When Jake O needed his entire house interior painted, a recommendation from his local Sherwin-Williams led him to Carters Ladder LLC. The project required flexibility. Jake changed colors late in the process, and Jose adjusted gracefully, completing the work in four days. During the job, Jose noticed packages left on the porch during a rainstorm and brought them inside the garage to protect them. That small act captures something reviews consistently mention about this Sturbridge contractor.
Owner Jose Machado established Carters Ladder LLC in 2021, naming the company after his firstborn child (the logo features his second). While the business is relatively young, Jose brings over 20 years of painting experience to every project. The team handles interior and exterior residential work, cabinet refinishing, drywall repair, and water damage restoration. They also take on commercial projects, including recent work at Luxury Cinemas 8 in Sturbridge.
The company holds Massachusetts Home Improvement Contractor License No. 213720 (verified active). Based in Sturbridge, they serve Central Massachusetts communities within approximately 25 miles.
Updated: 04-06-2026
Speed appears consistently across reviews. Alex Athans reported a back room, hallway, and stairway completed in "two-and-a-half days." Jake O had his entire house interior painted in four days. Montana Roldan noted the team accommodated a tight deadline for a commercial photo shoot on short notice. The pattern suggests Jose schedules efficiently and crews work at a steady pace without sacrificing quality.
-Review Snippet Sources: Google Reviews
Multiple customers highlight responsiveness. Kristen Rose noted they "responded immediately to all correspondence." Alex Athans appreciated receiving "video updates" during his project. Montana Roldan described all interactions as delivered with "professionalism and kindness." Jose appears to maintain direct communication with clients throughout the process rather than going silent once work begins.
-Review Snippet Sources: Google Reviews
Ryan Jansson hired them specifically for kitchen cabinets and reported the results came out "better than expected." He added he "can't wait to work with them again." Maria Waterhouse also mentioned cabinet painting among services received, noting "very detailed, high quality work." Cabinet refinishing appears to be a strength based on customer feedback.
-Review Snippet Sources: Google Reviews
Michele Blackburn tested them with a challenging great room featuring "high, vaulted ceilings and a lot of detail work behind built in cabinets." She reported they "handled it all beautifully, with professionalism and care." The team's ability to navigate complex spaces and deliver results described as "stunning" suggests capability beyond basic room painting.
-Review Snippet Sources: Google Reviews
Michele Blackburn, who mentioned she doesn't "hire contractors a lot," said they "made us feel so comfortable and at ease with the process." Montana Roldan called Jose's estimates "honest, clear, and detailed." J Lav described the team as "trustworthy, kind, prompt, fast paced professionals." Reviews suggest an approach that works well for customers unfamiliar with hiring painting contractors.
-Review Snippet Sources: Google Reviews
Pricing receives positive mentions without specific dollar amounts. Montana Roldan called it "extremely reasonable." Michele Blackburn referenced "a fair and competitive price." Audrey Waterhouse noted "very competitive pricing." Beth Fogarty mentioned "quality service and competitive pricing." No reviews mention unexpected charges or estimate surprises.
-Review Snippet Sources: Google Reviews
Yes. Montana Roldan hired them for a "business interior" painting project with deadline pressure for a photo shoot. Facebook shows recent commercial work at Luxury Cinemas 8 in Sturbridge. Kings of Pressure Power Washing mentioned exterior work in Sutton. The company appears to handle both residential and commercial projects.
-Review Snippet Sources: Google Reviews, Facebook
Cleanliness appears in multiple reviews. Alex Athans described the crew as "clean and efficient." Jake O noted they took care of his "house, TVs, furniture, etc." Charles Diaz praised their "clean professional paint job." No reviews mention mess or cleanup issues, suggesting the team maintains jobsite standards throughout projects.
-Review Snippet Sources: Google Reviews
Updated: 04-07-2026