Chooz Score Insights
Ask for Fernando
Read through the reviews and one name shows up more than any other, and it isn't the company's. It's Fernando. Owner Fernando Lugo runs a small, steady crew that customers come to know by name, from Juan on interiors to Nick handling front doors and exterior work. That consistency is exactly what the Chooz Score's in-house crews component is designed to detect, and Professional Touch earns full marks on it. The same painters turn up job after job, which is why reviewers thank crew members individually rather than a faceless company. On one interior job, Juan painted a living room with a vaulted ceiling plus the dining room, kitchen, and hallway, trim and all, in two days, moved the heavy furniture out and back, and left the leftover paint behind for future touch-ups. "Fernando was able to give me a reasonable quote, and Juan came out to paint within a week. Juan got the livingroom (vaulted ceiling), dining room, kitchen, and hallway painted (trim and all) in TWO days. He moved the big furniture out of the way and back and left the space clean. He also left the paint for my own touch ups in the future." - Shana C., Google Review
Eighteen Years, Same Painters
Eighteen years with the same painters. That's not really a review anymore, it's a relationship. One family has called Fernando's crew back across nearly two decades, first for the inside of the house and lately for the exterior, and they're far from alone. Reviewers describe hiring Professional Touch a second, third, even fourth time, and a realtor mentions steering both her buying and selling clients their way. The Chooz Score's customer retention indicators land well above average here, driven by how many reviewers volunteer that they've hired the crew before without being prompted. "Our entire family has been using Fernando and his crew of painters for over 18 years. They recently painted our house first all of the inside and today completed the exterior. They definitely are 'professional' in every way." - Mike S., Google Review
The Reviews Speak for Themselves
More than 130 Google reviews, and the average still sits at 4.8 stars. The last time we ran our Chooz Score analysis, Professional Touch Paint carried over 130 Google reviews with a 4.8-star rating, plus over 60 reviews and a 4.2-star rating on Yelp and 100% recommended on Facebook. That's a deep, multi-platform track record, not a handful of glowing notes on a single site. It's a registered North Carolina business serving Raleigh, Wake Forest, Cary, Apex, and Durham, and it earned a Chooz Score of 81.4%. "Professional Touch Paint crew did a top notch job painting the kitchen cabinets in a recent home listed for sale. Pricing was reasonable, job done promptly and looks amazing. Thank you!" - Whitney N., Google Review
Questions to Ask Professional Touch Paint
Staying in Touch, From Estimate to Follow-Up
The crew's work earns near-universal praise, but a handful of reviewers tell a different story about the front end and the follow-up, describing estimate appointments that were missed and messages that went unanswered. The company also replies publicly to only a small share of its reviews, so if timely communication matters to you, it's worth setting expectations early. Ask them directly: "If we agree on an estimate or a start date, how will you confirm it, and who do I reach if I don't hear back?" "He stood me up both times we arranged for him to come, review the work, and provide the estimate. The first time, an apology came several hours later, so we rescheduled for the following day, but again he never showed, and never communicated that he was unable to come." - Grace O., Google Review (no owner reply)
Find out more about how we Professional Touch Paint
Worked with this company?
All verified feedback is published, positive or not. Identity and project verified before publication. Direct submissions are unpaid; invited customers may receive a disclosed $50 thank-you that never depends on their answers.
Additional Questions Answered
What kind of interior painting does Professional Touch Paint handle for homeowners?
Professional Touch Paint repaints full home interiors, covering walls, ceilings, trim, doors, and stairways from one room to the whole house. The crew preps surfaces, protects the space, and uses quality paint for an even finish. Dave Nies wrote that "You can tell they take real pride in what they do", and Bruce Ponzo noted the team "painted our entire interior house" before returning to touch up the details.
Does Professional Touch Paint do kitchen cabinet painting and refinishing work?
Yes, cabinet painting and refinishing is one of the company's most requested jobs, from kitchen uppers and lowers to full refinishes that update a dated kitchen. The crew removes doors, preps, and sprays for a smooth factory-style finish. Mary F said "They did an OUTSTANDING job" and added "We LOVE our new cabinets", finishing the work in only two days.
Can Professional Touch Paint repaint the exterior of my house?
Yes, Professional Touch Paint repaints home exteriors and repairs the surfaces first, from siding and trim to dry rot, fences, decks, and gutters. Fernando often advises repairing and repainting only what needs it rather than overselling a full redo. Christine P. reported that "The final job looks amazing", and Mike Carroll said "His crew came and did an excellent job on my house" after power washing.
How does Professional Touch Paint handle pricing and painting estimates?
Pricing is quoted up front after a walk-through, and many homeowners compare it against other painters before choosing the company. Estimates are free and the quote reflects the actual scope of work. Alicia P. summed up her experience by writing that "Pricing was on point, and was fair", and several other clients mention getting a better number here after gathering three or four competing quotes.
Is Professional Touch Paint punctual and reliable about finishing on schedule?
Crews arrive on time and usually finish within the window set at the estimate, often a few days for a whole-home job. The team works full days and keeps the project moving from start to cleanup. Eric Jensen captured the surprise many clients feel, asking "When was the last time a contractor of any kind finished ahead of schedule?" after the crew wrapped his interior early.
How does Professional Touch Paint protect a home during a project?
The crew covers floors, windows, and furniture, keeps the work area tidy each day, and cleans up fully before leaving. Homeowners regularly point out how little mess is left behind once a room is finished. Donna Cawthon described the team as "Professional and polite and leave no mess behind", which matches a steady theme across reviews of a careful, respectful crew inside the house.
What prep work does Professional Touch Paint do before painting a room?
Preparation comes first, so the crew removes popcorn ceilings, strips old wallpaper, and repairs drywall, cracks, and nail pops before any paint goes on. That groundwork is why the finished surfaces look clean and hold up. After a full interior and popcorn removal, Deng Madut wrote that "The results were high-quality and exceeded our expectations", crediting the careful preparation the team put in first.
Do customers hire Professional Touch Paint again for future projects?
Yes, many homeowners bring the company back for one project after another, sometimes over many years and several houses. Repeat work and referrals make up a large share of the schedule. Beth Gerwick King noted on Facebook that "This is the 2nd time we’ve hired Professional Touch", while Mike Sommer shared that "Our entire family has been using Fernando and his crew of painters for over 18 years".
Is Professional Touch Paint a registered business in North Carolina?
Professional Touch Paint operates as Professional Touch Paint, LLC, a North Carolina limited liability company registered with the Secretary of State under business ID 1661076. The registration is current and active, and the business is based in Raleigh and serves the surrounding Wake County and Triangle communities. Homeowners can confirm the entity record directly through the North Carolina Secretary of State business registration search.
-Verification Sources: NC Secretary of State
How Professional Touch Paint Was Evaluated
Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Professional Touch Paint performs across the key signals that matter most to property owners.
How the Chooz Score Works
The Chooz Score is a 100-point rating based on four core pillars:
- Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others
- Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews
- Website and digital presence, which helps indicate professionalism, transparency, and communication quality
- Business authority & operations, including years in business, licensing, insurance, and other operational standards
Each contractor is evaluated using the same framework nationwide, and the score reflects Professional Touch Paint’s performance within its local market.
A Chooz Score represents real-world performance, verified signals, and human-reviewed context.
Chooz Score Award Levels
Scores are determined through more than 40 evaluation factors across our four pillars.
If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.