The last time we conducted our Chooz Score analysis, Roca's Painters LLC had over 380 Google reviews with a 4.9-star rating. This company earned a Chooz Score of 91.1% and has built a reputation that extends well beyond Google:
"Jose and his team of painters are outstanding. They are excellent painters, are extremely polite and professional, are respectful of our property and our preferences. We can give them nothing but a glowing recommendation without reservation." - Bob V., Google Review
If you're looking for a painting contractor you can call for years to come, this company has built serious loyalty. High marks on the Chooz Score's customer retention indicators: multiple reviewers mention returning for 2nd, 3rd, and even multi-home projects:
"This is the third time we have used Roca's. This time was my daughter's house. Always a pleasure. From the initial estimate to the completion of the project I could not be happier." - Monica L., Google Review
Customers consistently mention the same thing: Roca's crews leave spaces cleaner than they found them. The meticulous prep work comes up repeatedly in reviews:
"They did all the prep work of taking off the light switch & electrical covers instead of painting around them. They took down the blinds so that they could paint the inside of the windows. They even pulled out the Refrigerator and painted the walls behind it so that the space is cohesive!" - Carol S., Google Review
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Get StartedFREE SERVICEOver 650 five-star reviews is a lot to keep clean, and Zarazua hasn't slipped. The last time we conducted our Chooz Score analysis, the company held over 650 Google reviews with a 5.0-star rating, with fresh five-star reviews still landing most weeks. That kind of number is hard to fake and harder to sustain.
The picture holds up wherever you look. Zarazua is 96% recommended on Facebook and carries 4.5 stars on Yelp across over 40 reviews, and it's Accredited with the Better Business Bureau since 2017.
Family-owned and women-owned, with nearly two decades in business and registered in North Carolina as NC Business Entity No. 1056288, Zarazua earned a Chooz Score of 91.6%. The Chooz Score's cross-platform analysis shows steady ratings from one review site to the next, not a single strong platform propping up the rest.
"From start to finish, the experience was exceptional! The owner's kindness, honesty, and genuine care for customers is rare to find these days." - Rachel G., Google Review
Read enough of these reviews and a pattern jumps out. People don't use Zarazua once. They hire them, then call again a year or a decade later.
Reviewers describe coming back for a fourth project across 15 years, for a second whole-home job, for trim and decks after an earlier interior. Floyd Wiseman, Wei You, and Julia Jessop all mention second and third rounds of work, and Sam Rodgers sums the whole thing up in five words, calling Zarazua the go-to for any painting the house needs.
What's telling is how ordinary they make it sound. A re-caulk here, a porch there, another room next spring. That's what loyalty looks like when it's earned slowly.
"This is the 4th time in the past 15 years or so that Zarazua has done some painting for me. This time was to re-caulk and paint the interior and exterior of our screened porch. Juan and his team are awesome." - Viki P., Google Review
Osiris supervising a bedroom-and-exterior job. Alexander managing a full renovation. Erick out doing estimates, Juan Ramon running interiors, Cesar leading an install crew. Read across Zarazua's reviews and the same first names keep surfacing, which is exactly what you'd expect from a company that keeps its crews in-house instead of rotating subcontractors. Customers name them, thank them, and request them by name on the next project.
The Chooz Score's in-house crews component reflects the same thing, with recurring crew names appearing across review after review rather than a churn of unfamiliar faces. It shows in the detail people bother to include. One homeowner credited Alexander and a crew led by Cesar with a whole-home transformation, popcorn ceilings taken down to smooth white, a walk-in shower built into the master suite, and new engineered flooring run through the house.
"Alexander brings creativity and passion as a project manager. He helped us envision what we could do with our project and his implementation team - lead by Cesar - made it a reality with expert craftsmanship and attention to detail. They transformed our popcorn ceilings into smooth white..." - Joseph D., Google Review
With this many happy customers, the rare misses stand out, and they cluster around bigger exterior and staining jobs. A few reviewers felt a large exterior project didn't match the precision Zarazua shows elsewhere, and at least one of those reviews drew only a brief, general reply rather than a real fix. It's a fair thing to raise before you sign. Ask them directly: "For an exterior or staining job my size, which crew and supervisor will run it, what's the prep and product plan, and how does the satisfaction guarantee work if the finish doesn't hold up?"
"Unfortunately that was not our experience, which I why I'm writing this as a cautionary review to make sure future potential clients know they may, or may not, receive a positive set of services." - Michael B., Google Review
96% Recommended (26 Reviews)
What sets Matrix Painting apart starts with a number most contractors can't claim. At the time of our last Chooz Score analysis, the company held a perfect 5.0-star rating across over 130 Google reviews, and it wasn't coasting on old goodwill. New five-star reviews kept landing month after month. Pair that with 100% recommended on Facebook and accreditation with the Better Business Bureau since 2015, and the reputation holds up on every platform we checked. Matrix has been in business since 2008, registered with the North Carolina Secretary of State, and it earned a Chooz Score of 89.6%. That's the kind of cross-platform consistency the Chooz Score is built to catch: the same five-star story, told the same way, in one place after another.
