CertaPro Painters of Hickory/ Catawba Valley/ High Country
Chooz Score Insights
When we ran our analysis, CertaPro Painters of Hickory/Catawba Valley/High Country had earned a Chooz Score of 87.1%. The company has been Accredited with the Better Business Bureau since 2008 and is registered with the North Carolina Secretary of State as Business Entity No. 1028180. It is a locally owned CertaPro franchise led by Phyllis and Harold Lloyd, serving Hickory, the Catawba Valley and the High Country, and it backs its work with a two-year warranty.
Across its review profiles, the company held over 280 Google reviews with a 4.9-star rating, along with 4.7 stars on Yelp across over 35 reviews and 100% recommended on Facebook across 15 reviews. The Google rating is high for a profile of that size, and the Yelp and Facebook profiles, though smaller, read in the same range.
Across the reviews we analyzed, the sales and estimating stage draws the most consistent praise, with Caleb named repeatedly as informative, responsive and easy to work with, and other reviewers singling out estimators who arrived on time and sent detailed written quotes the same day. That front-end experience is the steadiest theme, while the small number of critical reviews center on the painting crews' attention to detail rather than on service, pricing or communication. We found at least ten reviewers describing repeat or return projects, several across more than one property, and the company replies to most reviews individually. The work described spans interior rooms, exterior siding and brick, cabinets, decks and fences, drywall repair and concrete staining. The recurring criticism concerns finish detail and prep on a minority of jobs, which we cover below.
"We have worked with Caleb many times and he has consistently made the entire process so easy with excellent communication, scheduling, and delivering a fantastic product. If there are ever any small fixes that need done, he is quick to jump in and complete touch ups in a timely manner." - Erin D., Google Review
Advice For Future Customers
The strongest and the weakest notes in the reviews we analyzed come from different stages of the same job. The sales and estimating experience is praised almost without exception, while a small number of reviewers describe painting crews that missed touch-ups or left detail work unfinished, so it is worth clarifying who will be on site and how the finish gets checked before the job is closed out. Ask them directly: "Who will be doing the actual painting, and how do you handle the final walkthrough and touch-ups before the work is considered done?"
"Caleb was great. Painter didn't pay attention to detail. I had to do touch up painting on both outside doors and scrape paint off the back door window." - Anne B., Google Review (no owner reply)
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Additional Questions Answered
What can homeowners expect from CertaPro Painters of Hickory on interior projects?
Interior jobs get careful prep and clean finishes from start to finish. The crew tapes and covers floors and fixtures, paints walls, ceilings, and trim, then cleans up before leaving. Kathleen Futrell said "The house looks amazing" after her whole interior was repainted, and Mike Young wrote "I love the smoothe walls" once the prep work was done. Rooms come back looking finished, not rushed.
Does CertaPro Painters of Hickory show up on time and clean up after work?
Yes, punctuality and tidy job sites are two things customers mention again and again. Ken Corn noted that "Crews show up on time, perform their work to a high standard, clean up the site" before leaving each day. After one job, a reviewer known as Homicide vl said the team "put everything back just like it was". Homes are left orderly when the work wraps.
How does CertaPro Painters of Hickory handle estimates and project communication?
Estimates come quickly and in writing, with clear updates through the whole job. Christina Toy called her project manager "prompt with an estimate and super professional with on-going communication". Eric L received "a detailed contract with a line-by-line cost breakdown" so he knew the scope and price up front. Customers hear about options and costs before any painting begins.
Is CertaPro Painters of Hickory a good value for the money spent?
Fair pricing paired with strong results is a steady theme in customer feedback. Rick Grant described the work as "Very fair pricing- a great value in my opinion". John Bojko summed up his project by saying it was "On time on budget and met our expectations". Homeowners feel the finished quality matches what they paid for.
Can CertaPro Painters of Hickory help me choose the right paint colors?
Color help is part of the service, guided by an in-house consultant. Deborah M. Lloyd recalled that "Phyllis, the color consultant assisted me in the selection of colors" that suited her home. Clay thanked the team for "helping us through the process of picking out colors and color theory". Homeowners who feel stuck on shades get real direction here.
What exterior and staining work does CertaPro Painters of Hickory take on?
Exterior painting and wood staining are core parts of the work, from siding to decks. Julie Ritter said her repainted historic brick home looked so fresh that "it looks so crisp and new". On a deck staining job, Tyler Winkler reported that "Lily and Carmen did a FANTASTIC job". Outdoor surfaces get the same care as interior rooms do.
Do customers come back to CertaPro Painters of Hickory for more work?
Many do, and several say they would not call anyone else. Jeff Lineberger wrote that "These folks are the only painters we ever plan to use". Donald Mott shared that "We’ve used them 3 or 4 times, and will definitely use them again". Repeat projects and referrals turn up throughout the review history for this company.
What specialty finishes can CertaPro Painters of Hickory handle beyond standard rooms?
Beyond walls and trim, the crew refinishes cabinets, hangs and removes wallpaper, and applies specialty looks like brick limewash. Sandra McCaughan was "Very happy with my new cabinets after having them painted". James Hodge noted that "CertaPro did a great job installing wallpaper for us", and Nilda Simone said "I LOVE the way the lime wash looks on the brick". Detailed finishes are part of the range.
How CertaPro Painters of Hickory/ Catawba Valley/ High Country Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how CertaPro Painters of Hickory/ Catawba Valley/ High Country performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects CertaPro Painters of Hickory/ Catawba Valley/ High Country’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.