Chooz Score Insights
Familiar Faces, Consistent Results
Crews like Joel, Josh, Brad, Jasmyn, and Lily get called out by name across review after review, and that's not a coincidence. Paint Works runs with dedicated in-house teams where every full-time crew member has been with the company at least five years. The Chooz Score's in-house crews component shows consistency: the same names appear across projects spanning months and years:
- Joel, Josh, Brad, Jasmyn, Marc, Lily, Venica, Rozel, and Carlos each appear across different reviews, suggesting clients work with a specialized team rather than rotating anonymous painters
- Multiple customers request specific crew members by name for return projects, and reviewer Snap describes working with Marc's team "for many years on many projects"
"Lily and team were AWESOME and diligent throughout project. A meticulous paint job with attention to detail. A special thanks to Venica for her coordinations of project from start to finish." - F C., Google Review
The Reviews Speak for Themselves
The last time we conducted our Chooz Score analysis, Paint Works New York had over 100 Google reviews with a 5.0-star rating. This company earned a Chooz Score of 85.3%. Reviews span multiple platforms with strong ratings across the board:
- 4.7 stars on Yelp with over 60 reviews, plus 5.0 stars on Angi with over 100 reviews
- With nearly two decades in business serving Manhattan and Brooklyn, Paint Works is a Lead Safe Certified Firm and member of the Painting and Decorating Contractors of America (PDCA)
- NYC Home Improvement Contractor License No. 2093229-DCA on file with the NYC Department of Consumer and Worker Protection
"Of the dozens of quotes I received, Ricky and his team were by far the most professional, knowledgeable, and efficient. They did an amazing job on the project, prepared the area carefully, and left everything spotless." - Sana N., Google Review
Careful Work, Beautiful Results
Projects consistently come back transformed, whether it's a pre-war apartment restoration, a cabinet refinishing job, or precision plaster repair. The Chooz Score's review authenticity indicators are strong: reviewers mention specific project details, crew members by name, and realistic timelines:
- Cabinet refinishing in a dedicated Brooklyn workshop produces factory-smooth finishes that customers describe as magazine-worthy, with one reviewer saying her two-decade-old kitchen could now be "featured in Architectural Digest"
- Plaster and drywall repairs are a standout specialty, with multiple reviewers noting walls that look like "nothing ever happened" after extensive damage restoration
"Marc and his team were highly recommended from our mold inspector for a drywall repair project, and the experience exceeded our expectations from start to finish. Communication was clear and prompt, and the finished result was flawless." - Christine H., Google Review
Worked with this company?
All verified feedback is published, positive or not. Identity and project verified before publication. Direct submissions are unpaid; invited customers may receive a disclosed $50 thank-you that never depends on their answers.
Additional Questions Answered
What do customers say about how Paint Works New York handles pre-war apartment projects with co-op board requirements?
Customers describe a company that treats co-op coordination as a standard part of the workflow rather than an afterthought. Alexandra noted that Marc's team provided everything needed and were super punctual and respectful when navigating strict co-op rules. Ria Gazdar shared a similar experience, praising how the team worked with our co-op board to get approval without requiring constant follow-up from the client. Ryan Boyd, a first-time buyer in Brooklyn Heights, found the team perfectly adhered to all our co-op board's and super's requirements throughout a floor and wall restoration.
How do project managers at Paint Works keep remote or busy clients informed during a job?
Several reviewers highlight the company's communication model for clients who cannot be on-site daily. Angelique Andrae, living out of state, described how Joel took videos and sent them to me to explain any additional work and even arranged a FaceTime final walkthrough. Michael Pennock, who hired the company for a client's apartment, similarly noted that Joel kept me updated on his work by sending my videos showing each area he worked on. Jacqueline Van Lang, moving from out of state, praised Marc for coordinating directly with her realtor so she did not need to be present.
What is the team's reputation for surface preparation and plaster repair work?
Paint Works appears to build its project workflow around thorough prep before any paint is applied. Becky L. described a large hallway and staircase plaster restoration, noting the team redid crumbling plaster in huge and winding hallway and staircase, and it looks perfect. Paula Maouyo praised the wall and doorframe repair craftsmanship, writing that you really cannot tell there were gaping holes in our walls just last week. Christine Hua called her drywall repair flawless, observing that the damaged area looked as though nothing had ever happened.
How do reviewers describe the kitchen cabinet refinishing results?
Cabinet projects represent one of the company's most frequently praised specialties. Alexandra wrote that Carlos did a spectacular job repairing and repainting all the cabinets in a pre-war kitchen, declaring the result could be featured in Architectural Digest. Christopher McNerney returned years later for kitchen cabinets and called the final product excellent, noting the painters were kind and skilled even while accommodating children running around. Steven R had his Upper West Side pre-war kitchen cabinets resurfaced and described the apartment afterward as like a brand new place.
What patterns emerge about named crew members and their roles?
A recurring detail across reviews is how frequently customers name specific team members and their contributions. Joel appears as both a painter and communicator, praised by Kate Ferreira, Sabrina Kagan, and J W for detail-oriented work. Josh oversees larger projects and was highlighted by Becky L. for managing a multi-week job and by Joseph Schechner for patient guidance with a first-time homebuyer. Brad handles estimates and client relations, with Katie Birkel calling the coordination seamless and Emily Brand noting his thoroughness in quoting. Jasmyn is described by Alexandra as extremely well organized and meticulous.
How does the company handle the overall client experience from estimate to final invoice?
Reviewers consistently describe a structured process that begins with a detailed in-person estimate and ends with a transparent invoice. Angelique Andrae praised the experience from the very start when Marc came to give me the estimate down to the final billing. Katie Birkel noted that from the estimator, to the ability to quickly schedule and coordinate with other contractors coming in, the entire process was streamlined. Snap, a repeat client over many years, captured the loyalty factor by stating they would not want to do them with any other paint and paper contractor.
Is Paint Works New York a licensed and insured contractor, and what is the status of its business entity?
The company operates under a New York City DCWP Home Improvement Contractor license that is currently active with an expiration date in 2027. The corporate entity, Paint Works NYC Inc., is registered as a Domestic Business Corporation with the New York Department of State in active standing. The website identifies the company as licensed and insured on multiple pages, and the About Us page displays EPA Lead-Safe Firm Certification and PCA/PDCA affiliation badges.
-Verification Sources: NYC DCWP License Portal, NY Department of State Division of Corporations, paintworksny.com/about-us/