The last time we conducted our Chooz Score analysis, J. Ross Painting & Drywall had over 180 Google reviews with a 4.8-star rating. This company earned a Chooz Score of 90.5%. With an A+ rating with the Better Business Bureau and over 11 years in business, they've built a solid foundation in the Tri-Cities area:
"This is a very professional organization, and their crew was very respectful of our home. I would highly recommend them." - Bill F., Google Review
Owner responds to virtually every review with personalized messages, not copy-paste thank-yous. The Chooz Score's review response quality component reflects how the company handles feedback: detailed replies that often mention specific team members and project details:
"Mike called me back within 20 minutes on a Saturday morning. He explained exactly what was wrong and gave me options. No pressure, just helpful." - Beth W., Google Review
Customers consistently mention the same thing: J. Ross crews leave spaces cleaner than they found them. Protection of furniture, floors, and belongings comes up repeatedly in reviews:
"I was so impressed with the care they took in covering everything including the floors and the final cleanup. They were very professional from the estimate to the final walk through." - Rita L., Google Review
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Get StartedFREE SERVICECustomers consistently mention the same thing: once they find Randy the Painter, they stop looking. The Chooz Score's customer retention indicators are strong, with multiple reviewers describing them as their "only" or "go-to" contractor for all painting needs:
"We've used Randy the Painter two times ourselves, and recommended him multiple times. We are extremely happy with the work done both times for us." - Neil C., BBB Review
The last time we conducted our Chooz Score analysis, Randy the Painter & Crew had over 100 Google reviews with a 4.9-star rating. This company earned a Chooz Score of 83.2%. With 45 years in business, they've built a reputation that spans decades and multiple platforms:
"If you have any interior or exterior painting projects, there is only one company/crew to call: RANDY THE PAINTER! Professional, on time, quality work, and affordable prices all describe this awesome company." - Linda S., BBB Review
Owner Randy and his son Chase are personally mentioned in the majority of reviews. The Chooz Score's owner engagement indicators show consistent hands-on involvement, with Chase often leading the crew on-site and Randy handling estimates:
"Randy the Painter, Chase and their guys are the only contractor we will ever call to paint for us. They are professional, early to work, meticulous and diligent." - Nita P., Google Review
While this company has earned strong loyalty from repeat customers, the Chooz Score's review response component shows they don't currently respond to online reviews. One reviewer reported an issue involving their property that didn't receive a public response. If something goes wrong, ask them directly: "What's your process for handling concerns after a project is complete, and how can I reach you if I need follow-up?"
"Came onto my property and not only cut my plants down without asking at all, they also threw trash into my trash can. You weren't even working on my house." - Amberlynn C., Google Review (no owner reply)
96% Recommended (48 Reviews)
Every painter listed on this page has been evaluated using the Chooz multi-step quality process. We combine data analysis with human review to identify companies that consistently deliver strong results for property owners in Tazewell, TN.
The Chooz Score is a 100-point rating built on platform reviews, review quality and engagement, website and digital presence, and business authority and operations. We use the same scoring framework nationwide while evaluating each contractor's performance specifically within Tazewell, TN.