Customers consistently mention the same thing: they're not just hiring a company, they're hiring named teams with reputations of their own. The Chooz Score's in-house crews component shows consistency, with the same crew names appearing across multiple reviews. McLain's operates with branded crews like "Marble City Magic" led by Jason Kelley, and the "K-Town Kraftsmen" carpentry team led by Donny:
"The Marble City Magic crew led by Jason Kelley did an awesome job. Jaxon, Braden, Nelson and Mohammed were efficient, great workers, very polite, professional and cleaned up after themselves." - Vanessa P., Google Review
The last time we conducted our Chooz Score analysis, McLain's Painting had over 740 Google reviews with a 4.9-star rating. This company earned a Chooz Score of 91.3%. With over 26 years in business, they've built deep roots in the Knoxville area:
"This is the third time we have used McLains in the past 7 years. They always do an excellent job." - Nancy A., Google Review
Multiple reviewers mention returning for second, third, and even fourth projects. High marks on the Chooz Score's customer retention indicators, with repeat customers describing McLain's as their "go-to" for everything from interior painting to deck staining to carpentry repairs:
"We used McLain's 10 years ago to paint our upstairs and were very happy with the results. When we needed painting done again, we called them right away." - Kimberly Anne S., Google Review
One detailed negative review raised concerns about deck staining method expectations versus what was delivered. The company provided a thorough response explaining their process and noted the customer signed off on completion, but the dispute remained unresolved. If deck staining is your project, ask directly: "Can you walk me through exactly how you'll apply the stain and what the finished result will look like?"
"They contracted in writing to spray the deck floor for uniformity! Nothing but a 3 inch hand brush was used!" - Tracie J., Yelp Review
100% Recommended (12 Reviews)
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Get StartedFREE SERVICEThe last time we conducted our Chooz Score analysis, George Hamby Painting had over 125 Google reviews with a 4.9-star rating. This company earned a Chooz Score of 90.1%, the highest in their local market. With nearly two decades in business, they've established a strong cross-platform reputation:
"One of the best decisions I've made since moving here. Amazing what a high-quality, top-notch paint job can do for a home." - MP M., Google Review
Every owner response emphasizes "Thank you for supporting a Local Family Business." This isn't just marketing, it's how George and his daughter Lauren operate. The Chooz Score's owner engagement indicators are strong: the owner is personally mentioned in reviews and actively responds to every piece of feedback:
"George and Lauren are great to work with, understanding, knowledgeable, flexible, and accommodating. The final paint job was professionally executed, incredibly timely, and looks great." - Melody F., Google Review
When issues arise, this company demonstrates real accountability. One customer had a problem with their porch paint, and George "contacted several other businesses to find a solution" and redid the work at no cost. The Chooz Score's negative review resolution component reflects how professionally concerns are addressed:
"A problem arose and I contacted them. They found a solution and redone my porch at no cost to me. Thanks George for being a stand up guy. Your company is the only one I will ever use for my painting needs." - Dion K., Google Review
100% Recommended (12 Reviews)
Over 210 Google reviews with a perfect 5.0-star rating don't happen by accident. The last time we conducted our Chooz Score analysis, That 1 Painter Knoxville had earned a Chooz Score of 89.7% with consistent ratings across platforms:
"They came with a whole team of amazing painters who got the job done in a day and a half. The quality and professionalism were on point from start to finish." - Adrian T., Yelp Review
What sets them apart is how the team keeps customers informed at every step. The Chooz Score's review response quality component shows nearly every review receives a personalized response from ownership:
"Communication with Lucas was excellent. He kept me up to date on every aspect of the job and decisions." - Kat S., Google Review
Crews like Lucas, Nick, Antonio, Oswaldo, Valerie, Marvin, and Eliza get called out by name across dozens of reviews. The Chooz Score's in-house crews component shows consistency: the same team members appear across multiple customer experiences:
"Lucas and his team were first class. Professional, neat, prompt. Oswaldo, Valerie, Marvin, and Eliza were fantastic. I am thrilled with the outcome." - Mark S., Google Review
One reviewer experienced issues on a complex exterior project involving specialty surfaces. While the painting crew received praise, the reviewer noted challenges with supervision on more technical aspects. If your project involves specialty materials or surfaces beyond standard painting, ask directly: "Who will supervise my project, and how do you handle non-standard surfaces like brick or specialty coatings?"
"Painters are good, but NO supervision." - Trish A., Yelp Review (no owner reply)
Owner Cheyenne Pilgrim personally handles estimates, oversees every job, and maintains direct communication throughout projects. The Chooz Score's owner engagement indicators are strong: Cheyenne is mentioned by name in the majority of reviews:
"From the estimate to final walk through Pilgrim has been amazing! Cheyenne called to make sure everything was fine with the house 30 days after we went through a severe weather incident. They take their warranty serious." - Christine T., Google Review
Nearly three decades in business builds something you can't fake. The last time we conducted our Chooz Score analysis, Pilgrim Painting had over 150 Google reviews with a 4.9-star rating and earned a Chooz Score of 87.2%:
"I got five different quotes. While Pilgrim wasn't the cheapest option, I firmly believe you get
what you pay for. They finished before Cheyenne had told me they were estimated to finish." - Kelsey N., Google Review
Customers consistently mention attention to detail that goes beyond standard painting. Crew members like Umberto are praised for being pickier about quality than the customers themselves:
"Umberto, the crew chief, was pickier than me about the quality of the job. Several things looked OK to me but Umberto was not satisfied so he put another coat of stain on." - Mitchell O., Google Review
100% Recommended (25 Reviews)
Customers consistently mention the same thing: once they find Randy the Painter, they stop looking. The Chooz Score's customer retention indicators are strong, with multiple reviewers describing them as their "only" or "go-to" contractor for all painting needs:
"We've used Randy the Painter two times ourselves, and recommended him multiple times. We are extremely happy with the work done both times for us." - Neil C., BBB Review
The last time we conducted our Chooz Score analysis, Randy the Painter & Crew had over 100 Google reviews with a 4.9-star rating. This company earned a Chooz Score of 83.2%. With 45 years in business, they've built a reputation that spans decades and multiple platforms:
"If you have any interior or exterior painting projects, there is only one company/crew to call: RANDY THE PAINTER! Professional, on time, quality work, and affordable prices all describe this awesome company." - Linda S., BBB Review
Owner Randy and his son Chase are personally mentioned in the majority of reviews. The Chooz Score's owner engagement indicators show consistent hands-on involvement, with Chase often leading the crew on-site and Randy handling estimates:
"Randy the Painter, Chase and their guys are the only contractor we will ever call to paint for us. They are professional, early to work, meticulous and diligent." - Nita P., Google Review
While this company has earned strong loyalty from repeat customers, the Chooz Score's review response component shows they don't currently respond to online reviews. One reviewer reported an issue involving their property that didn't receive a public response. If something goes wrong, ask them directly: "What's your process for handling concerns after a project is complete, and how can I reach you if I need follow-up?"
"Came onto my property and not only cut my plants down without asking at all, they also threw trash into my trash can. You weren't even working on my house." - Amberlynn C., Google Review (no owner reply)
96% Recommended (48 Reviews)
Every painter listed on this page has been evaluated using the Chooz multi-step quality process. We combine data analysis with human review to identify companies that consistently deliver strong results for property owners in Alcoa, TN.
The Chooz Score is a 100-point rating built on platform reviews, review quality and engagement, website and digital presence, and business authority and operations. We use the same scoring framework nationwide while evaluating each contractor's performance specifically within Alcoa, TN.