At the time we analyzed CertaPro Painters of Salisbury/Concord/Gastonia, NC, the company held over 250 Google reviews with a 4.9-star rating, along with 98% recommended on Facebook across over 25 reviews and 4.1 stars on Yelp across 10 reviews. The Yelp rating runs lower than the others, a more common spread than a company showing the same rating on every platform.
The company earned a Chooz Score of 87.9%. It is a locally owned CertaPro franchise that has operated in the Kannapolis area for 13 years and holds Better Business Bureau accreditation. Its team is EPA Lead Certified, and in North Carolina a state general contractor license is required only for projects of $40,000 or more, with the company stating that it is licensed and insured and that its work carries a written warranty. It serves homes and businesses across Cabarrus, Rowan, and Gaston counties from a base in Kannapolis.
The reviews we analyzed describe a managed process, with a sales associate handling the estimate and a named project manager overseeing the crew and the final walkthrough. Reviewers repeatedly credit a project manager or supervisor for inspecting the work and sending the crew back to correct flagged spots, in several cases without being asked. We found owner replies on more than one hundred of the reviews we analyzed, and at least sixteen reviewers described prior or repeat projects. Recurring work includes interior repaints, cabinet refinishing, popcorn ceiling removal, and exterior projects with prep such as power washing, and individual crew members are frequently named.
"They came back multiple times to redo the sign. This was without me asking them to come back. They had a supervisor inspect it and he wasn't happy with the results. So he had the crew come out and redo it a couple times." - Norma R., Google Review
A handful of reviews describe projects that ran past the estimated timeline or had crew members reassigned to other jobs partway through, and the company generally acknowledged these in its replies. Because timing and crew continuity came up more than once, it is worth confirming the schedule and who will be on site before you book. Ask them directly: "Can you give me a firm completion date and tell me whether the same crew will stay on my job from start to finish?"
"Was told it would take 3 maybe 4 days. Well it took 9! Nine days with no garage to use and could not use the kitchen at all. Had to eat out everyday. Only had a full crew one day. The first day. Then seems they sent members of the team to other jobs." - Mark M., Google Review
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Get StartedFREE SERVICEWhen we ran our analysis, CertaPro Painters of Hickory/Catawba Valley/High Country had earned a Chooz Score of 87.1%. The company has been Accredited with the Better Business Bureau since 2008 and is registered with the North Carolina Secretary of State as Business Entity No. 1028180. It is a locally owned CertaPro franchise led by Phyllis and Harold Lloyd, serving Hickory, the Catawba Valley and the High Country, and it backs its work with a two-year warranty.
Across its review profiles, the company held over 280 Google reviews with a 4.9-star rating, along with 4.7 stars on Yelp across over 35 reviews and 100% recommended on Facebook across 15 reviews. The Google rating is high for a profile of that size, and the Yelp and Facebook profiles, though smaller, read in the same range.
Across the reviews we analyzed, the sales and estimating stage draws the most consistent praise, with Caleb named repeatedly as informative, responsive and easy to work with, and other reviewers singling out estimators who arrived on time and sent detailed written quotes the same day. That front-end experience is the steadiest theme, while the small number of critical reviews center on the painting crews' attention to detail rather than on service, pricing or communication. We found at least ten reviewers describing repeat or return projects, several across more than one property, and the company replies to most reviews individually. The work described spans interior rooms, exterior siding and brick, cabinets, decks and fences, drywall repair and concrete staining. The recurring criticism concerns finish detail and prep on a minority of jobs, which we cover below.
"We have worked with Caleb many times and he has consistently made the entire process so easy with excellent communication, scheduling, and delivering a fantastic product. If there are ever any small fixes that need done, he is quick to jump in and complete touch ups in a timely manner." - Erin D., Google Review
The strongest and the weakest notes in the reviews we analyzed come from different stages of the same job. The sales and estimating experience is praised almost without exception, while a small number of reviewers describe painting crews that missed touch-ups or left detail work unfinished, so it is worth clarifying who will be on site and how the finish gets checked before the job is closed out. Ask them directly: "Who will be doing the actual painting, and how do you handle the final walkthrough and touch-ups before the work is considered done?"
"Caleb was great. Painter didn't pay attention to detail. I had to do touch up painting on both outside doors and scrape paint off the back door window." - Anne B., Google Review (no owner reply)
Every painter listed on this page has been evaluated using the Chooz multi-step quality process. We combine data analysis with human review to identify companies that consistently deliver strong results for property owners in Cherryville, NC.
The Chooz Score is a 100-point rating built on platform reviews, review quality and engagement, website and digital presence, and business authority and operations. We use the same scoring framework nationwide while evaluating each contractor's performance specifically within Cherryville, NC.
