People don't hire Norby once. They hire them, then they hire them again, and then they hand the number to a neighbor. Read through the reviews and the repeat business is everywhere. Barbara describes using Norby for whole-interior and whole-exterior jobs multiple times across five years and multiple properties. Terri says she's on her fourth or fifth job. Mike Epstein calls himself a loyal customer of about ten years. Paul Bajus had the team out for a fourth time and still called them the best painting company he's ever worked with. High marks on the Chooz Score's customer retention indicators back this up: reviewers keep coming back for 2nd, 3rd, even 4th and 5th projects, often spanning both homes and businesses. One reviewer, Liz, laid out three years of work in a single review, and the pattern she describes is the pattern the whole corpus repeats. "In the past three years, Norby Painting has painted our entire exterior and deck, followed by the total interior of house, our business two times, and has just completed a smaller painting project we added." - Liz B., Google Review
The last time we ran our Chooz Score analysis, Norby Painting carried over 90 Google reviews with a 4.9-star rating, and the pace hasn't slowed. A dozen of those landed in the three months before we looked. That kind of consistency is what earned the company a Chooz Score of 85.5%. This is a family-run operation with over 14 years on the books in North Carolina, and the reviews stay remarkably steady from one to the next: professional, prompt, no surprises. What stood out to us was how often the same praise turns up in different words. One longtime Charlotte customer put it about as plainly as anyone. "One of the best painters in Charlotte! Great work (interiors and exteriors), outstanding crews and terrific follow-up if rarely needed." - Jim S., Google Review
One name turns up over and over in Norby's reviews: Elvin. Stephen, Nicole, Al, Anita and Ron all mention him and his crew by name, usually in the same breath as words like reliable and detail-oriented. He isn't the only one. Alex gets called out for interior and exterior work, Dickson and Louis for being respectful in the house, DJ for running a clean, efficient job on a 20-foot entryway. Behind them, the same office team shows up in review after review: Michelle handling estimates and color, Jacob on scheduling and inspections, and Dave, the owner, in the mix. The Chooz Score's in-house crews component picks up on exactly this. When a company keeps its painters on staff instead of rotating subcontractors, the same names surface project after project, and Lisa Goodrich confirms it outright, noting the same crew has shown up for every one of her jobs. "Elvin and his crew were outstanding. The job was timely completed and Elvin kept me updated on their progress. Jacob Norby came by to inspect things as well and made sure I was a happy customer." - Stephen C., Google Review
Norby's responsiveness is a strength on most of the jobs reviewers describe, but one reviewer had a rougher experience getting a quote back on a large 110-unit townhome project and found the owner hard to reach through the company's call screening. The owner replied publicly, acknowledged the timeline should have been communicated more clearly, and said they'd tighten up the process. If your project is big or commercial, it's worth pinning down the estimate timeline and your point of contact upfront. Ask them directly: "What's your typical turnaround for getting me a written estimate, and who's my main contact if this is a larger or commercial job?" "Never got back to me about an estimate as promised. It is also difficult to get in touch with the owner, Dave (a family owned business that uses AI to screen calls). If you don't want the job (110 townhome units) just say so." - Myke B., Google Review
Want us to do the work for you and find you the best painting contractor?
