Our Chooz Score evaluates 44 factors across reviews, digital presence, and business credentials. Here's what stands out for Aurora Exterior Painting
With over 250 five-star Google reviews and a consistent 4.9-star rating, Aurora Exterior Painting has transformed MetroWest Massachusetts homes for over two decades. Founded in 2004 by Marc Ferlo and Alexi Bobolia, who bring a combined 50 years of painting expertise, the company operates from Northborough while serving over 40 communities throughout Central and MetroWest regions. Their A+ BBB rating and fully bonded and insured status reflect a commitment to professional excellence that goes beyond typical painting services.
Aurora distinguishes itself through comprehensive exterior solutions that address the complete scope of home maintenance. Their crews excel not only at painting but also at essential carpentry repairs, including wood rot remediation, trim replacement, and siding restoration. Customers consistently praise specific crew leaders like Vander, Henrique, and Gabriel for their meticulous attention to detail and professional communication. Reviews frequently mention how crews "cleaned up everything at the end of each day" and completed projects ahead of schedule, often finishing entire homes in just 2-4 days.
The company uses premium paint brands including Sherwin Williams and Benjamin Moore, backing all work with a 100% satisfaction guarantee. Licensed as a Home Improvement Contractor (#141794 through February 2026), Aurora has built its reputation on transparent pricing, detailed estimates, and the ability to handle unexpected repairs without subcontractors. This full-service approach, combined with their track record of paint jobs lasting 10+ years, explains why multiple customers report using Aurora repeatedly over decades.
Updated: 04-06-2026
When crews discover problems during projects, they immediately inform homeowners and provide transparent cost estimates for repairs. One customer noted "When wood rot was found, I was informed and authorized its replacement. All at a reasonable cost." The advantage is their in-house carpentry expertise, with reviewers calling them "not only great painters but top notch carpenters" who handle everything from rotted window sills to complete fascia board replacement without needing outside contractors.
-Review Snippet Sources: Google Reviews
Specific crew leaders receive extraordinary praise for their professionalism and expertise. Customers highlight how "Vander has an excellent eye for what should be done" and appreciate that Gabriel "stopped by each day to check on progress." Henrique earned recognition for ensuring "all issues found were fixed properly" while Luis maintained excellent communication about arrival times throughout projects.
-Review Snippet Sources: Google Reviews
The company impresses customers with remarkably fast completion times without sacrificing quality. Reviews mention a complete house painted in 2 days, another noting their "10 room house with outside structures finished in a week!" Most exterior projects complete in 2-4 days, with one customer specifically praising how "The work was completed in 2-1/2 days (ahead of schedule)."
-Review Snippet Sources: Google Reviews
Customers consistently report that final bills match original estimates without surprises. One reviewer appreciated that "the job estimate was done carefully and accounted for everything" with "no surprises with the bill." Another mentioned the "job came in at the estimate quoted" and multiple reviews describe pricing as fair, reasonable, and competitive for the quality delivered.
-Review Snippet Sources: Google Reviews
Several long-term customers provide powerful testimonials about paint durability. One noted "They painted my home 10 years ago, and it lasted every bit of that" before hiring them again. Another mentioned this was their "3rd time using Aurora Exterior Painting" over 20+ years, while a repeat customer stated their previous Aurora paint job "lasted eight years and held up very well."
-Review Snippet Sources: Google Reviews
The attention to preparation work and daily cleanup receives consistent praise across reviews. Customers note "The very important prep work of scraping, sanding, and caulking was done thoroughly" and appreciate how crews "cleaned up each evening" leaving properties spotless. Multiple reviews mention painters who "took extra care to protect all exterior fixtures" from paint splatter.
-Review Snippet Sources: Google Reviews
Communication stands out as a defining characteristic, with customers praising responsiveness at every level. Reviews highlight how "Marc is readily available to communicate" during estimates, project managers who send "daily progress photos" and crew leaders who "routinely asked if we had questions." This consistent communication theme appears throughout reviews as a key differentiator.
-Review Snippet Sources: Google Reviews
When Matt Roberts posted a 3-star review citing supervision concerns, Aurora responded professionally within a day, stating "We take our customer service very seriously" and inviting direct contact to resolve issues. This measured response, combined with their overwhelming positive feedback (over 250 five-star reviews), demonstrates their commitment to addressing concerns while maintaining professionalism.
-Review Snippet Sources: Google Reviews
Updated: 04-07-2026