Chooz Score Insights
At the time of our analysis, Norby Painting held over 90 Google reviews with a 4.9-star rating, along with a 5.0-star rating on Yelp and 100% recommended on Facebook, though the Yelp and Facebook figures each rest on a single review. Almost all of the company's review volume sits on Google, where the 4.9 average holds across dozens of entries.
The company earned a Chooz Score of 85.5%. It has operated as a registered North Carolina business for 14 years, and it remains family-run, with Dave and Michelle Norby as owners and Jacob Norby handling scheduling and job oversight. Its work spans the Charlotte metro area and covers residential interior and exterior painting, cabinet refinishing, siding, and deck work.
Across the reviews we analyzed, all of them on Google, several patterns recur. Family members appear in defined roles, with Michelle handling estimates and color selection, Jacob managing scheduling and inspections, and Dave Norby named as owner. Crew leads such as Elvin and Alex recur by name across reviews from unrelated customers, and at least ten reviewers describe hiring the company again, a pattern consistent with a stable in-house crew rather than rotating subcontractors. Interior and exterior projects both come up often, and cabinet refinishing is mentioned repeatedly. The owner replies to reviews individually throughout the sample, including the one critical review it contains. That review concerns responsiveness during the estimate stage, which we cover below.
"We have had them paint every inch of our home both interior and exterior as well as kitchen cabinets. Michelle, Dave, and their entire crew (who has been the same for each job) have been wonderful and the work itself is flawless." - Lisa G., Google Review
Advice For Future Customers
One detailed review describes an estimate that was promised and never delivered on a large job, with the reviewer reporting that only a negative review prompted a response. The company replied and acknowledged it should have communicated the timeline more clearly, so it is worth confirming how responsiveness works at the quote stage before you commit. Ask them directly: "What is your typical turnaround on an estimate, and how will you keep me updated if the timeline slips?"
"Never got back to me about an estimate as promised. It is also difficult to get in touch with the owner, Dave." - Myke B., Google Review
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Additional Questions Answered
What exterior surfaces does Norby Painting handle on a Charlotte home?
Siding, trim, shutters, garage doors, front doors and decks are all standard exterior work here, along with the pressure washing and rotted wood repair that comes first. Phil Griswold describes a job where "The latest project is spray painting of 27 pairs of exterior shutters." Bill Foster covers the same ground, noting Norby "did an excellent job from start to finish on our exterior trim, shutters, garage doors, and front door."
How does Norby Painting work inside a home that stays occupied?
The crews work room by room around the household, protecting furniture and finishing what they open before moving on. Whole interiors and awkward heights are routine, and Christine Pefley describes them "painting most of the interior of our home including a 20ft entryway." Thomas Harman points at the daily conduct instead, writing that "They were respectful of our furniture, so polite and excellent painters." Scheduling is arranged around the family living there.
What does cabinet refinishing with Norby Painting involve for a kitchen?
Cabinets get sanded, primed and sprayed rather than brushed, with the kitchen sealed off so the overspray and dust stay contained. Mark Maznio describes the containment, writing that "They covered the kitchen and appliances so that they could spray the cabinets" and that he was "only completely without use of my kitchen for a day and a half." Doors and drawer fronts can go to the shop for a cleaner finish.
How does Norby Painting handle estimates and color decisions beforehand?
An estimate starts with a walk through the property and a conversation about color, finish and where the money is best spent. Anita Bennett credits Michelle, who "has an eye for color and detail" and works through the choices with the homeowner. Tim Johnson describes the paperwork side, writing that "Clear options were provided, explanations were complete, and there were no surprises." Written scope and pricing arrive together.
Does Norby Painting send its own painters or hire out subcontractors?
Its own painters do the work, and the same faces come back across repeat projects rather than a rotating pool. Lisa Goodrich makes the continuity plain, describing Michelle, Dave and "their entire crew (who has been the same for each job)" over several jobs at her home. Crew leads are known to customers by name, and Stephen Conrad writes that "Elvin and his crew were outstanding."
How does Norby Painting protect a property while painting is underway?
Surfaces, landscaping and belongings get covered before any paint moves, and the site is cleaned at the end of each day rather than at the end of the job. Kenneth Nordt reports an "Excellent job on cleanup. No damage to our numerous plants and bushes." Tina Monaghan describes the same care indoors, writing that "They were very respectful of us and our house."
What repeat, commercial and community work does Norby Painting take on?
Multi-phase residential programs, business premises, condo associations and neighborhood common areas all sit in the workload. Liz B describes a running relationship covering "our entire exterior and deck, followed by the total interior of house, our business two times" across three years. On the community side, margaret brinsko writes that her association "engaged them to clean, scrape and paint the two walls at the entrance to our community".
What registered business name and entity type stands behind Norby Painting?
Norby Painting operates as Norby Painting LLC, a limited liability company formed in North Carolina on 10-24-2011. The state assigned business identification number 1227013 and the entity status is current and active. The registered office sits in Charlotte, North Carolina, which is also the base for the painting operation and the surrounding Carolinas service area the company covers from there.
-Verification Sources: North Carolina Secretary of State business registry
How Norby Painting - CLT Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Norby Painting - CLT performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects Norby Painting - CLT’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.