Chooz Score Insights
Their Team, Not Random Subs
Crews like Merlyn, Youseff, Hugo, Alyssa, and Elias get called out by name in review after review. The Chooz Score's in-house crews component shows consistency: the same crew names appear across multiple reviews spanning months, confirming Paint Pros MA runs dedicated in-house teams rather than cycling through subcontractors:
- Over 20 different employee names appear across reviews, with crew leads like Jake, Leo, Gabriel, and Eleo praised for managing projects independently and with care
- Multiple reviewers describe crews that communicated daily, checked in on satisfaction, and returned for finishing touches without being asked
"Crew lead Youseff communicated daily on progress and checked in often on satisfaction/details. When job completed, Youseff and Mike came back several times for finishing touches. Crew cleaned up the worksite leaving everything the same as they found it." - Suzanne D., Google Review
The Reviews Speak for Themselves
The last time we conducted our Chooz Score analysis, Paint Pros MA had over 150 Google reviews with a 5.0-star rating - a perfect score across every single review. This company earned a Chooz Score of 92.7%. That kind of consistency across a growing review base is rare, and it holds up across platforms:
- Accredited with the Better Business Bureau since 2024, with 100% recommended on Facebook and 5.0 stars on Angi
- 9 Nextdoor Faves from neighbors in the Haverhill area, reinforcing strong local word-of-mouth
"As a fellow business owner, I don't usually write reviews - but after seeing Paint Bros in action, I had to make an exception. Whether it's the prep, the attention to detail, or just the way they carry themselves on-site, it's clear they treat every job like it's their reputation on the line." - Keymy V., Google Review
Hands-On Leadership
Owner Justin personally handles estimates, oversees projects, and often works alongside his crews on-site. The Chooz Score's owner engagement indicators are strong: Justin is mentioned by name in the majority of reviews, and he responds to virtually every one with personalized details about the project and customer:
- Customers describe Justin walking through projects step-by-step before work begins and conducting final walkthroughs where he identifies touch-ups before the customer even notices them
- When one reviewer reported a crew issue, Justin stepped in immediately, resolved the situation, and followed up personally to ensure satisfaction
- MA Home Improvement Contractor License No. 207581 verified active, plus EPA Lead-Safe Certification on file
"Justin came out himself for the estimate. Very easy to deal with. Very professional. They guarantee their work. During the final walk through, the owner even pointed out a few small touch ups needed that I missed." - Dyann P., Google Review
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Additional Questions Answered
Does Paint Pros MA actually follow through on communication like reviews suggest?
Justin's responsiveness appears throughout customer feedback. Maeghan Culley notes the team was "quick, clean, and the work was done beautifully," while Jason Marhue praises "excellent service" with same-day owner responses to his review. Customers consistently mention text updates, morning arrival confirmations, and Justin personally answering calls. The pattern holds from initial estimate through final walkthrough.
How does Paint Pros MA handle drywall and plaster repairs before painting?
Drywall work represents a core specialty rather than an afterthought. Max Rizzo describes "workmanship was excellent" on his repair project, while multiple reviewers mention water damage restoration, hole patching, and skim coating completed before any paint touches the walls. Crew member Merlyn receives specific praise for ceiling repairs. The company approaches surface prep as the foundation for lasting finishes.
What do customers say about Paint Pros MA's cabinet refinishing quality?
Cabinet projects showcase the team's detail orientation. Bob Klein hired them for kitchen cabinets and was so satisfied he returned for deck staining, calling the results exceptional. Ann Rose praises the transformation of her dated cabinets. Customers note the multi-step process of cleaning, sanding, priming, and applying durable finishes designed for kitchen moisture and daily use.
Do Paint Pros MA crews leave job sites clean during and after projects?
Cleanup standards appear consistently across reviews. Mandi Salvatore found her place "left spotless" after extensive molding and painting work. Maeghan Culley specifically highlights they were "clean" throughout the process. Multiple customers mention drop cloths protecting floors, furniture covered and moved carefully, and end-of-day tidying that leaves homes livable even during multi-day projects.
How does Paint Pros MA handle specialty projects like churches or commercial spaces?
Commercial experience spans diverse settings. Philip Boshar hired them for church exterior work including windows, trim, and areas around stained glass. Kristen O had her salon transformed. Alissa Santostefano describes an office painting that exceeded expectations. Enzo Carrara trusted them with eight decks at Bay Colony Condominiums. The team coordinates scheduling around business hours and occupancy requirements.
Which Paint Pros MA crew members do customers mention by name?
Reviews reveal a consistent team rather than rotating subcontractors. Justin handles estimates and maintains communication throughout. Elias earns descriptions like "artist" for detailed finish work. Merlyn tackles ceiling repairs and emergency calls. Mike assists with color consultation and project coordination. Alyssa, Leo, Gabriel, Hugo, Billy, and Paulo appear across multiple projects, suggesting stable employment and crew familiarity.
Does Paint Pros MA offer emergency or weekend painting services?
Urgent response capability surfaces in several reviews. Joseph Ingaharro received same-day weekend service. Catherine D mentions emergency scheduling when timing was critical. The company advertises 24/7 availability for estimates and accommodates after-hours work for occupied homes and businesses needing minimal disruption. Jasmina Mehinagic summarizes the experience as "excellent service, great work" with "reasonable price."
Is Paint Pros MA licensed and registered in Massachusetts?
Paint Pros MA LLC is registered with the Massachusetts Secretary of State (Entity ID 001631879) and holds an active Home Improvement Contractor License No. 207581, valid through February 8, 2027. The company was originally incorporated as Paint Bros MA LLC on January 21, 2023, with the name officially changed to Paint Pros MA LLC on November 3, 2025. Owners Justin Lebbos and Jacob Giuffrida are listed as managers. The business address is 85 River St, Haverhill, MA 01832.
-Verification Sources: Massachusetts Secretary of State, Massachusetts Office of Consumer Affairs and Business Regulation
How Paint Pros MA Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Paint Pros MA performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects Paint Pros MA’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.