Question 1

Q: Why do Empire Painting Services customers consistently highlight surface preparation as the defining characteristic of their projects?

Accepted Answer

Rob Wengert's prep-first approach surfaces independently across multiple unrelated customers. Kevin Neff documents a painter who "spends more time prepping than painting" and fixed 60 nail pops in one stairwell and bathroom before touching a brush. Carolyn Bradford describes Rob taking time to sand down textured stenciling wall to wall before applying paint. Todd Laffer confirms the crew "hand scraped the entire house and collected the old paint to prevent lead contamination." These are not marketing claims — they are specific details from separate customers describing the same underlying philosophy.

Question 2

Q: What makes Empire Painting Services cabinet refinishing results stand out in customer reviews?

Accepted Answer

Amy Allen, returning for a second project after a previous interior job, calls her cabinet results "perfect" and notes "we love the way the grain still shows through our paint," adding the only regret was not having it done sooner. Michael Maglente reports his kitchen "looks better than new." Rob oversees cabinet projects with the same prep-intensive approach applied to wall surfaces, including careful material selection to achieve specific finish characteristics. Customers consistently describe results that meet or exceed the quality of new cabinet replacement.

Question 3

Q: How does Empire Painting Services keep customers informed throughout a project?

Accepted Answer

Communication is documented at every stage. Sam De Ycaza describes receiving "clear quotes, offered great insights" alongside diligent scheduling coordination before work began. Both Samuel Herberg and Kyle independently mention a detailed estimate that included photos showing exactly what would be painted and what was excluded. Alex Rubenstein notes the crew "gave progress updates every day." Barbara Lombardo confirms the team "kept us informed when the plan or schedule changed." Multiple customers describe Rob as prompt with calls, emails, and texts — including after project completion during final walkthroughs.

Question 4

Q: What is the story behind Empire Painting Services using hand brushing rather than spray application?

Accepted Answer

Keith Wolfe identifies this as a deliberate choice his family made when selecting a painter. He notes "one of the reasons we chose Empire was due to the fact that everything is done by hand brushing rather than spraying and the quality of work and attention to detail shows," adding that neighbors independently commented on the results after the project was complete. Hand brushing requires more time per project but produces cleaner edge definition and eliminates overspray concerns on adjacent surfaces. No other reviews describe spray application being used.

Question 5

Q: How do Empire Painting Services customers describe pricing and value relative to other contractors they considered?

Accepted Answer

Reviews reflect a consistent pattern: transparent pricing over lowest price. Todd Laffer acknowledges "while they were not the cheapest they were upfront and honest about cost from the beginning." JoAnna Cockram describes pricing as "very competitive" while Cassandra Maxam confirms "the price he quoted was what he paid. There were no surprises." The estimate process includes itemized detail with photos documenting exactly what is and is not included. Beth Eckert calls Empire "reasonably priced" while noting she had never received better service from a home improvement contractor.

Question 6

Q: Which Empire Painting Services crew members do customers mention by name across reviews?

Accepted Answer

The same names appear independently across unrelated customer accounts — a strong indicator of consistent crew assignments. Joe is praised by Barbara McConnell for doing "a wonderful job on the house," described by Dorcas Mahon as "incredible" and punctual, and cited by Erin Skaradek as "clean, neat, and meticulous." Project manager Adam is mentioned by Sam De Ycaza and Shelley Wlodarczyk for on-site leadership. Bob, Ross, Jim, Lou, Mike, and Brian each appear by name in separate reviews. The recurrence of the same names across different customers and project types suggests W2 employees with regular assignments rather than rotating subcontractors.

Question 7

Q: Does Empire Painting Services have any documented customer complaints or negative feedback?

Accepted Answer

No negative reviews appear in the publicly available record. Where customers raise concerns mid-project, Rob addresses them before completion. Kyle notes that Rob "inspected the house multiple times throughout the project and gave us an opportunity to share any concerns and any minor issues were immediately remedied." The pattern suggests concerns are resolved during projects rather than escalating to formal complaints. Customers who report mid-project adjustments consistently describe the outcome as fully satisfactory.

Question 8

Q: Is Empire Painting Services licensed and registered in New York State?

Accepted Answer

New York State does not require a painting contractor license at the state level for residential work. Onondaga County and the City of Syracuse are not among the New York jurisdictions requiring municipal home improvement contractor licenses (those requirements apply only to New York City, Nassau, Suffolk, Westchester, Putnam, Rockland, and Buffalo). Empire Painting Services is therefore fully compliant without a state contractor license. The company is registered as Empire Painting Services, LLC, a Domestic Limited Liability Company in New York State, DOS ID 4536289, filed 02/28/2014, status Active. The company is fully insured , as stated on the company website and Nextdoor profile.

Question 9

How Empire Painting Services, LLC Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Empire Painting Services, LLC performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects Empire Painting Services, LLC’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 10

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 11

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

Empire Painting Services, LLC

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About Empire Painting Services

Q&A Based On What Customers Are Saying About Empire Painting Services