Question 1

Q: Why do customers describe Fairmount Painting as a long-term relationship rather than a one-time service?

Accepted Answer

Multiple reviews reveal multi-decade customer relationships. Sara Snow mentions Nick has been her "painter for over 25 years" while Debby notes working with Fairmount for "years and years." Many customers from the company's first year in 2010 still return for projects, with some now scheduling their second exterior repaint after a decade of durability from the original work.

Question 2

Q: How does Fairmount Painting handle cabinet refinishing projects?

Accepted Answer

Karal Stern's kitchen and mudroom cabinet project drew particular praise, with the finished result so impressive that "everyone thinks they're brand new" cabinets rather than refinished originals. The transformation completely changed the look of the space. Blair Haas and L P also reported successful cabinet projects, with crews carefully protecting surrounding surfaces and delivering smooth, professional finishes.

Question 3

Q: Can Fairmount Painting handle historic Cleveland Heights and Shaker Heights homes?

Accepted Answer

The company has extensive experience with century-old properties. Collin Martin's project involved "28 original wood windows" that were "85 years old," each carefully prepped and painted along with a gothic arch front door staining. Carolyn VanDyke's 100+ year old home required six weeks of meticulous exterior work including rotted deck board replacement and window sash cord repairs.

Question 4

Q: Does Fairmount Painting go beyond basic painting to address underlying issues?

Accepted Answer

delo mook described the crew discovering and addressing house problems proactively, rating the overall experience "15 out of 10." Multiple reviews mention crews identifying water damage, rotted wood, and other issues during preparation, then making repairs before painting rather than simply covering problems. Patti Gebhardt and Blair Haas both noted repair work completed alongside their painting projects.

Question 5

Q: Do Fairmount Painting crews leave work areas clean during and after projects?

Accepted Answer

Cleanup practices appear consistently across reviews. Grant Bisher mentioned the crew going "above and beyond" with site maintenance during a multi-week exterior project. Dorothy Sehy praised how the team handled prep work in her hall, leaving spaces ready for immediate use. Customers note daily cleanup routines and careful protection of furniture, floors, and landscaping throughout projects.

Question 6

Q: Does Fairmount Painting owner Nick Cianciola stay involved throughout projects?

Accepted Answer

Nick personally handles every estimate and maintains communication from start to finish. Laura Hoeksema and Alicia Macklin both mentioned Nick helping with color selection during consultations. His personalized responses to every review often reference specific neighborhoods and project details, demonstrating hands-on involvement rather than delegating customer relationships to office staff.

Question 7

Q: How do Fairmount Painting crews handle complex multi-week exterior projects?

Accepted Answer

Large exterior projects receive dedicated attention. Carolyn VanDyke's "6+ weeks" restoration included coordinating with the homeowner on timing and weather considerations. Michael Louwers noted his Solon exterior was completed efficiently despite the scope. Crews maintain consistent communication throughout extended projects, providing updates and addressing concerns as work progresses across multiple phases.

Question 8

How Fairmount Painting Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Whaley's Painting and More performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects Whaley's Painting and More’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 9

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 10

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

Fairmount Painting

About Fairmount Painting

Q&A Based On What Customers Are Saying About Fairmount Painting