Question 1

Q: Does American Painters' owner Ken Hummel personally inspect completed projects?

Accepted Answer

Multiple customers confirm Ken's hands-on involvement extends beyond the estimate. Dan Collins specifically noted that "Ken came out to inspect the work which is very unusual these days with residential contractors." This final walkthrough ensures quality standards are met before any project is considered complete. Ken's direct oversight appears throughout the process, from initial consultation through final inspection, giving customers direct access to the owner rather than layers of management.

Question 2

Q: How thorough is American Painters' surface preparation before painting?

Accepted Answer

Customers consistently describe extensive prep work that goes beyond industry standards. David Thomas watched crews who "carefully caulked everything including seams I have ignored for years" and noted they "primed all the bare spots regardless" even when using self-priming paint. Another customer observed preparation that included pressure washing, sanding, caulking cracks and damage, and masking everything before applying paint. This attention to preparation shows in the finished results.

Question 3

Q: What makes American Painters' deck restoration process different from other contractors?

Accepted Answer

David Thomas documented his deck project in exceptional detail, describing how "the crew sanded for hours attacking the layers of old semi-solid stain buildup" and used paint scrapers between boards to eliminate old runs. The result was "mostly bare wood" before staining. After masking with plastic sheeting and applying two coats, a smaller crew returned to inspect and touch up. Thomas concluded the "deck has not looked this good since it was new."

Question 4

Q: Do American Painters crews maintain consistent communication during projects?

Accepted Answer

Customers highlight reliable communication throughout their projects. One reviewer praised that "they communicated status daily and worked every day from project start until finish." Ken Hummel personally stays in contact, with Brian Hiatt noting Ken "was great about keeping in touch throughout the project." This daily communication pattern helps customers stay informed about progress, scheduling, and any issues that arise during multi-day projects.

Question 5

Q: How does American Painters handle cleanup and protecting customer property?

Accepted Answer

Protection and cleanup receive frequent praise in reviews. Stephen Bruckart observed crews left surfaces "cleaner than when they started." Another customer noted they "took down or taped off everything, power washed everywhere" and then "hung everything back up for us" after completion. David Thomas watched crews remove all deck furniture, then "put all the furniture back" after finishing. This full-service approach means customers return to spaces ready for immediate use.

Question 6

Q: What do customers say about American Painters' pricing and estimates?

Accepted Answer

Customers describe transparent, competitive pricing with no surprises. One reviewer called it "amazing, detailed, clean work" at "fantastic value." Another noted "timely and competitive pricing." Ken provides written estimates with detailed breakdowns, and customers report final invoices matching original quotes. Greg Humphrey mentioned taking "several estimates" before choosing American Painters, suggesting the pricing competed well against other contractors in the Dayton market.

Question 7

Q: Do American Painters crew members demonstrate genuine care for their work?

Accepted Answer

Reviews frequently describe crews who take personal pride in results. David Thomas observed painters who "simply loved what they were doing" and ultimately "had taken the effort and care to paint my house exactly as if it were their own." Catherine Weis praised the team's commitment to quality, while Lisa Rado noted painters "are there to do the best job and not to hurry." This care-focused approach shows in both work quality and customer interactions.

Question 8

Q: Is American Painters, LLC registered and insured in Ohio?

Accepted Answer

Ohio does not require a state-level painting contractor license. The Ohio Construction Industry Licensing Board only licenses electrical, plumbing, HVAC, hydronics, and refrigeration contractors. American Painters, LLC is registered as a Domestic Limited Liability Company with the Ohio Secretary of State, Entity No. 4384625, incorporated September 26, 2019. The company maintains $1 million general liability insurance and workers compensation coverage for all employees.

Question 9

How American Painters Was Evaluated

Accepted Answer

Every painting company listed on Chooz Painters is evaluated using our multi-step quality framework. We combine structured data analysis with human review to understand how Whaley's Painting and More performs across the key signals that matter most to property owners.  How the Chooz Score Works The Chooz Score is a 100-point rating based on four core pillars:  Platform reviews & ratings from sources such as Google, Facebook, Yelp, Angi, BBB, and others Review quality & engagement, including depth of customer feedback, photos, and how the company responds to reviews Website and digital presence, which helps indicate professionalism, transparency, and communication quality Business authority & operations, including years in business, licensing, insurance, and other operational standards Each contractor is evaluated using the same framework nationwide, and the score reflects Whaley's Painting and More’s performance within its local market.  A Chooz Score represents real-world performance, verified signals, and human-reviewed context.  Chooz Score Award Levels 80–86.9: Chooz Certified 87–93.9: Top Painter Award 94–100: Best Painter Award Scores are determined through more than 40 evaluation factors across our four pillars.  If you want a deeper explanation of how our scoring system works, you can view the full breakdown on our Chooz Scoring page.

Question 10

What are the Chooz Score award levels?

Accepted Answer

Chooz Score award levels are: Chooz Certified (80-86.9 points), Top Painter Award (87-93.9 points), and Best Painter Award (94-100 points). Scores are determined through more than 40 evaluation factors across four pillars: platform reviews, review quality, digital presence, and business authority.

Question 11

How does the Chooz Score work?

Accepted Answer

The Chooz Score is a 100-point rating based on four core pillars: platform reviews and ratings from multiple sources, review quality and engagement including customer feedback depth and company responses, website and digital presence quality, and business authority including licensing and operational standards. Each contractor is evaluated using the same framework nationwide, and the score reflects real-world performance, verified signals, and human-reviewed context.

American Painters

About American Painters, LLC

Q&A Based On What Customers Are Saying About American Painters, LLC