Norby Painting - CLT
Chooz Score Insights
At the time of our analysis, Norby Painting held over 90 Google reviews with a 4.9-star rating, along with a 5.0-star rating on Yelp and 100% recommended on Facebook, though the Yelp and Facebook figures each rest on a single review. Almost all of the company's review volume sits on Google, where the 4.9 average holds across dozens of entries.
Score breakdown
- Platform Reviews
- 19.6/20
- Review Quality & Engagement
- 35.6/40
- Website & Digital Presence
- 14.8/20
- Business Authority
- 15.5/20
The company earned a Chooz Score of 85.5%. It has operated as a registered North Carolina business for 14 years, and it remains family-run, with Dave and Michelle Norby as owners and Jacob Norby handling scheduling and job oversight. Its work spans the Charlotte metro area and covers residential interior and exterior painting, cabinet refinishing, siding, and deck work.
Across the reviews we analyzed, all of them on Google, several patterns recur. Family members appear in defined roles, with Michelle handling estimates and color selection, Jacob managing scheduling and inspections, and Dave Norby named as owner. Crew leads such as Elvin and Alex recur by name across reviews from unrelated customers, and at least ten reviewers describe hiring the company again, a pattern consistent with a stable in-house crew rather than rotating subcontractors. Interior and exterior projects both come up often, and cabinet refinishing is mentioned repeatedly. The owner replies to reviews individually throughout the sample, including the one critical review it contains. That review concerns responsiveness during the estimate stage, which we cover below.
"We have had them paint every inch of our home both interior and exterior as well as kitchen cabinets. Michelle, Dave, and their entire crew (who has been the same for each job) have been wonderful and the work itself is flawless." - Lisa G., Google Review
Advice For Future Customers
One detailed review describes an estimate that was promised and never delivered on a large job, with the reviewer reporting that only a negative review prompted a response. The company replied and acknowledged it should have communicated the timeline more clearly, so it is worth confirming how responsiveness works at the quote stage before you commit. Ask them directly: "What is your typical turnaround on an estimate, and how will you keep me updated if the timeline slips?"
"Never got back to me about an estimate as promised. It is also difficult to get in touch with the owner, Dave." - Myke B., Google Review
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How Norby Painting - CLT Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Norby Painting - CLT performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects Norby Painting - CLT’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.