Northeast Pro Painting & Restoration
About Northeast Pro Painting & Restoration
When a Buffalo barbershop owner needed his mother's house completely transformed (including an attic renovation, wall demolition, and fresh paint throughout), Northeast Pro Painting & Restoration delivered results he called "absolutely mind-blowing." This level of comprehensive care defines how owner Thomas Clark approaches every project, understanding that painting often reveals deeper issues requiring attention.
That barbershop project represents typical Northeast Pro execution. Thomas and his team have built over 145 five-star Google reviews and an A+ BBB rating through consistent practices. Daily communication with progress photos, discovering and addressing rotting wood before it becomes catastrophic, and sending color consultant Gigi to help homeowners navigate overwhelming paint choices. From their shop on College Street in Buffalo, they handle everything from condo restorations after tenant damage to complete historical home revivals across Western New York.
The company operates primarily through word-of-mouth referrals across Buffalo's tight-knit neighborhoods. Customers like Leonardo Molina describe "years of business together with my family" because the experience exceeded expectations. The 4.9-star average reflects something beyond technical painting skill. It captures a contractor who treats Buffalo's aging housing stock with the respect it deserves, maintains constant communication rather than disappearing between start and finish, and backs everything with a 5-year warranty extendable to seven years through their Annual Service Plan.
Updated: 12-15-2025
Q&A Based On What Customers Are Saying About Northeast Pro Painting & Restoration
Q: Does Northeast Pro Painting & Restoration actually show up when scheduled and complete projects on time?
Multiple customers emphasize punctuality as a standout quality. Mike Edinger noted the crew was "on time every single day" throughout his project. Jackie Germano described how they "showed up every day at 8am" and completed her exterior in just 3.5 days. Reviews consistently mention reliable scheduling and crews who arrive when promised, with several customers expressing surprise at how quickly large projects were finished.
-Review Snippet Sources: Google Reviews
Q: How does Northeast Pro Painting & Restoration handle color selection for customers who feel overwhelmed by choices?
The company employs Gigi as a dedicated color consultant who visits homes for complimentary consultations. Mike Edinger specifically praised how "Gigi helped with color selection" during his project. Multiple reviews mention this service as a differentiator, with customers appreciating personalized guidance rather than being left to choose from thousands of swatches alone. The consultation includes considering lighting, architectural style, and neighborhood context.
-Review Snippet Sources: Google Reviews
Q: What happens when Northeast Pro Painting & Restoration discovers problems like rotting wood during exterior projects?
Reviews reveal a pattern of proactive problem-solving. Rosenda Belmonte described how they found "rotting wood under the siding" and addressed it as part of the project. The company operates an in-house custom mill and fabrication shop specifically for historical detail replication. Rather than ignoring underlying issues or charging surprise fees, crews communicate findings immediately and incorporate necessary repairs into the scope.
-Review Snippet Sources: Google Reviews
Q: Does Northeast Pro Painting & Restoration provide daily updates and communication during projects?
Communication stands out as a consistent theme across reviews. Leonardo Molina praised receiving "daily communication and pictures" throughout his condo restoration. Customers mention text updates, progress photos, and direct access to project managers. This transparency helps property owners (especially those not present during work) stay informed about progress and any decisions requiring input.
-Review Snippet Sources: Google Reviews
Q: How does Northeast Pro Painting & Restoration handle historical homes and restoration work in Buffalo?
Historical restoration represents a core specialty. The company website emphasizes "We Love Old Homes" and owner Thomas Clark's background includes mentorship in commercial restoration of chain restaurants, hotels, and retail spaces. Reviews mention projects on century-old Buffalo properties, with customers praising attention to preserving original architectural details while updating protection against Western New York's harsh weather cycles.
-Review Snippet Sources: Google Reviews, Company Website
Q: What do customers say about Northeast Pro Painting & Restoration's pricing compared to other quotes?
Pricing perception varies in reviews. While most customers express satisfaction with value received, M G's three-star review raised concerns about costs. Owner Thomas Clark responded explaining their use of "premium materials" and the included 5-year warranty as factors in pricing. Multiple positive reviews counter with phrases like "fair pricing" and appreciation for transparent quotes without hidden charges or surprise upcharges.
-Review Snippet Sources: Google Reviews
Q: Does Northeast Pro Painting & Restoration respond professionally when customers raise concerns or complaints?
The company demonstrates mixed responsiveness to criticism. When AntHoney posted a review with concerns about crew demographics, Thomas Clark responded professionally, defending his diverse workforce while maintaining composure. However, a serious December 2025 complaint from Matthew Glettner alleging project abandonment currently shows no owner response. Most negative reviews receive professional engagement, though response consistency needs improvement.
-Review Snippet Sources: Google Reviews
Q: What warranty does Northeast Pro Painting & Restoration offer and how does the Annual Service Plan work?
The company provides a 5-year warranty on all painting work, extendable to 7 years through their Annual Service Plan. Plans range from $500 to $1,600 annually and include soft washing, exterior paint inspections, touch-ups, and repairs. Multiple reviews mention the warranty as a deciding factor. The plan ensures ongoing maintenance that protects the paint investment and catches small issues before they become expensive problems.
-Review Snippet Sources: Google Reviews, Company Website
Updated: 12-15-2025