Get StartedFREE SERVICERead through the reviews and you start to recognize the crew. Scott. Stephen. Kevin. Oscar. Martin on the drywall. The same first names surface in accounts written years apart, which isn't what you see when a company rotates subcontractors in and out. The Chooz Score's in-house crews component picks up on exactly this pattern: consistent names across multiple reviews point to a stable team rather than whoever was free that week. Customers describe an estimator walking the job first, a detailed written estimate, then a familiar crew showing up to do the work, Stephen and Scott on the exteriors, Kevin and Oscar on the interiors. That continuity is the kind of thing homeowners notice most on a second or third project. "Wow! If you are looking for a painting company that is timely, responsive, easy to work with, helpful with tips and suggestions, look no further than the 360 Painting team! Thanks to Stephen, Scott and Kevin for the beautiful interior painting of our home!" - Gale P., Google Review
Here's the pattern that stands out. People don't hire 360 Painting once. They hire them, then they call again. High marks on the Chooz Score's customer retention indicators reflect it, with multiple reviewers mentioning a second or third project, sometimes across both a house and an office. One repeat customer had the crew back twice in a single year, once to blend drywall repairs into a kitchen and bath remodel, including a spot where a countertop had been cut down that had them worried. Others describe painting several rooms, then returning to stain a deck, then planning the next job before the current one wrapped. When a homeowner hands the same company their whole punch list over time, that's a quieter signal than any star rating. "...have had 360 Painting out twice now in the last year to fix drywall and paint. They did an outstanding job both times... There was one section where the counter had been cut down that we were really worried about, but Martin the drywall wizard worked his magic and it turned out great." - Sue C., Google Review
At the time of our analysis, 360 Painting of Lake Norman held over 80 Google reviews with a 4.9-star rating, and the company earned a Chooz Score of 82.9%. Backing that up is 94% recommended on Facebook across more than a dozen reviews. What's telling isn't only the average, it's the texture underneath it. Reviewers name specific crew members, describe real projects room by room, and write at length instead of leaving a single line. That's the profile of a reputation built one job at a time. "I have worked with several painting companies and no one has done such a thorough job... I highly recommend using 360 Painting of Lake Norman!!!!" - Amber R., Google Review
Finished work here carries a two year warranty, and most reviewers are glad they hired the company. One customer, though, reported trouble getting a response when she reached out about covered work a couple of years after her job, and that review never got an owner reply. It's worth a quick conversation up front. Ask them directly: "If something needs attention under the two year warranty, what's your process, and how quickly does a crew usually come back out?" "Fast forward 2 years later, several areas needed to be addressed and were under the 2yr guarantee. Never could get 360 LKN to respond to calls, texts or emails." - Lory M., Google Review (no owner reply)
Read enough of these reviews and one name keeps coming up: Michelle. She owns the company, and customers don’t experience her as a distant name on a truck. She runs the estimate, walks the job, and stays in the loop from the first quote to the final walkthrough. Same person, start to finish. That hands-on pattern is exactly what the Chooz Score’s owner engagement indicators pick up on, and here it’s backed by the fact that every review on file has a personal reply under it, not a copy-paste thank-you. The crews work under her too, and reviewers name them: Jorge on a set of interior rooms, Luis on a full interior repaint. When the owner is the same person who quoted your job and the crew is the same one that shows up, there’s less that can get lost in the handoff. "Michelle made the initial estimate and walk-through process seamless and pleasant. Jorge and his crew did an incredible job on the interior rooms (bedroom, bathroom, and laundry) as well as staining our back porch." - G.R. Martin, Google Review
What sets the work apart shows up before the paint does. Reviewers who’ve hired other painters keep singling out the prep, the attention to trim and detail, and the quality control at the end. The Chooz Score’s review authenticity signals are strong here for the same reason: people describe specific work, not vague praise. One homeowner watched old water stains and drywall holes disappear from a wall and a ceiling, telling us it looked as if the damage had never been there. That’s the kind of detail that’s hard to fake and easy to verify when you read a stack of these back to back. "I have worked with other painting companies in the past, but Richard’s Painting of Mooresville makes everybody else look bad. Their prep work, attention to detail and quality control was much better then I expected." - Robert B., Google Review
Here’s the number that does the talking. At the time of our analysis, Richard’s Painting of Mooresville held over 60 Google reviews with a perfect 5.0-star rating, and not one of them dipped below five stars. New ones were still landing, four in the three months before we looked. The company earned a Chooz Score of 82.9%, and it’s registered in North Carolina as Business Entity No. 1320443, so the paperwork behind the reviews checks out. A rating that clean across that many reviews usually means one thing: people keep getting what they were promised. "We received several estimates for painters in the area and Richard’s stood out by far, their affordability, great reviews and quick turnaround time to start and finish the job was unmatched." - Lauren S., Google Review
Every painter listed on this page has been evaluated using the Chooz multi-step quality process. We combine data analysis with human review to identify companies that consistently deliver strong results for property owners in Terrell, NC.
The Chooz Score is a 100-point rating built on platform reviews, review quality and engagement, website and digital presence, and business authority and operations. We use the same scoring framework nationwide while evaluating each contractor's performance specifically within Terrell, NC.