highlighted that "Jeff was very attentive and answered our concerns on a timely manner." Multiple reviews mention Jeff personally providing estimates, checking on work quality, and addressing any concerns. Susan O'Donnell observed that "Jeff clearly takes pride in his business," while Jack Jasset noted that even when painters had issues, "Jeff was very understanding" in resolving them.

Question 5

Q: Does CertaPro Painters of Newton offer competitive pricing?

Accepted Answer

Pricing consistently receives positive mentions across reviews. Susan O'Donnell stated "Their quote was competitive" for a multi-unit condo project. Katherina Wan simply noted "Reasonable price" alongside satisfaction with results. Multiple customers mention projects completed "within the proposed estimate" with no surprise costs. The value proposition combines fair pricing with quality work, as Karl Johnson described them as "reasonably priced" while being "a pleasure to work with."

Question 6

Q: How well does CertaPro Painters of Newton handle commercial projects?

Accepted Answer

Commercial capabilities match their residential expertise, as demonstrated by Rebecca's Culinary Group's experience. They praised the "impressively efficient" process where "within three weeks of the site visit our space was transformed" at Boston's Exchange Conference Center. The crew was described as "not only skilled but also professional and respectful throughout their time in our building." Their ability to handle multi-unit condos and complete commercial transformations shows scalability.

Question 7

Q: What do customers say about the cleanliness during CertaPro Painters of Newton projects?

Accepted Answer

Cleanliness and respect for property are frequently praised aspects. Facebook reviewer Steve Broyles noted "they kept the workspace clean" throughout the project. Carroll Eastman mentioned "The mess was minimized (and cleaned up thoroughly)" even during complex lead remediation. Phillip Stern observed they were "very careful cleaning up," while multiple reviews mention careful furniture protection and daily cleanup routines that minimize disruption to households.

Question 8

Q: Does CertaPro Painters of Newton handle specialized painting needs?

Accepted Answer

The company demonstrates expertise with challenging and specialized projects. They successfully handle lead paint remediation using innovative approaches, cabinet refinishing that customers particularly praise, and deck staining with weather-appropriate scheduling. Andrew Yee highlighted their "painting and plastering work" as "impeccable," showing capability beyond basic painting. Their EPA Lead certification enables them to safely handle older homes' unique challenges.

Question 9

How CertaPro Painters of Newton Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how CertaPro Painters of Newton performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects CertaPro Painters of Newton’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 10

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 11

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

CertaPro Painters of Newton

Chooz Score Insights

About CertaPro Painters of Newton

Q&A Based On What Customers Are Saying About CertaPro Painters of Newton