CertaPro Painters of Syracuse, NY
About CertaPro Painters of Syracuse
Serving the Greater Syracuse area for over eleven years, CertaPro Painters of Syracuse understands the unique challenges Central New York properties face. Harsh winters and humid summers test exterior finishes, while older homes throughout Onondaga County require careful preparation and quality materials. This locally owned and operated franchise, led by owner Tom Cooney, has built a strong reputation across the region through consistent workmanship and clear communication.
The company specializes in residential and commercial painting, with particular expertise in interior transformations, exterior whole-house projects, cabinet refinishing, deck staining, and pressure washing. Their EPA RRP Lead-Safe Certified team includes experienced professionals like production manager Lorne, estimator Alex, and crew leaders Javier Rodriguez and Jack. Projects range from single-room refreshes to complex commercial renovations requiring after-hours scheduling.
CertaPro Painters of Syracuse is fully insured and serves Baldwinsville, Clay, Liverpool, Cicero, Fayetteville, Manlius, Camillus, and surrounding communities. The company offers a two-year limited warranty on most residential projects and provides free estimates both online and in-person.
Updated: 01-09-2026
Q&A Based On What Customers Are Saying About CertaPro Painters of Syracuse
Q: Do CertaPro Painters of Syracuse crews pay attention to detail like reviews suggest?
Attention to detail appears consistently across reviews. Customer Stacey describes Steven as "so thorough" with work that was "absolutely stunning." Russell notes his 40-year-old home received the "best painting job" it had ever seen, including downspouts painted to blend with chosen colors. Alan praises Ashley's precision, calling her "the best 'cut in' person I've ever met, all free hand, no tape."
-Review Snippet Sources: Google Reviews
Q: How does CertaPro Painters of Syracuse handle daily cleanup during projects?
Cleanup practices receive consistent praise. Sheila describes Javier's team cleanup as "amazing." Multiple reviewers note crews leave spaces looking better than before work began. One customer mentioned the crew was "extremely professional" and "never left a mess." The pattern shows painters protecting furniture with plastic sheeting, using drop cloths on floors, and vacuuming daily before leaving the property.
-Review Snippet Sources: Google Reviews
Q: Does CertaPro Painters of Syracuse keep customers informed throughout projects?
Communication emerges as a consistent strength. Steven reportedly "kept me updated everyday" according to Stacey's review. Randi mentions the team "communicated well" throughout her project. Production manager Lorne receives particular praise for his "attention to detail and enjoyable demeanor" during project oversight. Reviews frequently note daily progress updates and responsiveness to questions.
-Review Snippet Sources: Google Reviews
Q: What do customers say about CertaPro Painters of Syracuse pricing compared to competitors?
Customers frequently describe pricing as competitive. Randi's review mentions receiving a "20% promotional discount" that made the project more affordable. Multiple reviewers note the company was "reasonably priced" compared to other quotes received. One satisfied customer even asked the crew "did you charge us enough?" after seeing the quality of completed work, suggesting strong perceived value.
-Review Snippet Sources: Google Reviews
Q: How does CertaPro Painters of Syracuse handle challenging weather conditions?
Weather flexibility appears throughout reviews. One customer notes CertaPro "scheduled the work on the best possible two days weather wise and got it done." Several reviews mention crews working around Syracuse's unpredictable weather, including weekend availability to complete projects before rain. The team communicates weather delays proactively rather than rushing through unfavorable conditions.
-Review Snippet Sources: Google Reviews
Q: Has CertaPro Painters of Syracuse addressed negative reviews or customer complaints?
A small number of negative reviews exist among the 126 Google reviews. One customer reported a project that "failed to complete" with "months of going back and forth." Another mentioned "missed spots" and "overspray" issues with a specific crew. A third described challenges with metallic paint requiring callbacks before eventual resolution. These serious complaints appear to lack visible owner responses on the review platforms.
-Review Snippet Sources: Google Reviews
Q: Does CertaPro Painters of Syracuse use in-house crews or subcontractors?
Reviews indicate a mixed model with both employed crews and subcontractor teams. Sheila specifically mentions "Javier's team, Mayan Painters" as handling her project, suggesting subcontractor relationships. However, other reviews reference consistent crew members like Jack, Chris, and Ashley appearing on multiple projects. Quality appears consistent across both arrangements based on the predominantly positive review pattern.
-Review Snippet Sources: Google Reviews
Q: Does CertaPro Painters of Syracuse work well around pets and family schedules?
Reviews indicate strong accommodation of household routines. One customer notes the crew was "respectful" working around their pets. Another mentions painters who were "kind, respectful, and professional" with family members present throughout the project. The company states they care about customer routines and will plan work to avoid disrupting activities like baby naptimes when requested.
-Review Snippet Sources: Google Reviews, Company Website
Updated: 01-09-2026