Chooz Score Insights
Once You Use Them, You Don't Switch
If you're looking for a painter you can call for years to come, this company has built serious loyalty. High marks on the Chooz Score's customer retention indicators: multiple reviewers mention returning for their fourth, fifth, or even more projects:
- Kathleen S. describes this as her "fourth or fifth project with Hisway"
- Multiple customers mention using them for "all interior and exterior projects" over many years
"This is our fourth time working with them, on both interior and exterior projects. It's always a pleasure to work with Bud Zegel and his colleagues." - Elizabeth R., Google Review
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Additional Questions Answered
How does Hisway Painting protect property during painting projects?
Reviews consistently mention exceptional protection measures. Bryce Hitchcock notes they "even cleaned surfaces and floors" after completion. Therese White describes painters as "meticulous with the painting and clean up." Multiple customers mention furniture protection and no paint splatter. Marion Kraft's review states they "give great attention to detail" and "do great clean-up." Several reviews describe properties left cleaner than when they started, suggesting cleanup goes beyond basic tidiness to thorough restoration of spaces.
Does Hisway Painting complete projects faster than other contractors?
Multiple customers report unexpectedly quick completion. Rich Courshon's home finished in two days. Becky Hammond's large corporate office completed across just two weekends, with the crew going "out of their way" to meet that compressed schedule. The Art & Science review notes the team added extra painters to finish before hurricane remnants arrived. Speed appears built into workflow rather than rushed execution, with reviews consistently mentioning quality alongside quick turnaround without any complaints about corners being cut.
Are Hisway Painting's prices reasonable compared to other Middle Tennessee contractors?
Multiple reviews mention fair or reasonable pricing. Mike Cate felt pricing was "fair and reasonable." Media Yawn describes the price as "reasonable" with "great quality work." Leigh Anne de Melo notes "the price was reasonable, and the quality was excellent." Sean Overbeeke received a "fair quote" with any overages explained in advance. The pricing pattern suggests mid-range positioning rather than budget or premium, with value emphasized through quality and service rather than lowest bid.
Why do customers mention Edgar so frequently in Hisway Painting reviews?
Edgar appears in at least eight reviews as lead painter, consistently praised for attention to detail and consultation approach. Marion Kraft describes him as "very professional" while noting he "kept me informed throughout the process." Frank B mentions Edgar confirmed colors and consulted on what needed painting. Customers highlight his careful surface work and willingness to ensure satisfaction before completion. His name surfaces across interior projects, exterior work, door staining, and plantation shutter spray painting spanning multiple years of reviews.
What makes Hisway Painting's communication different from other contractors?
Reviews emphasize proactive updates rather than customers chasing information. Rich Courshon highlights "excellent" communication. June Patterson praises owner Bud as "super responsive and friendly." Marion Kraft describes Edgar keeping her informed throughout. Multiple reviews mention crews showing up when expected without the usual contractor delays. The communication extends beyond project managers to lead painters who consult on colors and confirm scope before proceeding, creating multiple touchpoints rather than single-point-of-contact bottlenecks.
Does Hisway Painting handle both residential and commercial projects well?
The company serves both markets with equal attention. Becky Hammond's corporate office project received the same communication and care as residential work. Contractor Ray Heath used them for a challenging senior living facility interior repaint, praising their quality as "far and away in the top 1%" among competitors. Residential projects range from single rooms to complete home exteriors. The consistent review quality across project types suggests systems and training that translate regardless of commercial or residential setting.
How does Hisway Painting handle the anxiety customers feel about bringing workers into their homes?
The company addresses this through screening and full-time employment rather than subcontractors. Owner Bud Zegel has stated publicly they won't send anyone into customer homes they wouldn't let paint their own daughter's bedroom. Reviews mention professional, courteous behavior from crews. Amanda DeSantis, a first-time painting customer, notes the company is "very first home owner friendly" with great communication explaining the process. Multiple reviews describe painters as friendly, conversational, yet maintaining professional boundaries throughout projects.
What do repeat customers say about using Hisway Painting multiple times?
Kathleen Sims hired them for her fourth or fifth project, praising Caleb and his crew for "outstanding" communication and expertise. Amy Wagley used them "a few times in the past" with "excellent" work every time. Nancy Reece used them "several times" and remained "very pleased" each instance. Bethany Rich hired them for "multiple projects" describing results as beautiful. The repeat customer pattern suggests consistency across different crews, project types, and timelines rather than one-off excellent performance.
How Hisway Painting Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Hisway Painting performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects Hisway Painting’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.