Chooz Score Insights
The Boss Shows Up
Owner Richard Busby personally handles estimates and maintains on-site presence throughout projects. The Chooz Score's owner engagement indicators are strong: Richard is mentioned by name in the majority of reviews, and owner responses appear on nearly every piece of feedback. This isn't a company where you sign a contract and never see the owner again.
- Richard walks through projects with customers before, during, and after completion
- Co-owner Cari Ann Busby handles business operations and responds to reviews with genuine, personalized messages
"Richard and his team did an amazing job at painting my living room and hallways. From the time they arrived, they were focused and busy, like machines, did not stop until the job was complete. Busby Finishes has my highest recommendations." - Maximus A., Google Review
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Additional Questions Answered
How does Busby Finishes pricing compare to other painting companies in the area?
Multiple customers who obtained several quotes before hiring report Busby Finishes delivered exceptional value. One homeowner who compared four companies stated Richard's was "the best priced for the amount of work he and his crew did" and worried it might be "too good to be true but it wasn't at all." Another customer described them as "very reasonably priced" while still delivering professional results. The company also offers 0% financing for 12 months and various discounts.
Does owner Richard Busby stay involved throughout Busby Finishes projects?
Richard's hands-on approach appears consistently throughout customer feedback. He personally conducts estimates and maintains presence on job sites. One customer noted "Richard went above and beyond our expectations" during their exterior project. Another mentioned Richard is "a super nice guy" who "answered my questions thoroughly." Multiple reviews specifically name Richard when praising the work quality, indicating his direct involvement rather than delegating to unsupervised crews.
How thorough is cleanup after Busby Finishes completes a painting project?
Customers consistently praise the crew's attention to cleanliness during and after projects. One interior painting customer noted they "kept everything very clean" throughout the job. An exterior stucco customer appreciated the "great clean up" and called the crew "courteous and helpful." Reviews mention the team covers floors, furniture, and windows carefully, returning everything to its original state. One customer stated their 20-year-old home "looks better than when it was new" after the project.
Does Busby Finishes complete projects on schedule and meet deadlines?
Timeliness appears as a consistent strength in customer feedback. One customer reported Busby Finishes "completed the job before the promised start date" with "no bickering just a perfect job." Another noted "they were able to get to my project quickly and completed the work within the given timeline." A Thumbtack reviewer emphasized they "stuck to the quote, and didn't skip steps." The company's scheduling reliability helps customers planning home sales or moves meet their deadlines.
How does Busby Finishes handle stucco repairs common in New Mexico homes?
The company combines painting with stucco repair expertise, particularly valuable for aging Southwestern homes. One customer noted they "even corrected and touched up parts of the walls and window frames that needed stucco repairs" beyond the original painting scope. Another with ivy damage received "stucco repair after removing ivy and paint, a perfect match to the rest of" their home. The team addresses damage, patches affected areas, and matches existing textures before applying paint.
What do customers say about Busby Finishes crew professionalism?
Professionalism emerges as one of the most frequently mentioned qualities. Customers describe the crew as "super professional" with "friendly service." One reviewer stated they were "extremely professional, reliable, and talented" while another noted the "professionalism and attention to detail was top notch." A homeowner shared that "friends and family asking who painted our house" after seeing the results. The crew's respectful demeanor and quality workmanship generate word-of-mouth referrals.
How did Busby Finishes respond to the one negative review about peeling paint?
The single one-star review involved a customer reporting paint peeling after two years. Owner Cari responded professionally, acknowledging the concern and offering to "come out and see the areas" to assess the situation. The response avoided defensiveness and focused on resolution. This approach aligns with the company's stated policy that customers receive attention until "completely satisfied with the work." The isolated complaint contrasts with dozens of positive experiences across multiple platforms.
How Busby Finishes Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Busby Finishes performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects Busby Finishes’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.