"I called SO MANY COMPANIES for quotes and testimonials... let me save you the work. Hire Matrix!" - Sarah G., Google Review
Five painters. One morning. Each already knowing the job. That's how Kathy Underdown described her first day with Matrix, and it captures something the reviews return to constantly: the same crew coming back each morning, working in sync, with people who specialize. Tom Hurley noticed his crew carried individuals dedicated to prep, drywall patching, trim, and the main painting, the sort of division of labor you only get from a team that works together regularly instead of a rotating cast of subcontractors. Owner Ryan Critoria runs it hands-on, walking each property himself before pricing and staying in touch while the work is underway. The Chooz Score's in-house crews component keys on this exact pattern, the same faces showing up project after project. Read enough of these reviews and you notice how often people simply stop shopping around.
"The same crew came everyday and worked together seamlessly, came in first morning and each of five immediately started on preassigned tasks. They finished the interior walls and baseboards of our entire house in 3 days and did an excellent job. I have found my permanent painting company." - Kathy U., Google Review
Homeowners keep reaching for bigger words than a paint job seems to call for. Best I've ever had. Transforming. Flawless. What earns that reaction is usually the work that happens before the paint. Jeff Newton said it plainly: carpentry expertise is what separates Matrix from other painters. Read the reviews and you see why. Rotten columns, masonite siding, and damaged trim get repaired before a brush comes out, while inside, popcorn ceilings come down and drywall gets made right. The prep is relentless, pressure washing, scraping, sanding, caulking, floors and furniture covered, the site cleaned up at the end of every single day. It holds up on the hard jobs, too. Kim Darroch hired Matrix for a historic home that grew into rescreening a back porch, replacing porch stairs, and building new basement doors, and still called Ryan very knowledgeable about historic homes. None of it reads like a company that just rolls paint.
"They repaired and evened out all the rough edges and casual construction blemishes hidden underneath that popcorn coating... The results were transforming and literally brought our ceiling from the 1970s to the 21st century." - George H., Google Review
100% Recommended (9 Reviews)
The last time we conducted our Chooz Score analysis, this company had over 1,600 Google reviews with a 4.9-star rating. Gonzalez Painters & Contractors Inc. earned a Chooz Score of 89.6% and is one of the most reviewed painting contractors in the Triangle area. With 22 years in business, they've built their reputation through consistent delivery:
"This marks about the 20th year that we've used Gonzalez Painters & Contractors, including a big job to install dry wall for a renovation in 2008. Such a good company to work with." - Chris R., Google Review
If you're a first-time customer who wants guidance, this company delivers on communication. The owner responds to virtually every review with personalized messages, mentioning specific projects and customer names, not copy-paste thank-yous:
"The communication with them made all the difference… the bid meeting, the project kick off walk through and then the final inspection let us work together to make sure everything looked good." - Eric D., Google Review
Crews like Mario, Smith, Carlos, Jeremy, and Luis get called out by name, and that says something about the quality of work. Customers consistently mention attention to finishing touches that exceed expectations:
"They take pride in their work, even went back to one area and touched it up where previous paint had peeled without me asking. Two thumbs up from me!!" - William A., Google Review
The company states they are "licensed and insured" on their website and multiple platforms. One contractor directory was unable to verify an active NC general contractor license during our analysis. North Carolina requires a general contractor license for projects valued at $40,000 or more. Most residential painting projects fall below this threshold, but if your project is substantial, ask them directly: "Can you provide your current NC contractor license number and certificate of insurance?"
This is likely a database or record-keeping issue rather than an actual licensing problem given their 22+ years of operation and BBB accreditation, but verifying credentials before signing any contract is always good practice.
100% Recommended (2 Reviews)
Thirty years in business builds a reputation that can't be faked. The last time we conducted our Chooz Score analysis, Exceptional Painting had over 175 Google reviews with a 4.9-star rating. This company earned a Chooz Score of 87.0% and maintains strong ratings across platforms:
"We've had an interior ceiling repair and another paint job done by Exceptional Painting since we first used them 2 years ago. We wouldn't use anyone else. Mr. Owens has an eye for every detail." - Janet M., Google Review
Owner Leondras Owens personally handles estimates, often showing up the same day a customer calls. The Chooz Score's owner engagement indicators are strong: Leondras is mentioned by name in the majority of reviews and stays directly involved from first contact through final walkthrough:
"Leondras was extremely professional and responsive. He came to my home for an estimate the same day I called him. He takes pride in his work and does an excellent job. I was particularly impressed with how much prep he does to keep your home clean while he's working." - Taylor C., Google Review
Customers consistently mention the same thing: Exceptional Painting crews protect homes as if they were their own. The attention to covering furniture, laying tarps, and cleaning up daily comes through repeatedly in reviews:
"The crew arrived, they carrying in with white painter's clothes and white footies over their shoes. I would recommend Mr. Owens & crew at Exceptional Painting - they did an exceptional job." - Jacqueline N., Yelp Review
100% Recommended (7 Reviews)
Every painter listed on this page has been evaluated using the Chooz multi-step quality process. We combine data analysis with human review to identify companies that consistently deliver strong results for property owners in Carrboro, NC.
The Chooz Score is a 100-point rating built on platform reviews, review quality and engagement, website and digital presence, and business authority and operations. We use the same scoring framework nationwide while evaluating each contractor's performance specifically within Carrboro, NC.