Crews like Merlyn, Youseff, Hugo, Alyssa, and Elias get called out by name in review after review. The Chooz Score's in-house crews component shows consistency: the same crew names appear across multiple reviews spanning months, confirming Paint Pros MA runs dedicated in-house teams rather than cycling through subcontractors:
"Crew lead Youseff communicated daily on progress and checked in often on satisfaction/details. When job completed, Youseff and Mike came back several times for finishing touches. Crew cleaned up the worksite leaving everything the same as they found it." - Suzanne D., Google Review
The last time we conducted our Chooz Score analysis, Paint Pros MA had over 150 Google reviews with a 5.0-star rating - a perfect score across every single review. This company earned a Chooz Score of 92.7%. That kind of consistency across a growing review base is rare, and it holds up across platforms:
"As a fellow business owner, I don't usually write reviews - but after seeing Paint Bros in action, I had to make an exception. Whether it's the prep, the attention to detail, or just the way they carry themselves on-site, it's clear they treat every job like it's their reputation on the line." - Keymy V., Google Review
Owner Justin personally handles estimates, oversees projects, and often works alongside his crews on-site. The Chooz Score's owner engagement indicators are strong: Justin is mentioned by name in the majority of reviews, and he responds to virtually every one with personalized details about the project and customer:
"Justin came out himself for the estimate. Very easy to deal with. Very professional. They guarantee their work. During the final walk through, the owner even pointed out a few small touch ups needed that I missed." - Dyann P., Google Review
100% Recommended (7 Reviews)
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Get StartedFREE SERVICECustomers don't just hire Castle Complements once, they keep coming back for decades. The Chooz Score's customer retention indicators are exceptional: owner Mat Richards has built relationships spanning 15, 20, and even close to 25 years with some clients. That kind of loyalty doesn't happen by accident:
"We've had Castle Complements for several jobs for almost fifteen years. Mat does a great job, especially with prep work so that the paint looks good for a long time." - J.P. L., Google Review
The last time we conducted our Chooz Score analysis, Castle Complements had over 110 Google reviews with a 5.0-star rating. This company earned a Chooz Score of 91.0%. With 25 years in business since owner Mat Richards returned from Army active duty in 2000, they've built a reputation across the Merrimack Valley:
"The best experience with a contractor we've had in quite some time! Mat and his entire crew were very professional and went above and beyond all of our expectations." - Nicholas T., Google Review
Castle Complements keeps the same crew on projects, and customers notice. The Chooz Score's in-house crews component shows consistency: the same names appear across multiple reviews, and customers praise the team chemistry:
"I can't say enough positive things about Castle Complements and their crew. The experience from end-to-end was seamless. Excellent communication, on-time crew and they finished our internal painting in no-time." - Jill D., Google Review
One reviewer noted that cleanup after interior work took more effort than expected. While the painting quality was praised, the timing of protective plastic removal during sanding created additional cleanup. Ask them directly: "What's your cleanup process during and after the project, especially for interior work with sanding?"
"Not giving a 5 because the clean up afterwards was pretty intense. I feel they took down plastic too soon, and ended up doing more sanding without the plastic…..it was quite messy and took hours to clean" - Gail H., Google Review (no owner reply)
Customers consistently mention the same crew names across reviews: Dennis, Victor, Cesar, Joseph, Eder, Harvey, and Ricco. The Chooz Score's in-house crews component shows consistency: the same painters appear across multiple projects, which means you're likely to get experienced professionals who know their craft:
"Cesar and his crew are incredible. Cesar is so knowledgeable and patient. He waited patiently until we were able to have him come out again to redo the deck. It's absolutely gorgeous!" - S L., Google Review
Fast turnaround without cutting corners comes up frequently in reviews. Owner Fadi Francis is praised for quick response times and getting projects scheduled promptly:
"We contacted them on a Saturday, they came same day to assess. By Sunday, they provided a very detailed quote. By Thursday they started painting and were done by end of day Saturday." - Daniel H., Google Review
The last time we conducted our Chooz Score analysis, Fresh Coat Painters of Andover had over 50 Google reviews with a 4.9-star rating. This company earned a Chooz Score of 90.1%. As part of the Fresh Coat national franchise network with over 15 years of experience, this local operation brings franchise-backed systems to the Andover area:
"I have used Fresh Coat multiple times on my historic home and they are the best. Detailed quote, fast service and the work is top notch." - Ian C., Google Review
One detailed Yelp review describes challenges with a cabinet painting project, including issues with door installation, hinge replacement, and handle holes not being drilled as agreed. While most reviews are positive, cabinet refinishing involves many steps and coordination. If you're considering cabinet work, ask directly: "Can you walk me through exactly how the cabinet painting process works, including how doors are handled, what prep is included, and how you ensure quality control before final installation?"
