McLain's Painting
Chooz Score Insights
Crews You Can Trust
Customers consistently mention the same thing: they're not just hiring a company, they're hiring named teams with reputations of their own. The Chooz Score's in-house crews component shows consistency, with the same crew names appearing across multiple reviews. McLain's operates with branded crews like "Marble City Magic" led by Jason Kelley, and the "K-Town Kraftsmen" carpentry team led by Donny:
- Crew members like Jason, Braden, Miguel, Madeline, Joe, and Shanna are mentioned by name across dozens of reviews
- Customers request specific crews for return projects, building long-term working relationships
"The Marble City Magic crew led by Jason Kelley did an awesome job. Jaxon, Braden, Nelson and Mohammed were efficient, great workers, very polite, professional and cleaned up after themselves." - Vanessa P., Google Review
Years of Consistent Results
The last time we conducted our Chooz Score analysis, McLain's Painting had over 740 Google reviews with a 4.9-star rating. This company earned a Chooz Score of 91.3%. With over 26 years in business, they've built deep roots in the Knoxville area:
- A+ rating with the Better Business Bureau and EPA RRP certified
- The last time we conducted our Chooz Score analysis, reviews spanned multiple platforms including 4.9 stars on Angi with over 230 reviews
"This is the third time we have used McLains in the past 7 years. They always do an excellent job." - Nancy A., Google Review
Customers Keep Coming Back
Multiple reviewers mention returning for second, third, and even fourth projects. High marks on the Chooz Score's customer retention indicators, with repeat customers describing McLain's as their "go-to" for everything from interior painting to deck staining to carpentry repairs:
- Reviewers like Cathy Petty, Kimberly Anne Sims, Gloria Austin, and Myron Casada describe using McLain's multiple times over the years
- Customers frequently mention planning future projects before the current one is even complete
"We used McLain's 10 years ago to paint our upstairs and were very happy with the results. When we needed painting done again, we called them right away." - Kimberly Anne S., Google Review
Questions to Ask McLain's Painting
Deck staining expectations and process
One detailed negative review raised concerns about deck staining method expectations versus what was delivered. The company provided a thorough response explaining their process and noted the customer signed off on completion, but the dispute remained unresolved. If deck staining is your project, ask directly: "Can you walk me through exactly how you'll apply the stain and what the finished result will look like?"
"They contracted in writing to spray the deck floor for uniformity! Nothing but a 3 inch hand brush was used!" - Tracie J., Yelp Review
Find out more about how we McLain's Painting
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All verified feedback is published, positive or not. Identity and project verified before publication. Direct submissions are unpaid; invited customers may receive a disclosed $50 thank-you that never depends on their answers.
Additional Questions Answered
What makes McLain's Painting's cleanup and workspace practices different?
Susan Hutchinson noted "no mess was left behind." Shelby Trusley praised "a very neat workspace with no spills or drips." Cathy Petty mentioned painters "covering floors with four layers of protection." Sundae Caudle stated the team was "very tidy everyday which was important to me as I have two dogs." The carpentry crew receives similar praise for conscientious workspace management.
How does McLain's Painting handle scheduling and communication with customers?
Matt Hall serves as project coordinator sending scheduling updates and progress information. Brian Cole praised how "Matt communicated every detail of the scheduling in a prompt and precise manner." Madeline sends arrival time texts. The pattern includes morning confirmation texts, daily progress photos, and crew leaders explaining procedures before starting. Levi provides detailed estimates within 24 hours of site visits.
Does McLain's Painting handle carpentry work beyond painting?
The company operates separate painting and carpentry crews. Katherine Faller hired the carpentry team for wood rot repair including "old rotten wood on siding and front porch steps." Gloria Austin's water heater failure involved Donny, Taylor, Joshua, and Rodney replacing asbestos flooring, baseboards, and doors. Sundae Caudle used the carpentry team for deck board replacement, then scheduled them for staining.
What's McLain's Painting's approach to warranty and follow-up service?
The website states they "stand behind our work with a written warranty" though specific terms aren't public. Review patterns show post-completion accountability with crew leaders returning to address concerns. Nancy Alvanas stating "This is the third time we have used McLains in the past 7 years" indicates trust built through successful projects and follow-up service.
Are their crews reliable about showing up on time?
Punctuality receives consistent mention. Henry Brennan stated Jason "showed up on time and explained exactly how he was going about the job." Sundae Caudle noted the team was "punctual everyday." Tessa Terwilliger praised the crew as "On time, efficient and so nice and accommodating." The morning confirmation text system provides advance notice of arrivals.
How McLain's Painting Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how McLain's Painting performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects McLain's Painting’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.