The last time we conducted our Chooz Score analysis, Roca's Painters LLC had over 380 Google reviews with a 4.9-star rating. This company earned a Chooz Score of 91.1% and has built a reputation that extends well beyond Google:
"Jose and his team of painters are outstanding. They are excellent painters, are extremely polite and professional, are respectful of our property and our preferences. We can give them nothing but a glowing recommendation without reservation." - Bob V., Google Review
If you're looking for a painting contractor you can call for years to come, this company has built serious loyalty. High marks on the Chooz Score's customer retention indicators: multiple reviewers mention returning for 2nd, 3rd, and even multi-home projects:
"This is the third time we have used Roca's. This time was my daughter's house. Always a pleasure. From the initial estimate to the completion of the project I could not be happier." - Monica L., Google Review
Customers consistently mention the same thing: Roca's crews leave spaces cleaner than they found them. The meticulous prep work comes up repeatedly in reviews:
"They did all the prep work of taking off the light switch & electrical covers instead of painting around them. They took down the blinds so that they could paint the inside of the windows. They even pulled out the Refrigerator and painted the walls behind it so that the space is cohesive!" - Carol S., Google Review
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Get StartedFREE SERVICEAt the time of our analysis, Zarazua Painting carried a Chooz Score of 91.6%. The company is Latino-owned and women-owned, based in Durham, North Carolina, and serving Chapel Hill, Raleigh, Cary, and other communities across the Triangle. It is accredited with the Better Business Bureau and registered as NC Business Entity No. 1056288. Customers name Juan Zarazua as the owner.
Across its review profiles, the company held over 650 Google reviews with a 5.0-star rating, along with 4.5 stars on Yelp across over 40 reviews and 96% recommended on Facebook across over 25 reviews. A 5.0-star average across more than 650 Google reviews is uncommon at that volume, and the Yelp and Facebook figures sit only slightly below it.
Owner replies sit under nearly every review in our sample, written individually rather than pasted, sometimes signed by the owner. Reviewers describe a consistent structure once a job begins, with a quick estimate, a named project manager, and a site supervisor checking in. Reviewers repeatedly single out a project manager, most often Mariam, who stops by daily to check progress and relay their requests to the crew. We found at least fourteen reviewers describing repeat projects across several years. The few critical reviews we found concern estimate and scheduling follow-through, which we cover below.
"Mariam was my project manager, stopping by every day to check the status of the work, bring supplies to the crew if needed, and conveying my thoughts and visions to the team." - Meaghan K., Google Review
Reviewers describe the owner and estimators talking through color and design options during the estimate, so it helps to arrive with your ideas and questions ready. If crew continuity matters to you, several repeat customers ask for a specific team or project manager by name, and the office accommodates those requests. On scheduling, a few reviews mention an estimate or start date that slipped, and while the owner resolved most, one request went unanswered. Ask them directly: "How do you confirm my estimate and start date, and who follows up if something slips?"
"Said they'd have an estimate to me by the end of the day, and that was 5 days ago." - smallfaucet, Google Review (no owner reply)
96% Recommended (26 Reviews)
At the time we analyzed Matrix Painting Inc., the company held over 130 Google reviews with a 5.0-star rating, along with 100% recommended on Facebook across 9 reviews and 4.0 stars on Yelp across 15 reviews. A 5.0 rating maintained across more than 130 Google reviews is uncommon at that volume, even alongside a lower average on Yelp.
The company earned a Chooz Score of 91.6%. It has operated as a Raleigh painting contractor for more than 18 years, has been Accredited with the Better Business Bureau since 2015, and is registered under NC Business Entity No. 1035005. Owner Ryan Critoria handles the estimates himself, the company covers Raleigh and the wider Triangle including Cary, Apex, Durham, and Chapel Hill, and it backs its work with a two-year satisfaction guarantee.
