Crews like Merlyn, Youseff, Hugo, Alyssa, and Elias get called out by name in review after review. The Chooz Score's in-house crews component shows consistency: the same crew names appear across multiple reviews spanning months, confirming Paint Pros MA runs dedicated in-house teams rather than cycling through subcontractors:
"Crew lead Youseff communicated daily on progress and checked in often on satisfaction/details. When job completed, Youseff and Mike came back several times for finishing touches. Crew cleaned up the worksite leaving everything the same as they found it." - Suzanne D., Google Review
The last time we conducted our Chooz Score analysis, Paint Pros MA had over 150 Google reviews with a 5.0-star rating - a perfect score across every single review. This company earned a Chooz Score of 92.7%. That kind of consistency across a growing review base is rare, and it holds up across platforms:
"As a fellow business owner, I don't usually write reviews - but after seeing Paint Bros in action, I had to make an exception. Whether it's the prep, the attention to detail, or just the way they carry themselves on-site, it's clear they treat every job like it's their reputation on the line." - Keymy V., Google Review
Owner Justin personally handles estimates, oversees projects, and often works alongside his crews on-site. The Chooz Score's owner engagement indicators are strong: Justin is mentioned by name in the majority of reviews, and he responds to virtually every one with personalized details about the project and customer:
"Justin came out himself for the estimate. Very easy to deal with. Very professional. They guarantee their work. During the final walk through, the owner even pointed out a few small touch ups needed that I missed." - Dyann P., Google Review
100% Recommended (7 Reviews)
Want us to do the work for you and find you the best painting contractor?
Get StartedFREE SERVICEOwner Gary DiNapoli personally handles estimates, oversees every project, and is mentioned by name in nearly every review. This isn't a company where you talk to a salesperson and never see them again. Gary walks the property, discusses options, and follows up after completion:
"Gary was always easily available for consultations beforehand and impressed us on his first walk-around by noticing little details. He is a friendly, articulate man who clearly takes pride in going the extra mile." - Tom R., Google Review
The last time we conducted our Chooz Score analysis, DiNapoli Painting had over 300 Google reviews with a 4.9-star rating, plus 5.0 stars on Yelp with over 10 reviews and 5.0 stars on Facebook. This company earned a Chooz Score of 90.9%. With over 30 years in business since 1993, that consistency speaks volumes:
"Best painting company ever! I've had dozens of jobs done over the years and Gary's company is the Best! Thorough, detailed, prompt, clean, affordable!" - Peter C., Google Review
High marks on the Chooz Score's customer retention indicators: multiple reviewers mention returning for second, third, or even fourth projects over the years. Word-of-mouth referrals are a recurring theme, with neighbors calling after seeing completed work:
"DiNapoli did such a good job painting the exterior back side of my house, we hired them again immediately to paint the entire rest of the house. Excellent experience all around." - Laura U., Google Review
If you're a first-time customer who wants guidance through the painting process, this company makes it easy. Owner Bill personally responds to virtually every review with individualized messages—mentioning specific team members and project details, not generic thank-yous. This attention to communication carries through to the actual work:
"Kyle kept in touch daily on the project of what would be done. And when there was a bad weather day he informed me of no work being done on that day." - Jonathan A., Google Review
If you're budget-conscious but still want quality, their pricing approach stands out. Multiple customers specifically chose CertaPro after receiving quotes they describe as "unbelievable" from competitors—and not in a good way. What makes the difference:
"There are many companies with great reviews but will charge you a fortune (not an exaggeration). Some of the quotes we got are just unbelievable. We are so glad that we chose CertaPro." - Sulav D., Google Review
If you're a busy professional or family on a tight schedule, their track record delivers. Projects consistently finish ahead of schedule, and the team accommodates tight timelines without sacrificing quality:
"I needed less than a week turnaround for all the walls in my condo and they said No Problem!" - Chanel B., Google Review
If you're looking for a long-term painting partner for multiple projects, customers keep coming back. The last time we conducted our Chooz Score analysis, they had over 125 Google reviews with a 4.9-star rating (Source: Google Reviews) and earned a Chooz Score of 90.9%. Clear evidence shows this isn't just one-and-done service:
"This is the second time I've used CertaPro. They are professional, affordable and dependable. They did a perfect job. Would use them again without question." - Karen C., Google Review
One reviewer mentioned difficulty reaching the company by phone. While the overwhelming majority of reviews praise their communication, if phone responsiveness is important to you, it's worth asking about. Ask them directly: "What's the best way to reach you quickly if I have questions during my project?"
