Chooz Score Insights
Owner on the Job
Owner Terry Goble doesn't just provide quotes, he works alongside his crew on every project. The Chooz Score's owner engagement indicators are strong: Terry is personally mentioned in the majority of reviews, and customers consistently describe his hands-on approach:
- Terry remains on-site working throughout projects, not just managing from afar
- Customers praise his willingness to problem-solve on the spot and his deep knowledge of materials and techniques
"Terry is not just a salesman providing a quote; Terry is the company owner who remained onsite working at all times. Outstanding quality of work!" - Mike Y., Google Review
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Additional Questions Answered
Does Annapolis Coatings work within customer budgets when handling large multi-phase projects?
Alison McLean praised how they "provided solutions that worked with my budget" throughout her multi-faceted exterior project. Edie Preston found Terry could fix multiple problems while keeping projects affordable for a house being prepared for sale. Jorge Abud appreciated that "they were the only contractor who offered a fixed price for the repair work" rather than charging hourly for unknowns.
How does Annapolis Coatings handle projects requiring carpentry, painting, and other diverse skills?
Reviews consistently show the team tackles diverse work in single projects. Alison McLean's experience included carpentry, siding, painting, and gutter work all coordinated by Terry. Stephen Mellynchuk hired them for mold remediation and moisture control in his garage, noting the team was "very professional and thorough" with results that look "brand new inside." Jane Marlatt used them for painting, power washing, deck wood replacement, and Ipe floor restoration, stating it's "great to have someone who can take care of so many things."
Why do customers like Brie Kreutzfeldt and Teresa Morris keep hiring Annapolis Coatings over multiple years?
Brie has used them multiple times, noting "its always great results" whether hanging shutters, painting doors, or fixing trim, consistently finding them "fast and super professional." Teresa Morris has hired them over multiple years, stating in one review she's "used them many times over the years" for painting and power washing with the "job done right" each time. The repeat business pattern appears in several reviews with customers mentioning they've already scheduled additional future work.
How does owner Terry Goble stay involved with Annapolis Coatings projects compared to contractors who just provide quotes?
Reviews reveal Terry remains on-site during projects rather than operating as a salesman. Mike Younkers noted Terry is "not just a salesman providing a quote" but rather "the company owner who remained onsite working at all times." Richard Northfield mentioned the team was "punctual and respectful and maintained a clean work environment throughout the project." Terry responds to virtually all Google reviews, demonstrating ongoing customer engagement.
Does Annapolis Coatings use in-house employees or subcontractors based on what customers mention?
Reviews consistently reference Terry, Luis, and Carlos by name across multiple projects spanning years. Mike Younkers noted Terry "remained onsite working at all times." Alison McLean described "Terry, Luis and Carlos" as the team, using first names suggesting direct employees. No reviews mention subcontractors, different crews showing unexpectedly, or quality inconsistencies that indicate subcontractor models.
Does Annapolis Coatings complete work within tight customer deadlines?
Multiple reviews mention timeline reliability under pressure. James Menges needed work done on an extremely tight schedule, noting they "completed agreed to tasks well within my very tight time line" and arrived the next business day after agreement. Jennifer Carlson appreciated their "flexibility and willingness to accommodate a rather tight timeline" when preparing her house for market. Dan Kasprow hired them with a "strict deadline before move-in" and the team delivered on schedule.
How does Annapolis Coatings handle unexpected problems discovered during projects?
Reviews show flexible problem-solving when issues emerge. Alison McLean mentioned they "responded thoughtfully to issues (with the house) that came up" during exterior work. Dan Kasprow's project involved discovering needs for mold remediation, drywall repair, and handyman work beyond the original painting scope, all handled without project abandonment. Edie Preston was surprised when Terry fixed a Lazy Susan cabinet she "thought was beyond repair."
What makes Annapolis Coatings' cleanup practices stand out in customer reviews?
Nancy Arnold mentioned "there was no clean-up required on my end" after their work. Mary Ellen Collins described them as "non-disruptive every step of the way" with "very thorough clean-up at the end." However, one 2020 Angi reviewer described messy worksites with "old, dirty drop cloths" and equipment left around. The overwhelmingly positive Google reviews suggest this was either an isolated incident or improvements were made since 2020.
What happened with the negative Angi review about cleanliness that contrasts with Annapolis Coatings' Google feedback?
One detailed 2020 Angi review described serious worksite cleanliness issues, with the owner labeling the customer "too picky to please." The customer fired them after basement completion. This sharply contrasts with Google reviews praising cleanup. The single detailed negative among 145 positive reviews across platforms suggests either an isolated incident or significant operational improvement since 2020. No public owner response appears on that review.
How Annapolis Coatings Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Annapolis Coatings performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects Annapolis Coatings’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.