Platinum Painting of Arlington
About Platinum Painting of Arlington
Karl and Marjorie Pickens have built a business with over 200 five-star Google reviews and a perfect 5.0-star rating through consistent practices and quality residential painting. Project manager Vince personally overseeing job sites daily, the four women in their Customer Care Department answering every call with scheduling precision, crew leads like Ivan and Julio texting progress updates and addressing discovered repairs without delays. Reviews mention painters covering floors and furniture meticulously, detailed trim work around windows and doors, and final walkthroughs where estimators point out even minor imperfections before customers notice them.
When Cheryl needed her Arlington home repainted years after her first project, Vince not only remembered her previous house but recalled specific details about the work completed. This level of personal attention defines how the husband-and-wife team operates their company. From single-room refreshes to complete interior and exterior transformations across the DFW Metroplex, the approach remains consistent.
Projects range from cabinet refinishing and door painting to whole-house exteriors requiring wood rot repairs and gutter work. Customers mention the "IdeaGuys" estimators helping with color selection, written estimates that match final invoices, and crews who leave properties "cleaner than when they started." The fully insured team, A+ BBB rated since 2009, has completed over 10,000 homes throughout Arlington, Dallas, Fort Worth, Plano, and surrounding communities since 2008.
Updated: 11-24-2025
Q&A Based On What Customers Are Saying About Platinum Painting of Arlington
Q: Why do so many reviews mention Vince by name when discussing Platinum Painting of Arlington?
Project manager Vince appears in over 35 reviews because he personally manages projects from estimate through completion. Customers describe him as "professional, responsive, and thorough" with Rose noting he was "onsite every day" during her 10-day project. Cheryl Hare mentioned Vince "remembered our prior prior house" from years earlier, demonstrating the personal attention that distinguishes the company.
-Review Snippet Sources: Google Reviews
Q: Does Platinum Painting of Arlington actually show up on time like reviews claim?
Punctuality appears in nearly every review. Stephanie S. stated the crew was "always on time" while Eric Gollihar noted "they showed up when they said they would, every single day." The Customer Care Department sends confirmation calls before appointments, and crews maintain consistent arrival windows throughout multi-day projects. Frederick Owens described the entire experience as "professional and punctual from start to finish."
-Review Snippet Sources: Google Reviews
Q: How does Platinum Painting of Arlington handle repairs discovered during painting projects?
When crews discover issues like wood rot, water damage, or deteriorating trim, they address problems during the same visit rather than requiring separate appointments. Jim Valenti mentioned they handled "rotten wood replacement" alongside his exterior painting. Rdlark1 noted the team completed "water damage repair" professionally. Augie Gardino praised how they "replaced damaged boards" before painting his exterior trim and gutters.
-Review Snippet Sources: Google Reviews
Q: What do customers say about Platinum Painting of Arlington's cleanup process?
Cleanup receives consistent praise across reviews. Greg Babin stated the crew left his home "cleaner than when they arrived" while multiple reviewers mention painters covering all furniture, floors, and fixtures before starting work. Kay Palmer noted they "protected everything meticulously" and Sally Robinson described the final result as "spotless." The company philosophy treats cleanup as part of the service, not an afterthought.
-Review Snippet Sources: Google Reviews
Q: Does Platinum Painting of Arlington help with color selection?
The company offers dedicated color consultation services through their "IdeaGuys" estimators. Frederick Owens specifically praised how they "helped narrow down color choices" for his project. Sheila Lee mentioned Vince "painted samples directly on the siding" so she could visualize options in actual lighting conditions. The team also provides access to Sherwin-Williams Paint Color Visualizer tools for customers wanting to experiment digitally.
-Review Snippet Sources: Google Reviews
Q: How did Platinum Painting of Arlington respond to the negative Facebook review about deleted reviews?
The single negative review (September 2025) alleged the company deletes negative feedback. Owner response clarified that "we do not have the ability to delete reviews" on third-party platforms and offered direct contact to resolve concerns. The response remained professional rather than defensive. With over 280 reviews across platforms maintaining near-perfect ratings, the pattern suggests consistent quality rather than manipulation.
-Review Snippet Sources: Facebook Reviews
Q: What makes Platinum Painting of Arlington's crew leads like Ivan and Julio stand out in reviews?
Crew leads receive individual praise for craftsmanship and communication. Ivan appears in reviews for his "attention to detail" on trim work and exterior projects. Julio earned mentions for completing jobs efficiently while Daniel handled estimates professionally. Toni L Johnson noted the crew "treated our home like it was their own" while J.T. Shu praised receiving "three coats on the front door" for perfect coverage.
-Review Snippet Sources: Google Reviews
Q: Is Platinum Painting of Arlington's pricing competitive according to customer reviews?
Multiple reviewers mention fair and reasonable pricing. Carmen Dunbar stated the estimate was "very competitive" while Roger M. described "exceptional work" at a fair price. The company provides written estimates before work begins with no surprise charges. Frederick Owens noted they even offered a "yard sign discount" and the final invoice "matched the estimate exactly." Financing options are available for larger projects.
-Review Snippet Sources: Google Reviews
Updated: 11-24-2025