Our Chooz Score evaluates 44 factors across reviews, digital presence, and business credentials. Here's what stands out for McLain's Painting
Owner Charles McLain and project coordinator Matt Hall have built McLain's Painting through consistent operational practices since 1999. Levi sends detailed estimates within 24 hours of site visits, Matt coordinates daily scheduling confirmations with morning texts, crew leaders like Jason communicate project timelines before starting work each day. Customers repeatedly mention painters covering floors with multiple protection layers, detailed trim work around moldings, and final walkthroughs where Jason identifies touch-ups before clients notice.
When Henry Brennan needed his deck stained, Jason helped select the stain, explained the procedure, and showed up on time daily. Two months later, Brennan scheduled fence staining and living room painting based on that trust. Gloria Austin hired the carpentry crew for bathroom updates, then immediately called back when her hot water heater failed and asbestos flooring needed replacement.
Projects range from single door painting to complete exterior transformations requiring carpentry repairs. The fully insured team handles water damage remediation, asbestos flooring replacement, and historic home restorations. Customers mention Madeline's arrival time texts and mirror cleaning during walkthroughs, Jason's practice of applying extra coats when coverage isn't perfect, and the carpentry crew's precise door fitting. Operating from Bailey Farms Drive, McLain's serves Knoxville, Farragut, Powell, Karns, Maryville, Loudon, and Oak Ridge with full-time professional painters rather than subcontractors.
Updated: 04-06-2026
Susan Hutchinson noted "no mess was left behind." Shelby Trusley praised "a very neat workspace with no spills or drips." Cathy Petty mentioned painters "covering floors with four layers of protection." Sundae Caudle stated the team was "very tidy everyday which was important to me as I have two dogs." The carpentry crew receives similar praise for conscientious workspace management.
-Review Snippet Sources: Google Reviews
Matt Hall serves as project coordinator sending scheduling updates and progress information. Brian Cole praised how "Matt communicated every detail of the scheduling in a prompt and precise manner." Madeline sends arrival time texts. The pattern includes morning confirmation texts, daily progress photos, and crew leaders explaining procedures before starting. Levi provides detailed estimates within 24 hours of site visits.
-Review Snippet Sources: Google Reviews, Yelp
The company operates separate painting and carpentry crews. Katherine Faller hired the carpentry team for wood rot repair including "old rotten wood on siding and front porch steps." Gloria Austin's water heater failure involved Donny, Taylor, Joshua, and Rodney replacing asbestos flooring, baseboards, and doors. Sundae Caudle used the carpentry team for deck board replacement, then scheduled them for staining.
-Review Snippet Sources: Google Reviews
The website states they "stand behind our work with a written warranty" though specific terms aren't public. Review patterns show post-completion accountability with crew leaders returning to address concerns. Nancy Alvanas stating "This is the third time we have used McLains in the past 7 years" indicates trust built through successful projects and follow-up service.
-Review Snippet Sources: Company Website, Google Reviews
Punctuality receives consistent mention. Henry Brennan stated Jason "showed up on time and explained exactly how he was going about the job." Sundae Caudle noted the team was "punctual everyday." Tessa Terwilliger praised the crew as "On time, efficient and so nice and accommodating." The morning confirmation text system provides advance notice of arrivals.
-Review Snippet Sources: Google Reviews
Updated: 04-07-2026