CertaPro Painters of Salisbury/Concord/Gastonia, NC
Chooz Score Insights
At the time we analyzed CertaPro Painters of Salisbury/Concord/Gastonia, NC, the company held over 250 Google reviews with a 4.9-star rating, along with 98% recommended on Facebook across over 25 reviews and 4.1 stars on Yelp across 10 reviews. The Yelp rating runs lower than the others, a more common spread than a company showing the same rating on every platform.
Score breakdown
- Platform Reviews
- 19.5/20
- Review Quality & Engagement
- 36.3/40
- Website & Digital Presence
- 17.1/20
- Business Authority
- 15/20
The company earned a Chooz Score of 87.9%. It is a locally owned CertaPro franchise that has operated in the Kannapolis area for 13 years and holds Better Business Bureau accreditation. Its team is EPA Lead Certified, and in North Carolina a state general contractor license is required only for projects of $40,000 or more, with the company stating that it is licensed and insured and that its work carries a written warranty. It serves homes and businesses across Cabarrus, Rowan, and Gaston counties from a base in Kannapolis.
The reviews we analyzed describe a managed process, with a sales associate handling the estimate and a named project manager overseeing the crew and the final walkthrough. Reviewers repeatedly credit a project manager or supervisor for inspecting the work and sending the crew back to correct flagged spots, in several cases without being asked. We found owner replies on more than one hundred of the reviews we analyzed, and at least sixteen reviewers described prior or repeat projects. Recurring work includes interior repaints, cabinet refinishing, popcorn ceiling removal, and exterior projects with prep such as power washing, and individual crew members are frequently named.
"They came back multiple times to redo the sign. This was without me asking them to come back. They had a supervisor inspect it and he wasn't happy with the results. So he had the crew come out and redo it a couple times." - Norma R., Google Review
Advice For Future Customers
A handful of reviews describe projects that ran past the estimated timeline or had crew members reassigned to other jobs partway through, and the company generally acknowledged these in its replies. Because timing and crew continuity came up more than once, it is worth confirming the schedule and who will be on site before you book. Ask them directly: "Can you give me a firm completion date and tell me whether the same crew will stay on my job from start to finish?"
"Was told it would take 3 maybe 4 days. Well it took 9! Nine days with no garage to use and could not use the kitchen at all. Had to eat out everyday. Only had a full crew one day. The first day. Then seems they sent members of the team to other jobs." - Mark M., Google Review
Find out more about how we CertaPro Painters of Salisbury/Concord/Gastonia, NC
Worked with this company?
All verified feedback is published, positive or not. Identity and project verified before publication. Direct submissions are unpaid; invited customers may receive a disclosed $50 thank-you that never depends on their answers.
How CertaPro Painters of Salisbury/Concord/Gastonia, NC Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how CertaPro Painters of Salisbury/Concord/Gastonia, NC performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects CertaPro Painters of Salisbury/Concord/Gastonia, NC’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.