Customers consistently mention the same thing: they're not just hiring a company, they're hiring named teams with reputations of their own. The Chooz Score's in-house crews component shows consistency, with the same crew names appearing across multiple reviews. McLain's operates with branded crews like "Marble City Magic" led by Jason Kelley, and the "K-Town Kraftsmen" carpentry team led by Donny:
"The Marble City Magic crew led by Jason Kelley did an awesome job. Jaxon, Braden, Nelson and Mohammed were efficient, great workers, very polite, professional and cleaned up after themselves." - Vanessa P., Google Review
The last time we conducted our Chooz Score analysis, McLain's Painting had over 740 Google reviews with a 4.9-star rating. This company earned a Chooz Score of 91.3%. With over 26 years in business, they've built deep roots in the Knoxville area:
"This is the third time we have used McLains in the past 7 years. They always do an excellent job." - Nancy A., Google Review
Multiple reviewers mention returning for second, third, and even fourth projects. High marks on the Chooz Score's customer retention indicators, with repeat customers describing McLain's as their "go-to" for everything from interior painting to deck staining to carpentry repairs:
"We used McLain's 10 years ago to paint our upstairs and were very happy with the results. When we needed painting done again, we called them right away." - Kimberly Anne S., Google Review
One detailed negative review raised concerns about deck staining method expectations versus what was delivered. The company provided a thorough response explaining their process and noted the customer signed off on completion, but the dispute remained unresolved. If deck staining is your project, ask directly: "Can you walk me through exactly how you'll apply the stain and what the finished result will look like?"
"They contracted in writing to spray the deck floor for uniformity! Nothing but a 3 inch hand brush was used!" - Tracie J., Yelp Review
100% Recommended (12 Reviews)
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Get StartedFREE SERVICEWhat stands out most in the reviews is how often customers return for second and third projects. High marks on the Chooz Score's customer retention indicators show multiple repeat customers who keep calling Darrick and his team:
"This is our second time contracting Whaleys Painting and More for painting and other projects. We are very pleased with the service, pricing and quality of their work. Their communication with us during the project was excellent. We have them scheduled for a third project soon." - Linzie Q., Google Review
Owner Darrick responds to every single review and customers consistently praise communication throughout their projects. The Chooz Score's review response quality component reflects this hands-on approach:
"Great communication, finished in a timely manner and followed up to ensure we were satisfied after the job was complete. Highly recommend!" - Crystal M., Google Review
The last time we conducted our Chooz Score analysis, Whaley's Painting and More had over 50 Google reviews with a 4.9-star rating and earned a Chooz Score of 90.2%. This family-owned business has built a strong reputation serving the Smoky Mountain region:
"Whaley's is a family owned and operated company that takes pride in their work, does their work in a timely fashion and does not leave until you are satisfied. I highly recommend them." - Bill R., Google Review
The last time we conducted our Chooz Score analysis, George Hamby Painting had over 125 Google reviews with a 4.9-star rating. This company earned a Chooz Score of 90.1%, the highest in their local market. With nearly two decades in business, they've established a strong cross-platform reputation:
"One of the best decisions I've made since moving here. Amazing what a high-quality, top-notch paint job can do for a home." - MP M., Google Review
Every owner response emphasizes "Thank you for supporting a Local Family Business." This isn't just marketing, it's how George and his daughter Lauren operate. The Chooz Score's owner engagement indicators are strong: the owner is personally mentioned in reviews and actively responds to every piece of feedback:
"George and Lauren are great to work with, understanding, knowledgeable, flexible, and accommodating. The final paint job was professionally executed, incredibly timely, and looks great." - Melody F., Google Review
When issues arise, this company demonstrates real accountability. One customer had a problem with their porch paint, and George "contacted several other businesses to find a solution" and redid the work at no cost. The Chooz Score's negative review resolution component reflects how professionally concerns are addressed:
"A problem arose and I contacted them. They found a solution and redone my porch at no cost to me. Thanks George for being a stand up guy. Your company is the only one I will ever use for my painting needs." - Dion K., Google Review
100% Recommended (12 Reviews)
Over 210 Google reviews with a perfect 5.0-star rating don't happen by accident. The last time we conducted our Chooz Score analysis, That 1 Painter Knoxville had earned a Chooz Score of 89.7% with consistent ratings across platforms:
"They came with a whole team of amazing painters who got the job done in a day and a half. The quality and professionalism were on point from start to finish." - Adrian T., Yelp Review
What sets them apart is how the team keeps customers informed at every step. The Chooz Score's review response quality component shows nearly every review receives a personalized response from ownership:
"Communication with Lucas was excellent. He kept me up to date on every aspect of the job and decisions." - Kat S., Google Review
Crews like Lucas, Nick, Antonio, Oswaldo, Valerie, Marvin, and Eliza get called out by name across dozens of reviews. The Chooz Score's in-house crews component shows consistency: the same team members appear across multiple customer experiences:
"Lucas and his team were first class. Professional, neat, prompt. Oswaldo, Valerie, Marvin, and Eliza were fantastic. I am thrilled with the outcome." - Mark S., Google Review
One reviewer experienced issues on a complex exterior project involving specialty surfaces. While the painting crew received praise, the reviewer noted challenges with supervision on more technical aspects. If your project involves specialty materials or surfaces beyond standard painting, ask directly: "Who will supervise my project, and how do you handle non-standard surfaces like brick or specialty coatings?"
"Painters are good, but NO supervision." - Trish A., Yelp Review (no owner reply)
Over 1,500 Google reviews with a 5.0-star rating is the kind of track record that takes years to build and requires consistent execution on every single job. The last time we conducted our Chooz Score analysis, Jake's Affordable Painting had earned a Chooz Score of 89.4%, with cross-platform ratings that tell the same story everywhere you look:
"We had a rough time with another painting company before finding Jake's Affordable Painting, and wow what a difference. Jake and his crew were awesome from start to finish. They actually showed up on time, kept us updated, and the quality of the work was way better than what we expected. Wish we'd gone with them first!" - Ron S., Google Review
Customers consistently mention the same thing: Jake Kormish and his wife Jennifer don't manage from a distance - they show up. The Chooz Score's owner engagement indicators are strong: Jake and Jennifer are mentioned by name in the overwhelming majority of reviews, and their personal presence shapes the experience on every project:
"From an estimate to job completed was about 24 hours. They pay attention to detail. Jennifer ran the job and is a very nice lady. I will call them back in the spring." - Michael H., Google Review
Several reviewers specifically called out the sheer efficiency of Jake's crew - and the details back it up. An eight-person team arriving at 6:30 in the morning and wrapping up most of a home by lunch isn't a fluke, it's how they operate. The speed is real, and so is the quality:
"I called in the morning, got an estimate in the afternoon and they were cleaning up by noon the next day!! Excellent work from skillful painters with great attention to detail. My only regret is not hiring them sooner!!" - Meredith R., Google Review
100% Recommended (8 Reviews)
Every painter listed on this page has been evaluated using the Chooz multi-step quality process. We combine data analysis with human review to identify companies that consistently deliver strong results for property owners in Knoxville, TN.
The Chooz Score is a 100-point rating built on platform reviews, review quality and engagement, website and digital presence, and business authority and operations. We use the same scoring framework nationwide while evaluating each contractor's performance specifically within Knoxville, TN.