Chooz Score Insights
Long-Term Relationships, Not One-Time Jobs
Customers consistently mention the same thing: once they hire Nathan's Painters, they don't switch. High marks on the Chooz Score's customer retention indicators show multiple reviewers returning for second, third, or even eighth projects over the years:
- Rick Jones has been "a customer of Nathan's for eight years" and returns for every painting need
- Carolyn Martinez has hired them "3 times since 2020" for cabinets, walls, ceilings, and crown molding
- Gail Yorgason used them three times in a single year and states "it won't be the last"
"We have used Nathan's Painters multiple times. They do a great job and are very reasonably priced. They covered all of our areas and cleaned up without having to ask." - Christine E., Google Review
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Additional Questions Answered
What stands out about Nathan's Painters' cabinet refinishing compared to other options in Denton County?
Homeowners describe kitchen cabinets that look factory-new after the multi-day spray process. Jill Helmers noted that Angel and his crew corrected a previous company's failed re-stain job, and Alison Aberdeen Photography called the cabinet repaint with new champagne hinges a 10/10 experience. Sherene Joseph highlighted how the crew ensured kitchen access during evenings and returned to fix one door that looked off after a week.
How does the company handle situations when the finished work does not meet expectations?
Karen Smith's experience answers this clearly. Two years after her kitchen retexture and cabinet paint job, she contacted Nathan about the wall texture she was never satisfied with. Nathan agreed the work fell below his standards and sent a four-person crew to redo the retexture at no charge over two days. Multiple reviewers also mention a final walkthrough with the lead painter to catch any touch-up needs before the project closes.
What do customers say about the crew members who show up on-site?
Reviewers consistently name individual crew leaders. Karen praised Angel and his crew for being personable, efficient, and proud of their work. Dee Ford gave a shout-out to Angel and his crew for completing the job in the needed timeframe. Chip bunata described Nathan and Autry as project management experts who present options rather than making assumptions when unexpected issues arise.
How does Nathan's Painters perform on communication and scheduling throughout a project?
Communication is the most frequently mentioned strength across reviews. Clayton Hobbs wrote that Nathan's team was quick, clean, thorough and checked every box on high standards. John Dumas noted the entire house was finished a week ahead of schedule with communication that exceeded his expectations. Jill Helmers highlighted daily correspondence by text and in person throughout the cabinet project.
Are exterior projects handled with the same level of care as interior and cabinet work?
Exterior painting carries the same warranty and crew standards. Steve Mix described a full two-story home repainted in two days with a final walk around the perimeter for coverage checks. John Guhn praised the crew for replacing boards around a window sill and completing the house paint in a day and a half as promised. c n confirmed the crew power washed everything, repaired damaged boards, caulked, and painted their home and arbor.
How do repeat customers describe their ongoing relationship with the company?
Several reviewers have returned multiple times. Rebecca Harrington has worked with Nathan's Painters twice for both interior and exterior and plans to use them again. Julie Pumphrey used them for exterior work first, then several interior rooms, calling them your go-to if you're in Denton County. Renae Bradley has had multiple projects done and credits Nathan with making her home look outstanding.
Is Nathan's Painters LLC a licensed and registered business in the state of Texas?
Texas does not require a state-level painting contractor license. Nathan's Painters LLC is a registered Texas business entity in active standing with the Texas Comptroller and Secretary of State. The company holds BBB accreditation with an A+ rating, has been BBB-accredited since February 2019, and carries full insurance coverage.
-Verification Sources: Texas Comptroller, Texas Secretary of State, Better Business Bureau