Chooz Score Insights
Customers Keep Coming Back
Multiple reviewers confirm they have returned to Platinum Painting for second, third, and even fourth projects. High marks on the Chooz Score's customer retention indicators show this company builds relationships, not just paint jobs:
- Bic describes this as "the 4th time I've used Platinum Painting for major paint jobs"
- Linda Bounds confirms this is her "third time" using their services
- Customers like Joey Gauger, Cheryl Hare, and Kaitlyn Diaz all document repeat projects with the company
"Giving a shout out to the sales rep Vince/Jorge and paint foreman Jose for a job well done! This is the 4th time I've used Platinum Painting for major paint jobs and will continue to use them in the future." - Bic, Google Review
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Additional Questions Answered
How does Platinum Painting of Arlington handle the estimate-to-start timeline for homeowners on a deadline?
Speed is a recurring theme in customer feedback. One homeowner recalled that a sales consultant came out, provided a quote within minutes, and started the job the next day. Another described receiving a same-day afternoon visit after calling that morning. The typical exterior project wraps in two to three days once the crew arrives, though the company generally schedules work about two weeks after the estimate is approved.
What do customers say about the crew members who handle Arlington-area projects?
Named team members appear frequently in feedback. Vince, Daniel, Jorge, Cesar, and Julio each receive individual praise for communication, attention to detail, and clean work habits. One repeat customer specifically credited Vince and Jorge as sales representatives and Jose as paint foreman across four separate projects, returning each time because of consistent quality.
Does Platinum Painting of Arlington handle wood repairs alongside exterior painting?
Wood repair is regularly completed as part of exterior projects. Customers describe the team replacing and repairing rotted boards, loose fascia, and damaged siding sections before painting. One homeowner on a two-story home noted the crew handled all wood section replacements as part of the exterior scope without requiring a separate contractor.
What painting products does the Arlington team use, and can homeowners request a different brand?
The company works with Sherwin-Williams products as its standard, using Cashmere Interior Acrylic Latex for indoor surfaces and SuperPaint Exterior Acrylic for outdoor work. The website confirms that homeowners who prefer a different store or brand can request it, and the crew will accommodate. A color consultant is also available to walk through options using the Sherwin-Williams Paint Color Visualizer tool.
How does Platinum Painting of Arlington protect furniture and living spaces during interior projects?
The team follows a structured process that starts with removing drapery and furniture from each room, followed by caulking, sanding, and priming. Once painting is complete, the crew handles all cleanup including sweeping, vacuuming, disposing of materials, and repositioning furniture. Homeowners are asked only to secure pets and remove personal valuables before work begins.
What community involvement does Platinum Painting of Arlington maintain in the DFW area?
The company partners with SunShine Spaces and Wounded Warriors and donates to local police departments. The website highlights a commitment to giving back as a core value. On Nextdoor, the business maintains a strong community presence with neighbors actively recommending the company in local forums and tagging the Arlington website in conversations about reliable painters.
How can homeowners verify the business credentials behind Platinum Painting of Arlington?
The company operates as KJMP Inc, a Texas corporation. The Better Business Bureau has maintained an A+ accreditation for the business since 2009. Texas does not require a state-level painting contractor license, so no license number applies. The company is fully insured and backs all work with a $25,000 Satisfaction Guarantee that is prominently displayed on the website.
-Verification Sources: BBB, TX Secretary of State, TX TDLR