Pro Custom Painting
Chooz Score Insights
A Reputation Built Over Time
The last time we conducted our Chooz Score analysis, Pro Custom Painting had over 100 Google reviews with a 4.9-star rating. Reviews span multiple platforms with strong ratings: 5.0 stars on Yelp with over 7 reviews, 5.0 stars on Angi with 6 reviews, and 100% recommended on Facebook. This company earned a Chooz Score of 87.1%.
- 12 years in business with an A+ BBB rating, serving Arlington, Fort Worth, Grand Prairie, and the Dallas-Fort Worth metroplex
- Certified member of the Craftsman Painter Collective, using Sherwin-Williams and PPG products
"The level of communication and responsiveness from Pro Custom is unmatched." - David R., Google Review
The Boss Shows Up
Owner Jose Moreno stays hands-on with projects rather than delegating everything. His wife Karen manages scheduling and client communication, creating a family-run feel that customers notice. The Chooz Score's owner engagement indicators are strong: Jose is mentioned by name throughout reviews.
- Jose personally handles estimates, answers questions, and often works alongside his crew
- Multiple reviews describe Jose as "a man of his word" who insists on getting details right, even going beyond what customers expected
"Jose insisted upon coming out an additional day and retexturing our entire room, even after we expressed satisfaction with some small imperfections. That's integrity." - Brandon S., Google Review
The Details Matter Here
Texture matching and drywall work stand out as particular strengths. Customers consistently praise the seamless repairs and quality finishes, especially on cabinet refinishing and complex drywall projects.
- K Green called their texture work "probably the best I've seen," noting the repaired area blends seamlessly with the original wall
- Jill Goad worried her cabinets were "in bad shape," but Jose and his team "were able to make our kitchen and bathroom cabinets come back to life"
"The damaged area is completely seamless now - you'd never even know there had been a problem. His attention to detail really shows." - Cory T., Google Review
Questions to Ask Pro Custom Painting
Warranty details and terms
The Chooz Score's warranty component showed limited information about specific warranty terms. While reviews consistently praise the quality of work and customer service, HomeAdvisor indicates "No warranties offered." This may be outdated, so it's worth confirming directly. Ask them: "Do you offer a workmanship warranty, and if so, what are the specific terms and duration?"
"We did find a few small paint spots on the floors and some other items that we cleaned ourselves." - Connie W., Google Review (no owner reply addressing warranty or touch-up policy)
Worked with this company?
All verified feedback is published, positive or not. Identity and project verified before publication. Direct submissions are unpaid; invited customers may receive a disclosed $50 thank-you that never depends on their answers.
Additional Questions Answered
What do customers say about Jose and his crew's approach to surface preparation and attention to detail?
Homeowners frequently describe meticulous prep work as a defining trait. Taysha Coulverson explains that when a patched area remained faintly visible after the first coat, the crew reapplied and blended the surface until it was seamless. Nic McVay adds that the team spent two full days on a ceiling replacement, refusing the easier fix and ensuring the damaged area was completely undetectable.
How does Pro Custom Painting handle communication and scheduling throughout a project?
Multiple reviewers highlight consistent updates and responsiveness. Connie Wang notes that Karen handled proposal updates, addressed every question, and arranged a free color consultation when plans changed mid-project. Juan Hernandez and Devin Cowan Johnson both describe a crew that arrived on time and communicated clearly from estimate through final walkthrough.
What kind of results are customers seeing with cabinet refinishing projects?
Cabinet work is among the most frequently praised services. Jill Goad describes kitchen and bathroom cabinets that were brought back to life despite being in rough shape, while Rod Wackerman calls his completed cabinet project efficient, clean, and perfect. Gerson Torres notes that the team revived worn-out cabinets and helped with design choices throughout the process.
How does Pro Custom Painting perform on large-scale commercial and exterior projects?
The company handles projects well beyond residential rooms. Jessa Marie describes an outstanding hotel exterior job that included sandblasting, prepping, and painting with great skill. Charley Kiser explains that Jose and his team painted several rooms during a three-stage project while the family continued living in the home, limiting disruptions across ten days of on-site work.
What do customers say about Pro Custom Painting's pricing and value?
Fair pricing appears in a large share of reviews. Blain Bastow praises both the work and the price. Donald Bartz acknowledges rates at the higher end but concludes that good work gets good pay. David Ozuna highlights the free color consultation as a valuable addition, and Stacy Clark calls Jose a man of his word who charges a fair price for expert-level results.
How do customers describe the cleanup and property protection during painting projects?
Reviewers consistently note a clean job site. Eric Crane was especially impressed that no paint was left in the grass or landscaping, something he says was not the case with previous painters. Ethan Barnes describes proper surface cleaning before painting and thorough cleanup afterward. Kevin Bubel adds that the crew kept surrounding spaces very clean throughout his cabinet project.
What can customers expect from the free color consultation service?
The consultation is provided through a partnership with Hues to You, a firm with 20 years of color expertise. Connie Wang describes how Karen arranged the consultation after color-matching attempts proved difficult, and the process helped the family commit to repainting their entire home. David Ozuna calls the free consultation a huge help, and Jill Goad credits the consultant with making her color decisions feel exciting rather than stressful.
What is the licensing and business entity status for Pro Custom Painting?
Texas does not require a state-level painting contractor license. Pro Custom Painting Limited Liability Company is registered with the Texas Secretary of State under SOS File No. 0803379463, with an effective registration date of July 26, 2019. The company holds Active status with the Texas Comptroller (Taxpayer No. 32071467974). The BBB lists the business as started on August 22, 2013 with an A+ rating.
-Verification Sources: Texas Comptroller, Texas Secretary of State, BBB