CertaPro Painters of Newton

Jeff Chin and his team demonstrate exceptional flexibility when problems arise. JJ Li shared that when "the paint color was not to the liking of the LL, Jeff got his team back out and resprayed the area with a new color" even though he could have left it as is. David Phillips mentioned that when deck staining didn't meet expectations, Jeff committed to returning in spring to get it right. This willingness to address issues without additional charges shows their commitment to customer satisfaction over quick profits.

Their preparation approach goes beyond standard practices, particularly with challenging surfaces. Carroll Eastman described how they handled lead paint: rather than "scraping and making a mess, sheetrock was applied to the entire closet interior, then sealed and primed." Multiple customers specifically mention the team's careful patching work, with Vicky Liu noting they were "especially appreciative of the effort put into patching the various holes on the walls." This thorough preparation ensures lasting results.

Punctuality and schedule adherence are consistent strengths according to customers. Andrew Yee emphasized that "the team was consistently on time each day" making the experience "smooth and hassle-free." Christine Horak noted they "very quickly fit me into their schedule" and completed everything "within a day and within the proposed estimate." Jessica Carneiro mentioned that even when they lost a day, the team worked hard to finish on time as promised.

Jeff Chin maintains hands-on involvement throughout projects, from initial estimates to completion. Calvin Ng highlighted that "Jeff was very attentive and answered our concerns on a timely manner." Multiple reviews mention Jeff personally providing estimates, checking on work quality, and addressing any concerns. Susan O'Donnell observed that "Jeff clearly takes pride in his business," while Jack Jasset noted that even when painters had issues, "Jeff was very understanding" in resolving them.

Pricing consistently receives positive mentions across reviews. Susan O'Donnell stated "Their quote was competitive" for a multi-unit condo project. Katherina Wan simply noted "Reasonable price" alongside satisfaction with results. Multiple customers mention projects completed "within the proposed estimate" with no surprise costs. The value proposition combines fair pricing with quality work, as Karl Johnson described them as "reasonably priced" while being "a pleasure to work with."

Commercial capabilities match their residential expertise, as demonstrated by Rebecca's Culinary Group's experience. They praised the "impressively efficient" process where "within three weeks of the site visit our space was transformed" at Boston's Exchange Conference Center. The crew was described as "not only skilled but also professional and respectful throughout their time in our building." Their ability to handle multi-unit condos and complete commercial transformations shows scalability.

Cleanliness and respect for property are frequently praised aspects. Facebook reviewer Steve Broyles noted "they kept the workspace clean" throughout the project. Carroll Eastman mentioned "The mess was minimized (and cleaned up thoroughly)" even during complex lead remediation. Phillip Stern observed they were "very careful cleaning up," while multiple reviews mention careful furniture protection and daily cleanup routines that minimize disruption to households.

The company demonstrates expertise with challenging and specialized projects. They successfully handle lead paint remediation using innovative approaches, cabinet refinishing that customers particularly praise, and deck staining with weather-appropriate scheduling. Andrew Yee highlighted their "painting and plastering work" as "impeccable," showing capability beyond basic painting. Their EPA Lead certification enables them to safely handle older homes' unique challenges.