McLain's Painting
About McLain's Painting
Owner Charles McLain and project coordinator Matt Hall have built McLain's Painting to over 700 Google reviews with a 4.9-star rating through consistent operational practices. Levi sends detailed estimates within 24 hours of site visits, Matt coordinates daily scheduling confirmations with morning texts, crew leaders like Jason communicate project timelines before starting work each day. Customers repeatedly mention painters covering floors with multiple protection layers, detailed trim work around moldings, and final walkthroughs where Jason identifies touch-ups before clients notice.
When Henry Brennan needed his deck stained, Jason helped select the stain, explained the procedure, and showed up on time daily. Two months later, Brennan scheduled fence staining and living room painting based on that trust. Gloria Austin hired the carpentry crew for bathroom updates, then immediately called back when her hot water heater failed and asbestos flooring needed replacement.
Projects range from single door painting to complete exterior transformations requiring carpentry repairs. The fully insured team handles water damage remediation, asbestos flooring replacement, and historic home restorations. Customers mention Madeline's arrival time texts and mirror cleaning during walkthroughs, Jason's practice of applying extra coats when coverage isn't perfect, and the carpentry crew's precise door fitting. Operating from Bailey Farms Drive since 1999, McLain's serves Knoxville, Farragut, Powell, Karns, Maryville, Loudon, and Oak Ridge with full-time professional painters.
Updated: 11-15-2025
Q&A Based On What Customers Are Saying About McLain's Painting
Q: How did McLain's Painting handle the deck staining complaints from Andy R. and Tracie S.?
Both customers left 1-star reviews about a 300-square-foot deck project. Andy R. (February 2024) cited lack of supervision and timeline delays. Tracie S. (September 2025) reported quality issues and unpainted areas. McLain's responded to the BBB complaint acknowledging product and wind challenges, offered a $500 discount from the $2,200 bill, and attempted resolution meetings without reaching agreement. These represent the only 1-star ratings across all platforms.
-Review Snippet Sources: Angi Reviews, BBB, Yelp
Q: Why do customers specifically mention crew leader Jason at McLain's Painting?
Jason appears in dozens of reviews managing communication and quality control. Katherine Faller noted he "kept us informed on work progress" and "started when he said he would." Henry Brennan mentioned Jason "helped us with the color choice of the stain and explained everything." Multiple customers praise his practice of staying late to meet completion dates and addressing discovered issues without change orders.
-Review Snippet Sources: Google Reviews
Q: What makes McLain's Painting's cleanup and workspace practices different?
Susan Hutchinson noted "no mess was left behind." Shelby Trusley praised "a very neat workspace with no spills or drips." Cathy Petty mentioned painters "covering floors with four layers of protection." Sundae Caudle stated the team was "very tidy everyday which was important to me as I have two dogs." The carpentry crew receives similar praise for conscientious workspace management.
-Review Snippet Sources: Google Reviews
Q: How does McLain's Painting handle scheduling and communication with customers?
Matt Hall serves as project coordinator sending scheduling updates and progress information. Brian Cole praised how "Matt communicated every detail of the scheduling in a prompt and precise manner." Madeline sends arrival time texts. The pattern includes morning confirmation texts, daily progress photos, and crew leaders explaining procedures before starting. Levi provides detailed estimates within 24 hours of site visits.
-Review Snippet Sources: Google Reviews, Yelp
Q: Does McLain's Painting handle carpentry work beyond painting?
The company operates separate painting and carpentry crews. Katherine Faller hired the carpentry team for wood rot repair including "old rotten wood on siding and front porch steps." Gloria Austin's water heater failure involved Donny, Taylor, Joshua, and Rodney replacing asbestos flooring, baseboards, and doors. Sundae Caudle used the carpentry team for deck board replacement, then scheduled them for staining.
-Review Snippet Sources: Google Reviews
Q: What's McLain's Painting's approach to warranty and follow-up service?
The website states they "stand behind our work with a written warranty" though specific terms aren't public. Review patterns show post-completion accountability with crew leaders returning to address concerns. Nancy Alvanas stating "This is the third time we have used McLains in the past 7 years" indicates trust built through successful projects and follow-up service.
-Review Snippet Sources: Company Website, Google Reviews
Q: Are their crews reliable about showing up on time?
Punctuality receives consistent mention. Henry Brennan stated Jason "showed up on time and explained exactly how he was going about the job." Sundae Caudle noted the team was "punctual everyday." Tessa Terwilliger praised the crew as "On time, efficient and so nice and accommodating." The morning confirmation text system provides advance notice of arrivals.
-Review Snippet Sources: Google Reviews
Q: Do they offer specialized services beyond standard interior and exterior painting?
McLain's handles cabinet painting, deck and fence staining, pressure washing, drywall repair, door painting, wallpaper removal, popcorn ceiling removal, and water damage repair. Gloria Austin's project included vent fan and ceiling fan installation. The carpentry services extend to siding repairs, fascia and soffit work, asbestos flooring replacement, and custom trim installation across residential and commercial properties.
-Review Snippet Sources: Google Reviews, Company Website
Updated: 11-15-2025