Level Up Painting
About Level Up Painting
Jacob Rabideau and Clyde Miller have built a business with over 250 five-star Google reviews and a 4.7-star rating through consistent practices and quality painting. Jon staying late to ensure exterior trim coverage meets his standards, Rebecca and her crew working straight through two-day projects while scraping, caulking, and priming with precision, crew leader Anthony texting daily progress updates so customers know exactly which rooms got completed. Reviews mention painters covering floors with drop cloths and plastic sheeting, detailed prep work on 200-year-old homes requiring careful surface preparation, and final walkthroughs where issues get addressed before the crew leaves.
When Jim needed his large Queen Anne house painted with lead-safe practices, Level Up Painting not only followed EPA protocols but negotiated fairly when unexpected issues arose with deteriorated wood trim. The crew, led by experienced painters, completed the complex historical restoration while maintaining open communication throughout. Two months later, when John noticed his deck staining ran 25% over the original timeline, the company honored the original price and returned to address areas that needed additional attention at no extra charge.
Projects range from single-room refreshes to complete exterior transformations on century-old three-story homes. Customers mention Clyde's thorough color consultation process that helps select the perfect palette, the EPA Lead-Safe certified crews who understand historical property requirements, and the company's practice of using brush painting rather than spraying for exterior work. The fully insured team with $1,000,000 liability coverage and full workers compensation operates from their Exchange Street location while covering Rochester, Brighton, Pittsford, Greece, Penfield, and surrounding Monroe County communities within a 25-mile radius.
Updated: 12-04-2025
Q&A Based On What Customers Are Saying About Level Up Painting
Q: Do Level Up Painting crews actually show up on time and communicate throughout projects?
Multiple customers emphasize punctuality and communication as standout qualities. Kathleen describes the experience as the "BEST experience I've ever had with anyone I've ever hired" and notes that Anthony kept her informed throughout. Matt mentions that Jon's crew was "extremely conscientious, detail oriented, and communicative" with regular check-ins. The company's practice of assigning dedicated crew leaders who text daily updates appears consistently across reviews.
-Review Snippet Sources: Google Reviews
Q: How does Level Up Painting handle prep work on older homes?
Reviews reveal extensive preparation practices, particularly on historical properties. Jim notes the crew followed "lead safe practices" on his Queen Anne home, while another customer describes painters who "scraped, vacuumed scrapings, caulked, nailed siding" before any painting began. Rebecca's crew spent two full days on prep work alone for one cottage project. The company emphasizes that surface preparation is the "most important aspect" of their process.
-Review Snippet Sources: Google Reviews
Q: What happens if Level Up Painting discovers issues during a project?
Customers report fair handling of unexpected discoveries. Jim specifically mentions the company was "willing to negotiate fairly when they came upon things that weren't obvious" during his exterior project. John notes that when his deck project ran over timeline due to discovered issues, Level Up "returned to take care of some things that were missed" without additional charges. The pattern shows accountability rather than surprise upcharges.
-Review Snippet Sources: Google Reviews
Q: Why do customers mention specific Level Up Painting crew members by name?
An unusual number of reviews name individual painters, suggesting memorable interactions. Jon, Doug, Ryan, and Jamel get praised as a team that made a "200 year old three story house look beautiful." Rebecca receives recognition for being "meticulous and very thorough." Anthony and Zach earn mentions for being "excellent" despite weather challenges. Calvin, Jake, Lewis, and Milton all appear in positive reviews, indicating consistent quality across multiple crews.
-Review Snippet Sources: Google Reviews
Q: Does Level Up Painting clean up properly after completing work?
Cleanup practices receive frequent positive mentions. One customer notes the crew left the property "cleaner than when they started" while another describes painters who "cleaned up everyday and kept me apprised of their progress." Rebecca's crew specifically "vacuumed scrapings" during prep work. The company's stated process includes daily cleanup and a thorough final cleanup before the walkthrough.
-Review Snippet Sources: Google Reviews
Q: How did Level Up Painting handle the negative reviews about scheduling and quality issues?
The single detailed negative Yelp review from Ben describes a ceiling project with last-minute cancellation and quality concerns. Owner response shows engagement rather than defensiveness, with the company having "renegotiated the price" to address the customer's dissatisfaction. While the customer remained disappointed, the pattern shows willingness to adjust pricing when expectations aren't fully met rather than ignoring complaints.
-Review Snippet Sources: Yelp, Google Reviews
Q: Is Level Up Painting's pricing competitive compared to other Rochester painters?
Several customers who obtained multiple quotes chose Level Up based on value. One reviewer notes prices were "pretty much in the same ballpark" as competitors but chose Level Up based on recommendations. Ken specifically states he was "pleased with the value" received, while multiple reviews mention "reasonable price" or "fair pricing" alongside quality results. The company positions as mid-market rather than budget or premium.
-Review Snippet Sources: Google Reviews
Q: Does Level Up Painting use their own employees or subcontractors?
The company explicitly differentiates itself by using W-2 employees rather than subcontractors. Their website states they "only hire payroll employees" who go through extensive interviews, addressing an industry concern about inconsistent subcontractor quality. Reviews consistently mention the same crew members across different projects, and the company's Indeed profile shows ongoing hiring for permanent painting positions with benefits.
-Review Snippet Sources: Google Reviews, Company Website, Indeed
Updated: 12-04-2025