Chooz Score Insights
Hands-On Leadership
Owner Adilson Costa doesn't just run the business - he's on the job. Customers mention him by name in nearly every review, and he personally handles estimates, oversees projects, and often works alongside his crew. This level of owner involvement shows in both the quality of work and the responsiveness customers experience:
- Adilson personally follows up on any concerns and returns to complete touch-ups at no extra charge
- Multiple reviews describe him communicating clearly throughout projects and addressing questions directly
"Adilson Costa & his team are a rare find! Professional, great prices, honest, timely & great craftsmanship. And will ALWAYS HELP you with any things that pop up!" - Lynne T., Google Review
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Additional Questions Answered
Does Costa Painting Services Inc and Carpentry actually come back to fix issues after project completion?
Multiple customers mention follow-up service, with Chris Long noting they "came back NEXT DAY" when gutter adjustments were missed and "would not accept payment until it was done." Joy G asked for last-minute trim work that ended up "not charging for it." The pattern shows accountability rather than disappearing after initial payment.
What makes Costa Painting Services Inc and Carpentry's combination of painting and carpentry different?
Customers consistently mention comprehensive solutions in single projects. Christopher Dunphy received "extensive carpentry repair to front porch and siding" plus "removed and replaced all gutters & downspouts" during exterior painting. Christine Kamp Cichello appreciated they "fixed gutters, woodwork, covered all the places squirrels can get in" beyond the painting scope. This eliminates coordinating multiple contractors for connected work.
How does Costa Painting Services Inc and Carpentry handle pricing compared to competitors?
Reviews frequently mention fair and competitive pricing. Christopher Dunphy solicited five estimates from local and national firms, finding "Costa was the most comprehensive and reasonable of all bids received." Kevin Dambruch called it a "Very fair price" for exterior painting and repairs. Multiple customers note the quoted price matches final payment without surprise charges.
Why do customers mention Costa Painting Services Inc and Carpentry's attention to detail so frequently?
Reviews highlight specific preparation and finishing practices. PixieTasic noted crews were "meticulous about protecting the workspace and cleaning up every day." Dave Trifone called attention to detail "very impressive" and said they "went above and beyond what was asked." Customers mention daily cleanup, careful surface protection, and thorough final walkthroughs before owner Adilson considers projects complete.
How quickly does Costa Painting Services Inc and Carpentry complete projects?
Multiple reviews mention efficient timelines without compromising quality. John Scola was "very impressed with the speed" as his 1,800 square foot house interior took basically four days, with crews "worked a Saturday even though I didn't ask them to." Michael Mahoney praised them for finishing "the work and no time" while maintaining quality. The pattern shows faster completion than customers expect.
What happened with Costa Painting Services Inc and Carpentry's negative review about paint peeling?
Tom Bouland's complaint about paint peeling received immediate owner response. Adilson apologized and requested contact information, stating "I didn't see you call" and asking Tom to text his address for resolution. This demonstrates willingness to address problems, though the review suggests possible communication breakdown rather than refusal to fix warranty issues.
Does Costa Painting Services Inc and Carpentry's owner stay involved throughout projects?
Reviews consistently mention Adilson's personal involvement. Hollie DeSilva noted "Adilson communicated wonderfully" throughout interior painting. Justin Cambria stated "Adilson made sure every item was completed." Jan Walker appreciated how "Adilson has been wonderful at identifying things that need to be done." The owner handles estimates, oversees projects, and ensures customer satisfaction rather than delegating all client communication.
What additional work does Costa Painting Services Inc and Carpentry handle beyond basic painting?
Customers hired them for diverse projects including storm door installation, laminate flooring, custom built-ins, deck building, popcorn ceiling removal, and wallpaper removal. Danya Raphael praised "custom carpentry to make better use of my space" with "quality craftsmanship and design." Tiffany Staunton's basement remodel included carpet removal, flooring installation, painting, desk building, and toy cubbies. The versatility eliminates hiring multiple specialists.