Across the reviews we analyzed, Matrix comes through as an owner-led operation that takes on a wide range of work. Owner Ryan Critoria is named in dozens of the reviews we read, described as walking each property himself, providing the estimate, and staying involved through the final walkthrough, and several reviewers note that he flagged surface or wall problems earlier bidders had missed. Reviewers repeatedly note that Matrix handles carpentry and wood rot repair alongside the painting, folding prep and structural fixes into the same project. The same crew tends to recur across a job, with reviewers describing specialized roles for prep, drywall, trim, and finish work, consistent with a stable crew rather than rotating labor. Repeat and referral business is a strong theme, and we found at least ten reviewers describing second or third projects or hires that came through a neighbor. The owner replies to most of the reviews we analyzed, and none of them fell below five stars.
"Fair pricing and excellent quality of work combined with carpentry expertise separates Matrix from other painting companies. I would and will use them again the next time our house needs repainting." - Jeff N., Google Review
100% Recommended (9 Reviews)
The last time we conducted our Chooz Score analysis, this company had over 1,600 Google reviews with a 4.9-star rating. Gonzalez Painters & Contractors Inc. earned a Chooz Score of 89.6% and is one of the most reviewed painting contractors in the Triangle area. With 22 years in business, they've built their reputation through consistent delivery:
"This marks about the 20th year that we've used Gonzalez Painters & Contractors, including a big job to install dry wall for a renovation in 2008. Such a good company to work with." - Chris R., Google Review
If you're a first-time customer who wants guidance, this company delivers on communication. The owner responds to virtually every review with personalized messages, mentioning specific projects and customer names, not copy-paste thank-yous:
"The communication with them made all the difference… the bid meeting, the project kick off walk through and then the final inspection let us work together to make sure everything looked good." - Eric D., Google Review
Crews like Mario, Smith, Carlos, Jeremy, and Luis get called out by name, and that says something about the quality of work. Customers consistently mention attention to finishing touches that exceed expectations:
"They take pride in their work, even went back to one area and touched it up where previous paint had peeled without me asking. Two thumbs up from me!!" - William A., Google Review
The company states they are "licensed and insured" on their website and multiple platforms. One contractor directory was unable to verify an active NC general contractor license during our analysis. North Carolina requires a general contractor license for projects valued at $40,000 or more. Most residential painting projects fall below this threshold, but if your project is substantial, ask them directly: "Can you provide your current NC contractor license number and certificate of insurance?"
This is likely a database or record-keeping issue rather than an actual licensing problem given their 22+ years of operation and BBB accreditation, but verifying credentials before signing any contract is always good practice.
100% Recommended (2 Reviews)
Thirty years in business builds a reputation that can't be faked. The last time we conducted our Chooz Score analysis, Exceptional Painting had over 175 Google reviews with a 4.9-star rating. This company earned a Chooz Score of 87.0% and maintains strong ratings across platforms:
"We've had an interior ceiling repair and another paint job done by Exceptional Painting since we first used them 2 years ago. We wouldn't use anyone else. Mr. Owens has an eye for every detail." - Janet M., Google Review
Owner Leondras Owens personally handles estimates, often showing up the same day a customer calls. The Chooz Score's owner engagement indicators are strong: Leondras is mentioned by name in the majority of reviews and stays directly involved from first contact through final walkthrough:
"Leondras was extremely professional and responsive. He came to my home for an estimate the same day I called him. He takes pride in his work and does an excellent job. I was particularly impressed with how much prep he does to keep your home clean while he's working." - Taylor C., Google Review
Customers consistently mention the same thing: Exceptional Painting crews protect homes as if they were their own. The attention to covering furniture, laying tarps, and cleaning up daily comes through repeatedly in reviews:
"The crew arrived, they carrying in with white painter's clothes and white footies over their shoes. I would recommend Mr. Owens & crew at Exceptional Painting - they did an exceptional job." - Jacqueline N., Yelp Review
100% Recommended (7 Reviews)
Every painter listed on this page has been evaluated using the Chooz multi-step quality process. We combine data analysis with human review to identify companies that consistently deliver strong results for property owners in Carrboro, NC.
The Chooz Score is a 100-point rating built on platform reviews, review quality and engagement, website and digital presence, and business authority and operations. We use the same scoring framework nationwide while evaluating each contractor's performance specifically within Carrboro, NC.
