Chooz Score Insights
At the time we analyzed CertaPro Painters of Salisbury/Concord/Gastonia, NC, the company held over 250 Google reviews with a 4.9-star rating, along with 98% recommended on Facebook across over 25 reviews and 4.1 stars on Yelp across 10 reviews. The Yelp rating runs lower than the others, a more common spread than a company showing the same rating on every platform.
The company earned a Chooz Score of 87.9%. It is a locally owned CertaPro franchise that has operated in the Kannapolis area for 13 years and holds Better Business Bureau accreditation. Its team is EPA Lead Certified, and in North Carolina a state general contractor license is required only for projects of $40,000 or more, with the company stating that it is licensed and insured and that its work carries a written warranty. It serves homes and businesses across Cabarrus, Rowan, and Gaston counties from a base in Kannapolis.
The reviews we analyzed describe a managed process, with a sales associate handling the estimate and a named project manager overseeing the crew and the final walkthrough. Reviewers repeatedly credit a project manager or supervisor for inspecting the work and sending the crew back to correct flagged spots, in several cases without being asked. We found owner replies on more than one hundred of the reviews we analyzed, and at least sixteen reviewers described prior or repeat projects. Recurring work includes interior repaints, cabinet refinishing, popcorn ceiling removal, and exterior projects with prep such as power washing, and individual crew members are frequently named.
"They came back multiple times to redo the sign. This was without me asking them to come back. They had a supervisor inspect it and he wasn't happy with the results. So he had the crew come out and redo it a couple times." - Norma R., Google Review
Advice For Future Customers
A handful of reviews describe projects that ran past the estimated timeline or had crew members reassigned to other jobs partway through, and the company generally acknowledged these in its replies. Because timing and crew continuity came up more than once, it is worth confirming the schedule and who will be on site before you book. Ask them directly: "Can you give me a firm completion date and tell me whether the same crew will stay on my job from start to finish?"
"Was told it would take 3 maybe 4 days. Well it took 9! Nine days with no garage to use and could not use the kitchen at all. Had to eat out everyday. Only had a full crew one day. The first day. Then seems they sent members of the team to other jobs." - Mark M., Google Review
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Additional Questions Answered
What kind of painting experience can homeowners expect from CertaPro Painters of Salisbury?
Homeowners can expect trained crews and a courteous, organized process from start to finish. Reviewers describe the same professionalism across projects of every size. Craig Pless wrote, "Very professional workers and knowledgeable sales", and Steven King noted the crew was "all very friendly and professional excellent painting job". The company pairs skilled painters with a sales consultant and a project manager, so the work stays coordinated and the property stays respected throughout.
How does CertaPro Painters of Salisbury keep customers informed during a painting project?
Communication runs through the whole project, with managers checking in as the work moves along. Laura Landphier said simply, "Communication from the company was excellent." Glen Pinkston pointed to the same coordination on a larger job, praising the "good communication and coordination between the project manager, work crew and HOA". A project manager stops by during the work and follows up afterward to confirm everything meets expectations.
Can CertaPro Painters of Salisbury handle painting an entire home interior?
Yes, interior work ranges from a single room to a whole house, ceilings and trim included. Marsha Humphreys had "the entire house painted and the popcorn ceiling removed" and called the result amazing. Amanda Thompson kept it short, writing, "Excellent interior painting! Great customer service." Between prep, patching, and cleanup, the crew treats interior projects as a full service rather than a quick refresh.
Does CertaPro Painters of Salisbury refinish or repaint kitchen cabinets?
Yes, cabinet painting and refinishing is one of the company's core interior services. JT Simmons was thrilled with the outcome, writing that the "kitchen cabinets came out beautiful". Sharon Kistler had her cabinets painted alongside a whole-house project and crown molding, calling the crew "excellent in the painting process". The team works with each homeowner on finish and color so the cabinets hold up to daily use.
What exterior painting services does CertaPro Painters of Salisbury provide for homeowners?
Exterior work covers siding, brick, stucco, trim, doors, decks, and fences, with power washing first. Scott Padgett's home was "completely pressure washed, cleaned, caulked and painted in three days". Mark Fleming described careful prep, noting the crew "scraped and sanded all surfaces, then applied primer followed by two coats of exterior paint". Wood repair and staining are available when a surface needs attention before new paint goes on.
How careful is CertaPro Painters of Salisbury about cleanup and protecting a home?
Cleanup and property protection come up again and again in reviews. Lisa Hawkins noted, "There was zero clean up afterwards as the job was done so professionally". Frank Bolanos said the crew "moved the furniture with care and returned everything to its designated position". Painters cover floors and belongings, keep the site tidy while they work, and clean thoroughly once the project wraps up.
Does CertaPro Painters of Salisbury stand behind its work if problems arise?
Yes, when issues come up the company returns to make them right. Lindy Blackburn wrote, "I can attest to the fact that CertaPro stands behind their work", after they corrected concerns with her cabinets. SaDara Tilley had a few spots fixed the next day, noting the crew "had the painters return the next day" until the work met approval. The company also warranties the work it completes.
Would past customers recommend CertaPro Painters of Salisbury to friends and neighbors?
Yes, repeat recommendations show up clearly on Facebook. Donald Schrameck wrote, "If you’re looking for house painting, look no further." Karen Cachion Allen described steady contact during her project, noting "The company interacted with us frequently while the painters were on site." and said she would use the team again. Customers point to reliable communication and finished results as the reasons they refer the company.
How CertaPro Painters of Salisbury/Concord/Gastonia, NC Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how CertaPro Painters of Salisbury/Concord/Gastonia, NC performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects CertaPro Painters of Salisbury/Concord/Gastonia, NC’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.
