Busby Finishes

Q&A Based On What Customers Are Saying About Busby Finishes

Q: Why do multiple reviews specifically mention lead painter Kason at Busby Finishes?

Kason appears prominently across customer reviews as the lead painter handling color-critical work. Beverly Faulkner thanks "Kason and the crew" after her cabinet refinishing and exterior painting. John D. Jennings praises "Kason and his crew" for exterior trim work, noting they were a pleasure to work with. Most notably, Lisa friedman details how "Kason worked diligently to make sure the color choice was exactly to our liking by having paint modified until it was just right." This attention to color matching appears to be Kason's specialty.

-Review Snippet Sources: Google Reviews

Q: How did Busby Finishes handle Richard's Venetian plaster repair that Geraldine Barela called the best in the world?

Richard Busby personally handled this complex restoration. Geraldine had excessive caulking and damage to her Venetian plaster entry walls and front door. She posted five photos showing the before and after. Richard repaired and created matching Venetian plaster, then sanded and painted the door. Geraldine states Richard's "skills and experience are exceptional and are the best in the world" and that the entry "looks better than it ever did before the damage." She's already planning to hire them again for floor and courtyard coating projects.

-Review Snippet Sources: Google Reviews, Yelp

Q: What happens when customers accidentally damage Busby Finishes' completed work?

One Yelp review reveals their approach to unexpected issues. After completing a large deck painting, the customer's son accidentally scratched a small section. The customer contacted Richard, who "came out to fix it immediately" at no additional charge. This wasn't warranty work for defects but voluntary service for accidental damage. Another instance shows Richard staying late to meet promised completion dates. Philippe Wyns notes that despite Richard warning "stucco is messy," crews left minimal cleanup required, showing accountability throughout projects.

-Review Snippet Sources: Yelp, Google Reviews

Q: Why does Busby Finishes consistently finish projects ahead of schedule?

Kathleen Coco provides the most striking example, stating "The job is complete before the start date they promised. It is perfect!" Carol burmeister's interior rooms were finished in two days, which she notes "was great for me." Eric Stewart reports they completed his house "in a tightened schedule due to weather." John D. Jennings confirms crews "finished the work in a timely manner." The pattern suggests realistic initial estimates combined with efficient execution, rather than overpromising timelines to secure bids.

-Review Snippet Sources: Google Reviews

Q: How does Busby Finishes' pricing compare when customers get multiple estimates?

Sam Williams reveals the pricing approach clearly. Busby Finishes "was not the lowest bidder" among several quotes Williams obtained. However, he had "a very good feeling that they were a first class business with quality and customer satisfaction as a primary objectives." They didn't disappoint. Lisa friedman found "their pricing was very fair." Tom G describes "fair pricing" for multiple Santa Fe projects. The consensus indicates competitive but not bargain-basement rates, with value reflecting premium materials and skilled execution rather than cutting corners to win bids.

-Review Snippet Sources: Google Reviews

Q: What makes Christina Bruce use Busby Finishes for four different family homes?

Christina Bruce states emphatically "We cannot recommend the Busby team strongly enough!! We have used them for four jobs at four different family homes and their work is always A+." She emphasizes that "Dealing with any and all of the Busby team is a real pleasure. They are helpful, friendly and consummate professionals." Her conclusion is definitive about repeat business decisions. Philippe Wyns similarly notes after his re-stucco project that "We will use them for another project inside the house." This repeat customer pattern suggests consistent quality across multiple projects.

-Review Snippet Sources: Google Reviews

Q: How do they handle discovered problems during Busby Finishes projects?

Several reviews reveal their approach. Amy Jackson mentions they "took the time to repair mortar and woodwork before painting" without being asked. Lisa friedman details they "did an excellent job repairing cracks in the stucco and damaged wood trim prior to painting." One Yelp reviewer notes they "replaced a piece of rotting fascia" during exterior painting. Matt Evanko describes work on wood posts, beams, and corbels requiring repairs. Rather than stopping for change orders, crews address discovered issues as part of delivering proper results.

-Review Snippet Sources: Google Reviews, Yelp

Q: What daily practices do they maintain during projects?

Multiple reviewers mention specific operational practices. Customers report receiving daily progress photo updates, with project coordinator Cari managing communications. Helen korschgen notes workers "made no mess." Sara Harmer emphasizes they "left my spaces spotless." Crews power-wash surfaces before painting as standard practice. Jerri M. highlights "Great communication with scheduling and what work was being done" and notes the contractor "always arrived on time." Sam Williams observed they "exercised great care to protect surfaces that were not to be painted." These consistent practices appear across different project types and locations.

-Review Snippet Sources: Google Reviews