Paz Painting
Updated: 10-08-2025
About Paz Painting
When Heath Williams needed kitchen cabinets painted in a bright color with high gloss finish (notoriously difficult), Paz Painting delivered what she called an exceptional job. When Mark Garms needed everything from cabinet refinishing to electrical work to installing a Level 2 car charger, Narciso Paz and his crew handled it all. This flexibility defines the company's seven-year presence in Durham, distinguishing them from contractors who stick rigidly to their lane.
The numbers tell a straightforward story: 4.8 stars across well over 50 Google reviews, 5.0 on Angi with 31 reviews, BBB A+ rating since 2019. But the pattern that emerges reveals something more nuanced. Customers don't just hire Paz Painting for a single room refresh. They return for deck repairs, then cabinet work, then recommend them to family members who book entire interior repaints. This isn't typical contractor behavior where you complete one job and never return a client's call.
What you won't find is aggressive marketing. No fancy website with dramatic before-and-after sliders. No certifications prominently displayed. Just a family-owned operation working steadily out of their Ardsley Drive location, serving Durham, Chapel Hill, Morrisville, and stretching as far as Lake Gaston when customers request it. The crew shows up, protects surfaces without being asked, texts arrival confirmations, and often finishes ahead of schedule. One reviewer noted they stayed late on a Friday specifically so the kitchen would be usable for the weekend.
The approach isn't perfect. Three one-star reviews detail significant issues: windows painted shut, job sites left with razor blades and debris, work spanning weeks longer than expected. Notably, none of these negative reviews received owner responses. The company's responsiveness to positive feedback contrasts sharply with silence on criticism. For prospective clients weighing options, this communication gap matters as much as the overwhelmingly positive experiences documented elsewhere.
Q&A Based On What Customers Are Saying About Paz Painting
Q: Do they actually handle the prep work properly?
Multiple reviewers specifically praised the preparation phase. "Spent time on the prep work and made sure everything was covered" captures Mert Kreiser's experience, while Steve Waterman described the crew as both "fast & meticulous" during exterior staining. The emphasis on protection appears consistent, with one customer noting they "left the place cleaner than they found it" after painting an entire 1600 square foot house.
(Review Snippet Sources: Google Reviews, Angi)
Q: What happens when projects get complex?
The portfolio extends well beyond standard painting. Mark Garms hired them when replacing kitchen countertops, and the Paz team "installed the backsplash, handled necessary electrical changes, put in a new sink with plumbing, and did an amazing job in repainting the cabinets." Madora Davis detailed deck modifications including replaced flooring, new rails, four sets of steps, all completed while hauling away old materials. This versatility appears to be a selling point rather than an exception.
(Review Snippet Sources: Google Reviews)
Q: How do they handle scheduling and communication?
Responsiveness emerges as a consistent theme. Narciso typically provides estimates within 24 hours and maintains communication throughout projects. Several reviews mention "excellent communication from start to finish" and crews arriving on time daily. One customer appreciated that "they worked so well with our timeline and our other contractors" during a large remodeling project. The pattern suggests reliability in both arrival times and project coordination.
(Review Snippet Sources: Google Reviews, Angi)
Q: What about the negative experiences?
The concerning reviews share common threads: inadequate cleanup (razor blades left accessible), windows painted shut requiring later fixes, and extended timelines with crews complaining about needing more workers. Rebecca Stokes detailed a three-week project where crews bounced between rooms without finishing spaces, paint chipped within five months, and pursuing corrections after payment proved difficult. These experiences contrast dramatically with the majority but reveal potential quality control gaps.
(Review Snippet Sources: Google Reviews)
Q: Are they equipped for commercial and HOA work?
The company explicitly targets HOA and property management projects. One neighborhood clubhouse hired them for complete bathroom remodels, with Cynda B. noting "The finished renovations received rave reviews from all of our neighbors!!" Mariah D-M's HOA also used them for exterior work, though that experience ended poorly with siding gaps and painted-shut windows. The commercial capability exists, but consistency appears variable.
(Review Snippet Sources: Yelp, Google Reviews)
Q: What's the actual pricing structure?
Reviews consistently describe pricing as "competitive," "reasonable," and "fairly priced." Multiple customers compared quotes from other contractors and selected Paz for offering quality work at better rates. One mentioned being "only charged for the extra paint, not the extra time in labor" when an additional coat became necessary. The value proposition seems central to their appeal, though no specific pricing information appears publicly.
(Review Snippet Sources: Google Reviews, Angi, Facebook)