"No answer or voicemail when calling from number provided online." - Killian M., Google Review (no owner reply)
Over 80 Google reviews with a perfect 5.0-star rating is remarkable for any painting company. This company earned a Chooz Score of 90.2%. With 15 years in business serving Lynn, MA and surrounding communities, Rodrigo's has built a reputation on word-of-mouth referrals:
"Rodrigo and his team are absolute pros! They worked meticulously on our 1889 Victorian home and did not miss a single detail. Rodrigo is on site and always easy to reach if you have questions." - Dan K., Google Review
Customers consistently praise the meticulous prep work and attention to detail. From scraping and reglazing original windows on historic homes to transforming 30-year-old cabinets, the team takes pride in getting the small things right:
"They put a ton of work into the prep, thoroughly scraping and reglazing our original windows, getting rid of years of paint build-up from our original porch columns and doors, and caulking all the gaps in our huge porch ceiling." - Alix H., Google Review
What sets them apart is how they treat your home. Rodrigo's crews protect belongings, clean up daily, and often leave spaces cleaner than they found them. This attention to cleanliness comes up in review after review:
"The interior of the house was also cleaner when we came back then when we left! Rodrigo went above and beyond to make sure we were satisfied with the final product." - Brittany W., Google Review
If you're a first-time customer who wants guidance through every step of your project, Ulta Home delivers. Owner Bruno and his team respond to virtually every review with personalized messages that reference specific project details and team members—not copy-paste thank yous. The last time we conducted our Chooz Score analysis, the owner response rate was approximately 90-95%. This responsiveness carries through to the actual work:
"Communication was great, both via phone calls and emails and the online portal, which was very easy to use. Any issues that arose were immediately dealt with and the team responded well to real-time feedback whilst on the job." - Christine P., Google Review
If you're particular about craftsmanship and the details matter to you, this company's reviews reflect that focus. Many of the reviews we looked at mention specific prep work, careful protection of belongings, and meticulous cleanup. Team members are frequently praised by name—Jefferson, Leo's team, Hugo, Tiago, Aldo—which suggests consistent quality across different crews:
"Jefferson was a superior craftsman. He spent close to three days preparing the clapboards for painting. He then caulked the side of the house; I counted six tubes of caulk used on the building. The results were very impressive." - Barbara P., Google Review
If you're looking for a long-term home improvement partner, Ulta Home has built that kind of relationship with many customers. Several reviewers specifically mention using them multiple times across different projects—interior painting, exterior work, flooring, cabinet refinishing, and bathroom remodels:
"We have worked with them many times in the last few years, and they have consistently maintained their standard. He is very responsive and the job was started and finished in timely manner." - Pooja G., Google Review
If you want a company with a solid reputation, Ulta Home has earned a Chooz Score of 90.1% and one of the strongest review portfolios in the Metro West Boston market. The last time we conducted our Chooz Score analysis, they had over 115 Google reviews with a 5.0-star rating (Source: Google Reviews). Founded in 2014, they've built over 10 years of experience serving the Greater Boston area:
"This is a first class company with excellent employees who are skilled in their area of service. They offer first class advice, show up on time, deal with the customer as if you were the only customer in the world and deliver a beautifully finished project." - Vesper G., Google Review
Nearly all reviews are strongly positive, but there is one 3-star review where a customer disagreed with technical guidance Ulta provided about staining options. This appears to be a difference of opinion rather than a service complaint, but if you have a specialty finish project—like re-staining previously painted surfaces—it may be worth discussing their approach to ensure alignment. Ask them directly: "What's your approach to [your specific finish type], and can you walk me through why you recommend it?"
"I disagree with your statement. Solid stain could be painted over many services, including an already painted wood surface." - Chris T., Google Review (no owner reply)
Every painter listed on this page has been evaluated using the Chooz multi-step quality process. We combine data analysis with human review to identify companies that consistently deliver strong results for property owners in Saugus, MA.
The Chooz Score is a 100-point rating built on platform reviews, review quality and engagement, website and digital presence, and business authority and operations. We use the same scoring framework nationwide while evaluating each contractor's performance specifically within Saugus, MA.