Question 1

Q: How does Bates Paints handle cleanup during multi-day painting projects?

Accepted Answer

Multiple customers describe the Bates Paints crew leaving spaces tidier than they found them. Jeremy Callaway notes the team "cleaned up after themselves daily, not leaving a mess" during repeat projects at his home and business. Tom Barton adds that after concrete-wall painting in a 75-year-old basement, the crew "painted them and cleaned up after themselves." The crew protects floors and surfaces and resets each space at day's end so homeowners can use the rest of the home normally during longer jobs.

Question 2

Q: What do customers say about the craftsmanship of work from the Bates Paints team?

Accepted Answer

Reviews repeatedly describe the workmanship as exceeding expectations. Greg Edwards says the "communication, craftsmanship and professionalism is top notch." Kolbie Schilson notes they "did a good job painting our home" and also fixed drywall imperfections in the same visit. Custom-home builder Kyle MacKaben writes that the team puts "the same excellent quality into all their jobs," whether a small touch-up or a full custom home build. Reviewers describe the finishes as detail-oriented across cabinets, walls, and exteriors.

Question 3

Q: How does Bates Paints communicate with homeowners throughout a project?

Accepted Answer

Customers consistently mention strong communication from start to finish. Facebook reviewer Kelly Downs describes the team as "super responsive and communicative every step of the way." Elysa Robin says "the entire process was easy start to finish" with the crew arriving on time daily. Front-office co-owner Kylie Baty handles scheduling and confirmations, while estimator Tanner walks through projects on site. Reviews note that messages are returned promptly during quoting, scheduling, and active jobs.

Question 4

Q: Do customers come back to Bates Paints for repeat projects?

Accepted Answer

Long-term customers describe ongoing relationships across platforms. Google reviewer Jeremy Callaway says the team "has painted for me multiple times inside my home, outside my home, and at my business." BBB reviewer Steve B writes he was "totally satisfied" and would "highly recommend" Bates for any painting need. On Google, Mindy Manley confirms it was "the second time working with Bates" and that they "will always call them" for future work. The pattern repeats across multi-year customer relationships.

Question 5

Q: How does Bates Paints handle drywall and wall repairs alongside painting?

Accepted Answer

Drywall finishing is a core specialty, not an afterthought. Kolbie Schilson writes that the team "fixed and patched our drywall imperfections" in addition to painting the home. Jeremy Callaway notes that the crew handled "the drywall finishing the expertly completed" before the final paint. Judi B had them "repair the wall and ceiling and painted everything perfectly, including the entire vaulted ceiling." The crew handles texture matching, water-damage repair, and full taping work as part of one combined project.

Question 6

Q: How does Bates Paints handle scheduling and on-site timelines?

Accepted Answer

Reviews highlight punctual daily arrivals and reliable schedules. Elysa Robin writes that "the team arrived on time each day, were very professional, and did a fantastic job." Lisa Rolwes summarizes their work as "prompt service, good work." The website notes most exterior projects run April through October weather-permitting, while interior work runs year-round. Co-owner Kylie Baty manages the booking calendar, and estimator Tanner issues quotes on site before any start date is confirmed.

Question 7

Q: What sets Bates Paints apart as a family-owned, veteran-owned business?

Accepted Answer

Customers point to the smaller-team feel and personal ownership of every project. Greg Edwards writes "you can't go wrong with this family owned company" and notes they "will exceed your expectations." Jeremy Callaway recommends "this Veteran Owned business to anyone looking for the premium painting service." Founders Mike and Kylie Baty stay involved on most jobs, and reviewers describe the operation as feeling more like a craftsman shop than a high-volume franchise.

Question 8

How Bates Paints Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Bates Paints performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects Bates Paints’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 9

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 10

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

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About Bates Paints

Q&A Based On What Customers Are Saying About Bates Paints