Owner Mark Rivoli doesn't just run the business - he's on the job. Mark personally handles estimates, color consultations, and regularly works alongside his crew. The Chooz Score's owner engagement indicators are strong: Mark is mentioned by name in the vast majority of reviews, and he actively responds to customer feedback with personalized messages:
"He kept me up to date as the project progressed, made sure I was comfortable with the work, and corrected any issues that came up along the way." - Joe D., Google Review
The last time we conducted our Chooz Score analysis, R&R Painting & Concrete Coatings had over 200 Google reviews with a 5.0-star rating - a perfect score across that volume is rare. This company earned a Chooz Score of 87.5%, with strong marks for review quality and recent activity:
"From start to finish, everything was handled professionally, efficiently, and with great attention to detail. Mark, the owner, is absolutely great to work with - he's responsive, honest, and genuinely cares about making sure the job is done right." - Anthony P., Google Review
What sets R&R apart is the consistency of the crew. The Chooz Score's in-house crews component shows the same names appearing across dozens of reviews - Tyler, Donny, Rob, Tom, Bethany, Jose, and Janice. Customers aren't getting a different group of strangers each time:
"Mark and his workers Donny and Rob did an excellent job on the front of my house, they worked diligently and paid attention to detail." - J V., Google Review
Want us to do the work for you and find you the best painting contractor?
Get StartedFREE SERVICEThe last time we conducted our Chooz Score analysis, over 95 Google reviews mentioned the same qualities again and again - meticulous prep work, attention to detail, and flawless results on challenging surfaces. For homeowners with older Rochester homes full of plaster walls, water damage, and decades-old paint, this is the company that takes the time to get it right:
"I can't say enough positive things about our experience with Monarch Painting. Angelica worked tirelessly to prepare the walls for painting; sanding and smoothing the walls, edges, and corners where needed. The painting was meticulously done, making sure there were no flaws, drips, or rough spots." - Marco I., Google Review
5 years in business and a perfect 5.0-star rating across over 95 Google reviews don't happen by accident. Monarch Painting earned a Chooz Score of 87.3%. The Chooz Score's cross-platform analysis shows consistent ratings across multiple review sites, with every single review in the two-year analysis period coming in at five stars:
"Eric and his crew are outstanding! Brent, Brian, Ben, Jimmy and the rest of the team are tremendous to work with. Professional, friendly, and meticulous to the smallest detail." - Roger S., Google Review
Crews like Jimmy, Brent, Brian, Charlie, and Angelica get called out by name across dozens of reviews - and that kind of consistency doesn't happen with rotating subcontractors. The Chooz Score's in-house crews component shows the same crew names appearing across multiple reviews spanning different seasons and years:
"I have had all our painting done by Eric and Monarch painting since we moved in to our home 20 years ago. They are so good they are under demand so call early to schedule your project." - Joan T., Google Review
Every painter listed on this page has been evaluated using the Chooz multi-step quality process. We combine data analysis with human review to identify companies that consistently deliver strong results for property owners in Adams Basin, NY.
The Chooz Score is a 100-point rating built on platform reviews, review quality and engagement, website and digital presence, and business authority and operations. We use the same scoring framework nationwide while evaluating each contractor's performance specifically within Adams Basin, NY.