Pilgrim Painting
About Pilgrim Painting
Since 1995, Cheyenne Pilgrim has built a distinguished painting operation in the Knoxville area with over 150 Google reviews and a 4.9-star rating. The home improvement licensed and fully bonded and insured company specializes in residential and commercial projects, from cabinet refinishing to complete exterior transformations. Customers consistently mention crew members arriving early rather than on time, working extended days (7am to 7:30pm when needed), and maintaining exceptional cleanliness throughout projects.
What distinguishes Pilgrim Painting is the level of involvement from owner Cheyenne Pilgrim himself. He handles every estimate personally, conducts final walkthroughs, and remains present on job sites to address questions. Project manager Hunter coordinates scheduling and customer communication, while crew chief Umberto ensures quality standards that sometimes exceed customer expectations. Reviews frequently note crews vacuuming floors throughout the day, protecting surfaces with multiple layers, and discovering additional needed repairs without requesting change orders.
The company serves Knoxville, Dandridge, and surrounding areas with a team that customers describe as respectful, efficient, and genuinely pleasant to work with. Multiple reviews mention the crew's positive attitudes from start to finish, their willingness to accommodate schedule changes mid-project, and Cheyenne's practice of staying late to meet promised completion dates. With fair pricing that reflects skilled labor and quality materials, Pilgrim Painting has earned an A+ BBB rating and recognition as a dependable choice for property owners seeking professional results backed by three decades of experience.
Updated: 10-25-2025
Q&A Based On What Customers Are Saying About Pilgrim Painting
Q: Why do so many reviews specifically mention crew chief Umberto at Pilgrim Painting?
Customers highlight Umberto's exceptional quality standards. Mitchell Olszewski noted that several areas "looked OK to me but Umberto was not satisfied so he put another coat of stain on." Multiple reviews describe him as the crew leader who ensures thorough prep work, proper coverage, and attention to trim details. His pickiness about quality translates to superior finished results.
-Review Snippet Sources: Google Reviews
Q: Does Pilgrim Painting actually show up early like the reviews claim?
Yes, punctuality is a consistent pattern. Reviews specifically state the crew "showed up early not just on time" and customers mention never having to wait. Jason King noted his mother's deck crew "worked from 7 a.m. and stayed to 7:30 each day" for four consecutive days. Cheyenne's practice of meeting promised timelines, even staying late when needed, reinforces their reliability.
-Review Snippet Sources: Google Reviews, Facebook Reviews
Q: How does Pilgrim Painting handle cleanliness during projects?
Exceptional cleanliness appears in nearly every review. Michael Isom described crews as "so clean it was impressive" and noted they "cleaned as they went, including vacuuming the floors regularly throughout the day." Victoria Haverbusch mentioned "no damage to our in-place flooring (including carpet)" and Linda Harper praised their cleanup from project debris. Multiple customers note furniture protection with multiple layers of covering.
-Review Snippet Sources: Google Reviews
Q: Is Pilgrim Painting really worth the higher price compared to competitors?
Customers consistently state they're not the cheapest option but deliver superior value. Linda Harper wrote "Not the cheapest...but, top shelf performance!" while Andrea Prudhomme noted "They aren't the cheap option, but they deliver stunning results - even better than I was hoping for." Jason King summarized it: "The work is not cheap, but you get what you pay for!" The quality, reliability, and attention to detail justify the pricing according to multiple customers.
-Review Snippet Sources: Google Reviews
Q: How did Pilgrim Painting handle the negative review from HW about the living room work?
The single detailed negative review (1-star from HW in 2023) concerned popcorn ceiling issues and unsatisfactory living room completion. Cheyenne responded professionally, offering to fix problems and sending crew members to apply caulking and paint. When the customer remained unsatisfied, he communicated clearly that he'd done what he could. This demonstrates accountability and willingness to attempt resolution, even when unable to fully satisfy the complaint.
-Review Snippet Sources: Google Reviews
Q: Does Cheyenne Pilgrim really stay involved throughout the entire project at Pilgrim Painting?
Yes, Cheyenne's personal involvement distinguishes the company. He conducts all estimates himself, performs final walkthroughs, and remains on job sites. Linda Webb mentioned "He has been here everyday making sure I am getting what I wanted." Kelsey Nelson praised his practice of "calling me to update me on everything throughout the process." Rebecca Williams noted his creative problem-solving during her cabinet project, ensuring her vision was realized.
-Review Snippet Sources: Google Reviews
Q: What makes Pilgrim Painting different when handling discovered issues?
The crew addresses problems beyond the original scope without change orders. Eric Liemohn noted "Cheyenne discovered additional important tasks, beyond painting, which really needed accomplishing for the improvement of our house." Liz Adams mentioned they "even fixed one of our loose rails without saying a word to us." This proactive approach to discovered repairs demonstrates genuine care for the property rather than just completing contracted work.
-Review Snippet Sources: Google Reviews
Q: Does their cabinet refinishing really deliver the dramatic transformations customers describe?
Rebecca Williams' detailed review of her cabinet refinishing project describes exceptional results. She praised their "hard work necessary to make sure the kitchen will look beautiful for years - from prepping my home to hand-sanding multiple times to ensure a smooth finish." The transformation of "very-cherry cabinets to a beautiful cream finish" demonstrates their capability with complex refinishing projects. Multiple customers mention impeccable communication throughout cabinet projects.
-Review Snippet Sources: Google Reviews
Updated: 10-25-2025