Question 1

Q: How does Imperial Painting keep homeowners informed throughout a project?

Accepted Answer

Customers describe a structured communication process from day one. The team provides a written scope of work and detailed estimate within 48 hours of the initial visit. During the project, owner Costas Gogos arrives each morning with the crew to review what will be done that day. End-of-day check-ins and email updates keep homeowners informed at every stage.

Question 2

Q: What role does the owner play during active painting projects?

Accepted Answer

Costas Gogos is present on the job site throughout each project, not just at the start and finish. He walks the scope with the crew each morning and checks in multiple times per day. Janet Kliza noted that Costas stood above six competing contractors during her evaluation. Dan Bommarito described daily face-to-face expectation-setting meetings before any brushes came out.

Question 3

Q: Who are the crew members customers work with, and how does their consistency show?

Accepted Answer

The same in-house crew handles most projects. Painters AV and Mauricio appear in reviews spanning more than a year, as does Maria, whom Kim Bergman described as having phenomenal attention to detail and the best straight lines she had ever seen. Roberta praised AV and Mauricio for their skill and pride in their work. The team operates in two or three-person units.

Question 4

Q: What preparation steps does the crew complete before painting begins?

Accepted Answer

Reviews repeatedly highlight thorough prep as a distinguishing practice. Tony Petit described a morning walk-through with Costas to align on priorities before the crew began. Todd Clem chose Imperial because they repaired drywall imperfections rather than covering them with spackle. Donna Carden credited the prep work for making her doors and trim look better than brand new.

Question 5

Q: How has Imperial Painting earned repeat business from the same households?

Accepted Answer

Several customers have hired Imperial Painting two or three times. Jason Calverley returned for a third project on a commercial property after two residential jobs. Dustin Stout used them for exterior trim, a basement remodel, and then first-floor interior rooms. M Smith relied on the team for both interior and exterior work over a two-year span, citing consistent quality each time.

Question 6

Q: What does the zero-deposit policy look like in practice?

Accepted Answer

The company collects no payment until the work is complete and approved. Thanh Phan described a transparent process where the scope of work and charges for wood repairs were all detailed in writing before the project started. Tim Doppel said the price was fair for the quality, and no deposit was required to begin.

Question 7

Q: What quality standards does the crew follow for trim, door, and detail work?

Accepted Answer

Detail work receives close attention across projects. Luigina Fiorvento described all white woodwork and doors painted with Sherwin Williams products to a flawless standard. Donna Carden said the results on bifold doors and trim were better than new. Scott Austin noted his wife could not find a single flaw after the crew followed detailed recommendations for surface preparation and application.

Question 8

Q: What licensing and business registration does Imperial Painting hold in Michigan?

Accepted Answer

Imperial Painting LLC is registered as a Domestic Limited Liability Company with the Michigan Department of Licensing and Regulatory Affairs, entity number 802198528, with active status and good standing. Michigan requires a Residential Maintenance and Alteration Contractor License for painting work exceeding $600. The company states on its website and FAQ that it carries licensing through the state.

Question 9

How Imperial Painting Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Imperial Painting performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects Imperial Painting’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 10

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 11

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

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About Imperial Painting

Q&A Based On What Customers Are Saying About Imperial Painting