SouthEnd Painting
About SouthEnd Painting Contractors, Inc.
When Charlotte homeowner Rick Bender contracted for two coats of paint and received one, something unexpected happened. The crew returned without being asked, repainted all five doors they had missed, and cleaned up so thoroughly Bender, a construction inspector for 25 years, called them "a class act." This willingness to make things right, even when it means extra trips and unpaid hours, reveals something about how Todd Cahill has run his painting operation since 2000.
The numbers tell a straightforward story. Over 600 Angi reviews averaging 4.6 stars, back to back Angi Super Service Awards in 2023 and 2024, projects ranging from $1,696 apartment refreshes to complete commercial transformations. But the review threads reveal a different narrative. A company operating without deposits, payment due only at completion. Crews that show up consistently, often finishing ahead of schedule. Team leads like Marlo and Billy mentioned by name in reviews, not as contractors but as people customers remember.
What stands out most is what goes unmentioned on the website. The carpenter work done without being asked. The door handle fixed a week after project completion. The furniture moved carefully instead of dragged. These aren't advertised services buried in marketing copy. They're simply how the crews operate, details customers notice and remember months later. From the unmarked office at 1800 Camden Road, this family business (Todd Cahill and family since 2000) has built something that feels less like a contractor relationship and more like hiring skilled neighbors who happen to run a painting company serving Charlotte's 60-mile radius.
Updated: 10-08-2025
Q&A Based On What Customers Are Saying About SouthEnd Painting Contractors, Inc.
Q: Do they actually finish on time, or is that just marketing talk?
Multiple customers specifically praised timeline performance. One office remodel customer noted they "knocked it out in two days" after requesting quick turnaround on a Friday morning estimate. A residential customer mentioned their master bedroom was "done in one day with cleanup done by the crew." The pattern appears consistent rather than occasional.
- Review Snippet Sources: Google Reviews, Angi
Q: What about those negative reviews mentioning missed appointments?
The appointment issues appear concentrated in mid-2023 through mid-2024. Angel Rutledge's detailed account describes being stood up twice for estimates, while Kathy Bean reported no-show without calls. The company's response to Bean suggests same-day service was provided, though the customer dispute remains. More recent 2025 reviews don't mention scheduling problems, suggesting possible systems improvements.
- Review Snippet Sources: Google Reviews
Q: How do they handle mistakes when they happen?
Resolution quality varies significantly by situation. Rick Bender's incomplete work was fixed completely with the crew returning to repaint all doors. The J W case (appliances damaged by drywall dust) shows attempted resolution but customer dissatisfaction with the process. Jeannine Gingras reported damaged planters and door gouges with no resolution after multiple calls. The pattern suggests good intentions but inconsistent follow-through on more complex issues.
- Review Snippet Sources: Google Reviews
Q: Is the pricing actually competitive, or do costs balloon during projects?
Reviews split on this question. Multiple customers praised "great price," "competitive prices," and "fair price." However, J W reported paying 21 percent more than quoted, attributing it to underestimation of coats needed. The company appears to quote conservatively (two coats default) which can lead to add-ons. Several reviews mention no deposit required with payment at completion, which may offset pricing concerns for some customers.
- Review Snippet Sources: Google Reviews, Angi
Q: What's their actual specialty beyond basic painting?
Cabinet refinishing draws particular praise. Heather myers specifically mentioned "attention to detail and perfection" on kitchen cabinets. The Angi profile lists extensive capabilities including epoxy flooring, lead remediation (EPA RRP certified), drywall installation, and roofing services. Commercial work includes the NC Transportation Museum restoration visible in Facebook posts. The range extends well beyond standard residential repainting.
- Review Snippet Sources: Google Reviews, Facebook, Angi
Q: Can they handle both residential and larger commercial projects?
The review mix shows substantial range. Residential projects from single-room refreshes to complete 5-bedroom homes. Commercial work includes office remodels (Glenn H. on Angi), multi-room corporate spaces completed in single days, and the government museum project. Adam's review mentions "multiple projects in different cities" for what appears to be commercial accounts. The 60+ craftsmen mentioned in company materials supports capacity for varied scale.
- Review Snippet Sources: Angi, Facebook
Updated: 10-08-2025