CertaPro Painters of North Shore and Cape Ann
Chooz Score Insights
Our Chooz Score evaluates 44 factors across reviews, digital presence, and business credentials. Here's what stands out for CertaPro Painters of North Shore and Cape Ann
About CertaPro Painters of North Shore and Cape Ann
Founded in May 2015 by owner Bill Shannon, CertaPro Painters of North Shore and Cape Ann has grown into a well-regarded painting contractor serving Massachusetts' coastal communities. Bill saw a need for a painting company committed to customer satisfaction and systematic quality, bringing the national franchise's proven approach to the local market with personalized service.
The company specializes in residential and commercial painting, offering interior and exterior services alongside cabinet refinishing, deck staining, pressure washing, popcorn ceiling removal, and drywall repair. Job Site Supervisors including Oscar, Sam, Silvio, Xavier, and Pedro lead experienced crews on projects ranging from single-room refreshes to complete home transformations. Multiple customers describe the team as "professional and neat" with consistent "attention to detail."
Based in Peabody, the fully insured team serves Beverly, Danvers, Gloucester, Lynn, Lynnfield, Marblehead, Reading, Salem, Wakefield, and surrounding North Shore communities. The company is EPA RRP Lead-Safe Certified for work on pre-1978 homes and backs all projects with CertaPro's 2-Year Limited Warranty.
Updated: 11-07-2025
Q&A Based On What Customers Are Saying About CertaPro Painters of North Shore and Cape Ann
Q: Why do customers frequently mention Xavier when reviewing CertaPro Painters of North Shore and Cape Ann?
Xavier appears in numerous reviews as a standout painter who consistently exceeds expectations. Jordan Dube noted Xavier "went above and beyond to make sure we were happy with the finished product." Lois Sargent described him as "courteous and professional" who "completed his work and cleaned up afterward." Multiple customers including Tiffini Abelha and Michele Valenza specifically praised Xavier's attention to detail on both interior painting and repair work.
-Review Snippet Sources: Google Reviews
Q: Does CertaPro Painters of North Shore and Cape Ann provide competitive pricing compared to other painting companies?
Pricing emerges as a consistent strength across reviews. Sulav Darnal explained choosing CertaPro because of "great google reviews and fair price compared to other painting companies" noting some competitors "will charge you a fortune." Marianne Sample called pricing "very reasonable compared to other estimates." Julio Stanly Flores confirmed Bill "priced the job right in the middle of all bids" while still delivering quality results.
-Review Snippet Sources: Google Reviews
Q: How does CertaPro Painters of North Shore and Cape Ann handle project communication and daily updates?
Communication stands out as a defining characteristic. Jonathan Arnotis praised how "Kyle kept in touch daily on the project of what would be done" including weather delay notifications. Sarah Steffens appreciated that "Michael who came out to give us an estimate was very responsive with our questions." The company offers updates via text, email, phone, or in-person based on customer preference.
-Review Snippet Sources: Google Reviews
Q: Do customers return to CertaPro Painters of North Shore and Cape Ann for additional projects?
Repeat business appears frequently throughout reviews. Ned Hawkins stated "This is our third time using CertaPro" praising their consistently "neat and clean" work. Karen Connelly confirmed "This is the second time I've used CertaPro" calling them "professional, affordable and dependable." Paul Tansino used them for exterior, interior, and deck work across multiple projects. Claire Bean returned after previous positive experiences.
-Review Snippet Sources: Google Reviews
Q: How does CertaPro Painters of North Shore and Cape Ann handle negative feedback or customer complaints?
Owner Bill Shannon personally responds to reviews, including critical ones. When Christopher Gillett raised warranty concerns, Bill responded professionally defending review authenticity. For the review from Mpa7698 regarding ceiling issues, the company stated they had no record of the transaction and invited further discussion. The pattern shows professional engagement rather than defensive reactions, though resolution evidence varies across complaints.
-Review Snippet Sources: Google Reviews
Q: Does CertaPro Painters of North Shore and Cape Ann finish projects on schedule?
Timeliness receives consistent praise throughout reviews. Ruth Mineo was "extremely happy" that work "was done within two days" when she "expected three." Dineen Lovasco noted they did "an amazing job in record time." ACET 98 appreciated that "they took their time and even skipped a day or three when it rained" to ensure quality, demonstrating schedule flexibility when conditions require it.
-Review Snippet Sources: Google Reviews
Q: What do customers say about cleanup after CertaPro Painters of North Shore and Cape Ann completes a project?
Cleanup quality appears throughout customer feedback. Carol Mahoney praised how they "cleaned up after themselves nicely." Bruce Macdonald called the crew "very professional and neat with their work." ACET 98's extensive review noted the team maintained professionalism throughout the entire process. Jim Spano specifically mentioned they "cleaned up afterwards" after completing his garage project efficiently and affordably.
-Review Snippet Sources: Google Reviews
Updated: 11-07-2025