Customers consistently mention the same thing: they're not just hiring a company, they're hiring named teams with reputations of their own. The Chooz Score's in-house crews component shows consistency, with the same crew names appearing across multiple reviews. McLain's operates with branded crews like "Marble City Magic" led by Jason Kelley, and the "K-Town Kraftsmen" carpentry team led by Donny:
"The Marble City Magic crew led by Jason Kelley did an awesome job. Jaxon, Braden, Nelson and Mohammed were efficient, great workers, very polite, professional and cleaned up after themselves." - Vanessa P., Google Review
The last time we conducted our Chooz Score analysis, McLain's Painting had over 740 Google reviews with a 4.9-star rating. This company earned a Chooz Score of 91.3%. With over 26 years in business, they've built deep roots in the Knoxville area:
"This is the third time we have used McLains in the past 7 years. They always do an excellent job." - Nancy A., Google Review
Multiple reviewers mention returning for second, third, and even fourth projects. High marks on the Chooz Score's customer retention indicators, with repeat customers describing McLain's as their "go-to" for everything from interior painting to deck staining to carpentry repairs:
"We used McLain's 10 years ago to paint our upstairs and were very happy with the results. When we needed painting done again, we called them right away." - Kimberly Anne S., Google Review
One detailed negative review raised concerns about deck staining method expectations versus what was delivered. The company provided a thorough response explaining their process and noted the customer signed off on completion, but the dispute remained unresolved. If deck staining is your project, ask directly: "Can you walk me through exactly how you'll apply the stain and what the finished result will look like?"
"They contracted in writing to spray the deck floor for uniformity! Nothing but a 3 inch hand brush was used!" - Tracie J., Yelp Review
100% Recommended (12 Reviews)
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Get StartedFREE SERVICECustomers consistently mention the same thing: once they find Randy the Painter, they stop looking. The Chooz Score's customer retention indicators are strong, with multiple reviewers describing them as their "only" or "go-to" contractor for all painting needs:
"We've used Randy the Painter two times ourselves, and recommended him multiple times. We are extremely happy with the work done both times for us." - Neil C., BBB Review
The last time we conducted our Chooz Score analysis, Randy the Painter & Crew had over 100 Google reviews with a 4.9-star rating. This company earned a Chooz Score of 83.2%. With 45 years in business, they've built a reputation that spans decades and multiple platforms:
"If you have any interior or exterior painting projects, there is only one company/crew to call: RANDY THE PAINTER! Professional, on time, quality work, and affordable prices all describe this awesome company." - Linda S., BBB Review
Owner Randy and his son Chase are personally mentioned in the majority of reviews. The Chooz Score's owner engagement indicators show consistent hands-on involvement, with Chase often leading the crew on-site and Randy handling estimates:
"Randy the Painter, Chase and their guys are the only contractor we will ever call to paint for us. They are professional, early to work, meticulous and diligent." - Nita P., Google Review
While this company has earned strong loyalty from repeat customers, the Chooz Score's review response component shows they don't currently respond to online reviews. One reviewer reported an issue involving their property that didn't receive a public response. If something goes wrong, ask them directly: "What's your process for handling concerns after a project is complete, and how can I reach you if I need follow-up?"
"Came onto my property and not only cut my plants down without asking at all, they also threw trash into my trash can. You weren't even working on my house." - Amberlynn C., Google Review (no owner reply)
96% Recommended (48 Reviews)
Every painter listed on this page has been evaluated using the Chooz multi-step quality process. We combine data analysis with human review to identify companies that consistently deliver strong results for property owners in Loudon, TN.
The Chooz Score is a 100-point rating built on platform reviews, review quality and engagement, website and digital presence, and business authority and operations. We use the same scoring framework nationwide while evaluating each contractor's performance specifically within Loudon, TN.