Question 1

Q: What happens during the initial phone call and free estimate process with Level Up Painting?

Accepted Answer

Customers describe a process that begins with a detailed phone conversation covering project scope, colors, timeline, and budget. The company then sends a representative to inspect the property and take measurements. Same-day proposals arrive with line-by-line pricing. Jack Hassall recalled a thorough walkthrough of his complex new home, while Phillip Gibson noted the team identified needs he had not considered. The consultation carries no obligation and no cost.

Question 2

Q: How do Level Up Painting crews handle surface preparation before the actual painting begins?

Accepted Answer

Reviewers consistently highlight the prep work as a standout. Rebecca and her crew on one cottage project scraped surfaces, vacuumed debris, caulked gaps, repaired siding, and removed gutter downspouts before priming and painting. The company's exterior painting page outlines a five-step process that starts with hand washing or power washing, then scraping, sanding, priming bare wood, and caulking all seams. Customers with older homes note the extra care given to deteriorated surfaces.

Question 3

Q: What do customers say about the crew leaders and painters who show up on project day?

Accepted Answer

Named crew leaders appear in dozens of reviews. Jon and his teams of Ryan, Jamel, and Doug receive praise for exterior projects on historic homes. Rebecca's crew earns recognition for meticulous cottage work. Anthony and Zach are called organized and efficient. GUS described the experience as the best he has ever had with house painters. Reviewers frequently note that painters arrive on time, in uniform, and maintain clean work sites throughout the project.

Question 4

Q: How does Level Up Painting handle the daily communication and final walkthrough?

Accepted Answer

The company follows a three-tier inspection system. First, the crew leader walks the site with painters to catch touch-up needs. Second, the leader walks the property with the homeowner daily. Third, a final walkthrough happens before sign-off. Multiple reviewers confirm this process. Colleen Long noted the crew addressed rough spots she pointed out without hesitation. Tom Thompson described Jon proactively identifying areas needing extra attention at no additional charge.

Question 5

Q: What happens when something goes wrong or a customer raises a concern after the job?

Accepted Answer

Maria A's exterior painting review noted rushed detail work around window frames. The owner responded with a documented timeline of follow-up attempts and a reminder of the four-year warranty. A HomeAdvisor reviewer who experienced a COVID-related scheduling delay received a deposit refund and an apology. The pattern shows the company tracks customer interactions and references warranty coverage when issues surface, though response timeliness varies.

Question 6

Q: How do repeat customers describe their experience coming back for a second project?

Accepted Answer

Jennifer Leone, returning for deck staining after an interior project, called both jobs immaculate and said she would recommend Level Up to anyone. Joe F hired the company for a second property within twelve months, citing the first experience as the reason. MaryPat A on HomeAdvisor described her second project and praised the same level of professionalism. These accounts suggest consistent delivery across different project types and time periods.

Question 7

Q: Is Level Up Painting properly licensed, insured, and registered as a business entity in New York?

Accepted Answer

The company is registered with the New York Department of State as Level Up Painting, LLC (DOS ID 5253241), filed December 20, 2017, with active status in Monroe County. New York does not require a statewide painter license. The company holds EPA RRP lead-safe certification (NAT-112084-3) for work on pre-1978 homes. The About page states $1,000,000 liability insurance and full workers compensation coverage. BBB rates the company A+ with a file opened August 2021.

Question 8

How Level Up Painting Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Level Up Painting performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects Level Up Painting’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 9

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 10

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

Level Up Painting

Chooz Score Insights

About Level Up Painting

Q&A Based On What Customers Are Saying About Level Up Painting

Q: What happens during the initial phone call and free estimate process with Level Up Painting?

Q: How do Level Up Painting crews handle surface preparation before the actual painting begins?

Q: What do customers say about the crew leaders and painters who show up on project day?

Q: How does Level Up Painting handle the daily communication and final walkthrough?

Q: What happens when something goes wrong or a customer raises a concern after the job?

Q: How do repeat customers describe their experience coming back for a second project?

Q: Is Level Up Painting properly licensed, insured, and registered as a business entity in New York?

Level Up Painting

Chooz Score Insights

About Level Up Painting

Q&A Based On What Customers Are Saying About Level Up Painting

Q: What happens during the initial phone call and free estimate process with Level Up Painting?

Q: How do Level Up Painting crews handle surface preparation before the actual painting begins?

Q: What do customers say about the crew leaders and painters who show up on project day?

Q: How does Level Up Painting handle the daily communication and final walkthrough?

Q: What happens when something goes wrong or a customer raises a concern after the job?

Q: How do repeat customers describe their experience coming back for a second project?

Q: Is Level Up Painting properly licensed, insured, and registered as a business entity in New York?