Pro Custom Painting
About Pro Custom Painting
Jose and Karen Moreno have built a family business with over 85 five-star Google reviews and a 4.9-star rating through consistent practices and quality craftsmanship. Jose personally visiting job sites to ensure standards are met, Karen answering calls and coordinating color consultations through their Hues to You partnership, crew members like Javier delivering the attention to detail customers mention repeatedly. Reviews describe painters covering every surface with drop cloths and plastic, detailed trim work that transforms dated rooms, and final walkthroughs where Jose addresses any concerns before considering a project complete.
When Sara needed her entire home repainted while managing a busy household, Pro Custom Painting didn't just deliver quality work. They completed the project in phases over 10 days, maintained a clean workspace throughout, and left her home "better than I could have imagined." Multiple customers mention the same pattern of exceeding expectations while respecting their living spaces.
Projects range from single-room refreshes to complex commercial work including the Ripley's Believe It or Not! Museum exterior in Grand Prairie, requiring sandblasting and heat-resistant Sherwin-Williams finishes. Customers mention Jose's transparent communication, Karen's warmth and professionalism, and crews who treat homes like their own. The fully insured team, members of the Painting Contractors Association through Craftsman Painter Collective, has served the Dallas-Fort Worth metroplex from their Grand Prairie base since 2013, covering Arlington, Fort Worth, Irving, and 13 additional communities.
Updated: 11-28-2025
Q&A Based On What Customers Are Saying About Pro Custom Painting
Q: Why do so many reviews mention Pro Custom Painting's attention to detail?
Attention to detail appears in over 15 reviews as a defining characteristic. Kimary describes work that was "absolutely flawless" on her cabinets, while Charley notes the crew "pays attention to detail" throughout entire projects. Eric mentions his painter Javier specifically for "great attention to detail." This consistent pattern across interior, exterior, and cabinet work suggests company-wide standards rather than individual performance.
-Review Snippet Sources: Google Reviews
Q: Does Pro Custom Painting actually show up on time and communicate well?
Punctuality and communication rank among the most frequently mentioned positives. Michael states Jose "showed up on time as promised" for his master bedroom project. Sara describes "great communication throughout" her 10-day whole-home repaint. Stacy emphasizes they were "very professional and stayed in great communication." Over 20 reviews reference professional communication as a standout quality.
-Review Snippet Sources: Google Reviews
Q: What happened with Pro Custom Painting's hotel exterior project that Jessa Marie reviewed?
Jessa Marie's review describes a challenging commercial project requiring sandblasting and repainting a hotel exterior. She notes Pro Custom Painting "did a great job" on the complex work, which included surface preparation beyond standard painting. This demonstrates the company's capability for commercial-scale projects requiring specialized techniques, not just residential work.
-Review Snippet Sources: Google Reviews
Q: How does Pro Custom Painting handle cabinet refinishing compared to other services?
Cabinet work generates some of the most enthusiastic reviews. Kimary calls her kitchen cabinet results "absolutely flawless" and "a dream come true." Multiple reviews specifically mention cabinet painting and refinishing as a specialty. The company partners with Hues to You for color consultation, providing customers professional guidance on cabinet color selection with over 20 years of expertise behind recommendations.
-Review Snippet Sources: Google Reviews
Q: Is Pro Custom Painting actually a family-owned business, and does it matter?
Multiple reviews specifically mention the family atmosphere as a positive. Connie appreciates their "family values" approach to business. Karen (Jose's wife) handles customer communication and coordination, creating what Paul describes as a "very friendly" experience. This family structure appears to translate into personalized service and accountability that customers notice and appreciate.
-Review Snippet Sources: Google Reviews
Q: Do Pro Custom Painting crews leave homes clean after completing work?
Cleanliness during and after projects appears in numerous reviews. Michael notes his painter "cleaned up well after himself." Sara mentions despite a 10-day project, the team maintained cleanliness throughout. The company website confirms they use drop cloths, plastic coverings, and painter's tape to protect surfaces. Reviews consistently validate these protection practices in action.
-Review Snippet Sources: Google Reviews
Q: How does Pro Custom Painting handle larger whole-home painting projects?
Sara's review provides insight into their approach for extensive projects. Her whole-home repaint took approximately 10 days and was completed in three stages, allowing the family to continue living in the home during work. She describes the results as "better than I could have imagined" with "great communication throughout." This phased approach for larger projects appears designed to minimize disruption.
-Review Snippet Sources: Google Reviews
Q: What makes Pro Custom Painting's pricing fair according to customers?
Multiple customers specifically mention fair and reasonable pricing. Jill describes receiving "reasonable pricing for excellent work." Paul notes they were "very fairly priced." Rather than being the cheapest option, reviews suggest Pro Custom Painting delivers value through quality workmanship and professional service that justifies their pricing structure.
-Review Snippet Sources: Google Reviews
Updated: 11-28-2025