Chooz Score Insights
Hands-On Leadership
Owner Leonel Ortiz personally handles estimates, oversees projects, and responds to virtually every review with specific details about the work completed. The Chooz Score's owner engagement indicators are strong: Mr. Ortiz is mentioned by name in the majority of reviews, and customers consistently describe working directly with him from first call to final walkthrough:
- Customers thank "Mr. Ortiz" and "Leo" by name, describing hands-on involvement throughout projects
- Owner responses to reviews reference specific project details and customer names, not copy-paste thank-yous
"Leonel surpassed all my expectations - he is quick to respond, shows up on time, and gets the job done in a timely manner. He runs his business with a heart for helping others." - Aaron and Rebecca C., Google Review
Find out more about how we L&D Painting And Remodeling
Worked with this company?
All verified feedback is published, positive or not. Identity and project verified before publication. Direct submissions are unpaid; invited customers may receive a disclosed $50 thank-you that never depends on their answers.
Additional Questions Answered
How quickly does L&D Painting And Remodeling respond to estimate requests?
Speed appears throughout customer feedback. Zachary Radford received a "quick quote within a few hours" for chimney wood rot repair, with the project finishing in just two days. Brian Tucker describes a same-day response for his large exterior project. Dave James experienced the fastest turnaround when emergency brick work was completed in under an hour.
What wood rot and structural repair work does L&D Painting And Remodeling perform?
Wood rot repair surfaces frequently in project descriptions. Zachary Radford hired the company after discovering "chimney wood rot" during a home inspection. The team replaced damaged sections before applying espresso-colored paint. Aaron and Rebecca Castro mention "fascia replacement" and gutter work completed alongside their bathroom renovation. Brian Tucker's 3,009 square foot exterior included wood repairs before painting.
How does L&D Painting And Remodeling handle kitchen cabinet refinishing projects?
Debra Crymes provides detailed documentation of her cabinet project. She reports the company "completed the job in five days as promised" and describes results where "our cabinets look amazing." Her review includes four before-and-after photos showing the transformation. The timeline precision and photo evidence demonstrate consistent execution on detailed cabinet work.
Does owner Leonel Ortiz stay involved in L&D Painting And Remodeling projects?
Customers reference Mr. Ortiz directly throughout reviews. Aaron and Rebecca Castro describe working with him across "fascia replacement, gutters, bathroom vanity" and plumbing fixes. Serenity Hamilton thanks "Mr. Ortiz" for rescuing her kitchen remodel. The pattern reveals hands-on ownership with Ortiz personally overseeing estimates through final completion rather than delegating management.
What services beyond painting does L&D Painting And Remodeling provide?
The company's scope extends well past traditional painting. Aaron and Rebecca Castro list completed work including "faucets, ceiling fans, and a new toilet" alongside their renovation. Sara Hardin hired them for faucet replacement. Jim Loden's review covers toilet installation. This versatility allows customers to consolidate multiple home improvement needs with one contractor.
Has L&D Painting And Remodeling successfully completed projects other contractors failed?
Serenity Hamilton hired L&D after another contractor abandoned her kitchen remodel. She describes how the company "came in to redo a job that another contractor did all wrong and failed to complete." The kitchen "turned out beautifully." This rescue work demonstrates problem-solving capability and willingness to correct others' mistakes.
How does L&D Painting And Remodeling perform on large exterior painting projects?
Brian Tucker hired the company for his 3,009 square foot home exterior and describes execution as "amazing" with "detailed" work using "premium products." His review includes four photos and video documenting the project scope. Christopher Dejarnette praises trim and baseboard work as "excellent." Large-scale projects receive the same attention as smaller jobs.
Does L&D Painting And Remodeling respond to customer reviews?
Owner engagement stands out across platforms. Of 30 reviews in the evaluation period, 29 received personalized replies thanking customers by name and referencing specific project details. Responses demonstrate genuine engagement rather than template replies, with Leonel Ortiz expressing gratitude for "trust my professional job" and welcoming future projects.
How L&D Painting And Remodeling Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how L&D Painting And Remodeling performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects L&D Painting And Remodeling’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.