Question 1

Q: What do customers say about how Paint Works New York handles pre-war apartment projects with co-op board requirements?

Accepted Answer

Customers describe a company that treats co-op coordination as a standard part of the workflow rather than an afterthought. Alexandra noted that Marc's team provided everything needed and were super punctual and respectful when navigating strict co-op rules. Ria Gazdar shared a similar experience, praising how the team worked with our co-op board to get approval without requiring constant follow-up from the client. Ryan Boyd, a first-time buyer in Brooklyn Heights, found the team perfectly adhered to all our co-op board's and super's requirements throughout a floor and wall restoration.

Question 2

Q: How do project managers at Paint Works keep remote or busy clients informed during a job?

Accepted Answer

Several reviewers highlight the company's communication model for clients who cannot be on-site daily. Angelique Andrae, living out of state, described how Joel took videos and sent them to me to explain any additional work and even arranged a FaceTime final walkthrough. Michael Pennock, who hired the company for a client's apartment, similarly noted that Joel kept me updated on his work by sending my videos showing each area he worked on . Jacqueline Van Lang, moving from out of state, praised Marc for coordinating directly with her realtor so she did not need to be present.

Question 3

Q: What is the team's reputation for surface preparation and plaster repair work?

Accepted Answer

Paint Works appears to build its project workflow around thorough prep before any paint is applied. Becky L. described a large hallway and staircase plaster restoration, noting the team redid crumbling plaster in huge and winding hallway and staircase, and it looks perfect . Paula Maouyo praised the wall and doorframe repair craftsmanship, writing that you really cannot tell there were gaping holes in our walls just last week . Christine Hua called her drywall repair flawless , observing that the damaged area looked as though nothing had ever happened.

Question 4

Q: How do reviewers describe the kitchen cabinet refinishing results?

Accepted Answer

Cabinet projects represent one of the company's most frequently praised specialties. Alexandra wrote that Carlos did a spectacular job repairing and repainting all the cabinets in a pre-war kitchen, declaring the result could be featured in Architectural Digest . Christopher McNerney returned years later for kitchen cabinets and called the final product excellent, noting the painters were kind and skilled even while accommodating children running around. Steven R had his Upper West Side pre-war kitchen cabinets resurfaced and described the apartment afterward as like a brand new place .

Question 5

Q: What patterns emerge about named crew members and their roles?

Accepted Answer

A recurring detail across reviews is how frequently customers name specific team members and their contributions. Joel appears as both a painter and communicator, praised by Kate Ferreira, Sabrina Kagan, and J W for detail-oriented work. Josh oversees larger projects and was highlighted by Becky L. for managing a multi-week job and by Joseph Schechner for patient guidance with a first-time homebuyer. Brad handles estimates and client relations, with Katie Birkel calling the coordination seamless and Emily Brand noting his thoroughness in quoting. Jasmyn is described by Alexandra as extremely well organized and meticulous .

Question 6

Q: How does the company handle the overall client experience from estimate to final invoice?

Accepted Answer

Reviewers consistently describe a structured process that begins with a detailed in-person estimate and ends with a transparent invoice. Angelique Andrae praised the experience from the very start when Marc came to give me the estimate down to the final billing . Katie Birkel noted that from the estimator, to the ability to quickly schedule and coordinate with other contractors coming in , the entire process was streamlined. Snap, a repeat client over many years, captured the loyalty factor by stating they would not want to do them with any other paint and paper contractor .

Question 7

Q: Is Paint Works New York a licensed and insured contractor, and what is the status of its business entity?

Accepted Answer

The company operates under a New York City DCWP Home Improvement Contractor license that is currently active with an expiration date in 2027. The corporate entity, Paint Works NYC Inc., is registered as a Domestic Business Corporation with the New York Department of State in active standing. The website identifies the company as licensed and insured on multiple pages, and the About Us page displays EPA Lead-Safe Firm Certification and PCA/PDCA affiliation badges.

Question 8

How Paint Works New York Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Paint Works New York performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects Paint Works New York’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 9

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 10

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

Paint Works New York

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About Paint Works New York

Q&A Based On What Customers Are Saying About Paint Works New York