"The doors had no additional holes for handles, although I was charged additionally for extra holes that I requested. So, he had to take them back and drill them." - Pavel S., Yelp Review (no owner reply)
If you're a first-time customer who wants guidance through every step of your project, Ulta Home delivers. Owner Bruno and his team respond to virtually every review with personalized messages that reference specific project details and team members—not copy-paste thank yous. The last time we conducted our Chooz Score analysis, the owner response rate was approximately 90-95%. This responsiveness carries through to the actual work:
"Communication was great, both via phone calls and emails and the online portal, which was very easy to use. Any issues that arose were immediately dealt with and the team responded well to real-time feedback whilst on the job." - Christine P., Google Review
If you're particular about craftsmanship and the details matter to you, this company's reviews reflect that focus. Many of the reviews we looked at mention specific prep work, careful protection of belongings, and meticulous cleanup. Team members are frequently praised by name—Jefferson, Leo's team, Hugo, Tiago, Aldo—which suggests consistent quality across different crews:
"Jefferson was a superior craftsman. He spent close to three days preparing the clapboards for painting. He then caulked the side of the house; I counted six tubes of caulk used on the building. The results were very impressive." - Barbara P., Google Review
If you're looking for a long-term home improvement partner, Ulta Home has built that kind of relationship with many customers. Several reviewers specifically mention using them multiple times across different projects—interior painting, exterior work, flooring, cabinet refinishing, and bathroom remodels:
"We have worked with them many times in the last few years, and they have consistently maintained their standard. He is very responsive and the job was started and finished in timely manner." - Pooja G., Google Review
If you want a company with a solid reputation, Ulta Home has earned a Chooz Score of 90.1% and one of the strongest review portfolios in the Metro West Boston market. The last time we conducted our Chooz Score analysis, they had over 115 Google reviews with a 5.0-star rating (Source: Google Reviews). Founded in 2014, they've built over 10 years of experience serving the Greater Boston area:
"This is a first class company with excellent employees who are skilled in their area of service. They offer first class advice, show up on time, deal with the customer as if you were the only customer in the world and deliver a beautifully finished project." - Vesper G., Google Review
Nearly all reviews are strongly positive, but there is one 3-star review where a customer disagreed with technical guidance Ulta provided about staining options. This appears to be a difference of opinion rather than a service complaint, but if you have a specialty finish project—like re-staining previously painted surfaces—it may be worth discussing their approach to ensure alignment. Ask them directly: "What's your approach to [your specific finish type], and can you walk me through why you recommend it?"
"I disagree with your statement. Solid stain could be painted over many services, including an already painted wood surface." - Chris T., Google Review (no owner reply)
Owner John Burke personally handles consultations and stays involved from first meeting to final walkthrough. The Chooz Score's owner engagement indicators are strong: John is mentioned by name in reviews and actively responds to feedback with personalized messages, not copy-paste thank-yous:
"After meeting with John, I had complete confidence in him and his top rate team of painters. What a fantastic job!" - Penny H., Google Review
Nearly two decades in business builds a certain kind of trust. Burke & Crew Paintwrights earned a Chooz Score of 87.5%. The last time we conducted our Chooz Score analysis, they had over 25 Google reviews with a perfect 5.0-star rating:
"Burke & Crew have been a trusted provider of painting and wall repair services for Servpro of Beverly for several years. The professionalism, reliability, and high level of service they provide are key factors in helping our franchise to consistently achieve our business goals." - Gary T., Google Review
Projects consistently finish on budget, and customers call out fair, transparent pricing without being asked. Multiple reviewers specifically mention the value they received:
"John was completely transparent about his pricing and the job was completed under my budget and under the other bids I received." - Ed P., Google Review
Every painter listed on this page has been evaluated using the Chooz multi-step quality process. We combine data analysis with human review to identify companies that consistently deliver strong results for property owners in Lawrence, MA.
The Chooz Score is a 100-point rating built on platform reviews, review quality and engagement, website and digital presence, and business authority and operations. We use the same scoring framework nationwide while evaluating each contractor's performance specifically within Lawrence, MA.